1. ITServ (IT Support Services)

2. Areas of services n Campus network n Internet services n Multimedia services n Support to On-line Student Information System (SIS) n Helpdesk n Network/System Security

3. Campus network services u Services to Campus backbone network linking academic/administrative and residential buildings u LAN connections to residential buildings u Maintenance of all wireless access points (class and meeting rooms, AITCC) u Dial-up services 023400350: E1 line (56K), 30 lines 025246444: 33.6K, 30 lines

4. Internet services u World wide Internet access u Email services u Hosting Institute’s webs u Personal web (http://web.ait.ac.th/~username) u FTP services for commonly free software (ftp://ftp.ait.ac.th, available from campus only)

5. AIT UNINET I2 APAN CSLoxinfo KSC Science Park Science Park Internet (commercial) Internet (commercial) AI3 THAISARN 10M 1G 1M 3M 9.5M 1.5M

6. Multimedia services n Multimedia Lab for producing multimedia content n Live broadcast of events n Multimedia archive n Campus channels n E-learning Accessible from http://www.mmserv.ait.ac.th/

7. Student Information System (SIS) An on-line system for students to n View/update your personal information n Register courses n View grade and transcript n View course catalog and courses offered n Evaluate courses n View financial related information Accessible from https://sis.ait.ac.th/ and use your email password to login

8. Access points n Computer labs in Schools/Field of Studies n Every dorm room n Every AITCC room n Wireless: Every class room, AITCC’s lobbies/conference rooms n Dial-up (0-23400350, 6444 or 0-25246444)

9. User authentication n Login name (SIS, email, dial-up): ststudent-id (e.g. st100322) n Password (keep confidential, change regularly) Email address FirstName.LastName@ait.ac.thOR LoginName@ait.ac.th

10. Mailing lists n students@ait.ac.th (automatically subscribed) n sustudents@ait.ac.th (maintained by AITSU) http://listserv.ait.ac.th/mailman/listinfo/sustudents

11. Helpdesk services n Hot-line Technical Support u First level of users’ problem solving and support u On-line support also available n Single interface between users and ITServ n End-user training ITServ, Room 105 or 104A, Tel. 6082 Email: helpdesk@ait.ac.th URL: http://itserv.ait.ac.th/helpdesk/

12. Network/System Security services Network/System Protection u Local Windows update (wuserv.ait.ac.th) u PC Anti virus (avserv.ait.ac.th) u Mail anti virus and Anti spam u Security warning and awareness

13. AUP: Acceptable Use Policy n Define the acceptable use of IT and Internet facilities provided by the Institute n Binding agreement which has to accept n Available from http://itserv.ait.ac.th/helpdesk/aup/ n Explained in details in http://itserv.ait.ac.th/helpdesk/aup/AUP_Presentation_ Online.pdf

14. AUP Objectives n IT/Internet resources are expensive: Ensure that those resources are used for academic purposes only n Ensure fair use of limited resources: Nobody monopolizes usage of those resources n Protect privacy n Uphold ethics, rules and laws

15. Alternative Internet access n AUP is not imposed but Thai legislation still applies n Type of connection: ADSL 256K/128K (use telephone line) n Paid service: 450 Baht/month, including modem rental (invoice issued every month, pay in advanced), installation charge: 150 Baht (one time charge) n On-line registration: http://itserv.ait.ac.th/helpdesk/ and click ADSL Registration