1. Learning Relationship Management Towards Learning Utility

2. LRM Model

3. The BIG Change? Communicative Action Digital Communication

4. Towards Learning Utility Learning, Education and Training E-learning M-Learning Assessment

5. LRM in Practice

6. Digital Education Business Process Learner Engagement Email Survey Phone Enrolment Prerequisites Established Base Capability Recorded Learner Needs Analysis Outcomes and Goals Facilitation Tutor Coach Mentor Group Leader Assigned Learning Delivery Immersion Peer Discovery RPL Evidence Performance Review Performance Issue Training Plans Communities of Practice and Interest Alumni “Go To” Champions Mentors Workplace/Team Leaders Recognition Participation Results Business Change Promotion Measurement Award Quiz Certificate Reward Learner Recruitment Align Invitations to Learner types and cohorts (eg Field, Knowledge Workers, Execs) Learning Content, Resources and Events Mark Keough May 2012 Commercial in Confidence LRM®

7. The Issues? E-learning/Blended Learning OUT Digital Education IN

8. The Issues? Content Curation and XML Ambient Learning

9. The Issues? Recognition Cognitive Load

10. Learning Utility How? XML :Reduced Costs of Knowledge and Skills Acquisition

11. Learning Utility How? Better Contextual Learning

12. Learning UtilityHow? LRM: Heutogogical (Hase) Models for Learning Networks

13. Learning Utility How? Australia’s NBN Technology BUT: Funding for Change?

15. Dr Mark Keough mark@keough.com Meechi Road Consulting Director, Education Research and Development, Le Cordon Bleu