Presentation on theme: "The Baldrige Model of Performance Excellence"— Presentation transcript:
1 The Baldrige Model of Performance Excellence A framework for continuous improvement
2 A trilogy… Part I – Introduction (7/12/04) Part II – Baldrige in the Classroom (7/26/04)Part III – Baldrige and the Board(8/16/04)
3 Part I - Introduction The Baldrige Model of Performance Excellence Prepared for:The Cedar Rapids Community Schools Board of EducationJuly 12, 2004
4 So What is Baldrige Anyway? A measure of system parts and connectionsHow good are the parts?How good are the connections between the parts?A blueprint for building good, well-connected partsA process for determining which parts and which connections add value and which do not
5 Performance Excellence Is the result of continual improvement driven by customer needs, expectations, and requirementsIs the result of getting better and knowing that you have
6 Random Acts of Improvement Aim of the OrganizationGoals and MeasuresRandom Acts of Improvement
7 Aligned Acts of Improvement SchoolImprovementPlan= ProgramsandprocessesGOALS
8 Examples of aligned arrows... RequisitionsEmployee EvaluationHiringCurriculum (e.g. grade 3 math; hs American History)Effective Instruction StrategiesSchool Improvement Plans
9 Alignment between Systems StudentClassroomSchoolDistrictState
10 Performance Excellence Based upon the following assumptions: People want to do the right thing and want to be successful95% of the problems workers face are the result of the system- and leadership has a responsibility to fix the systemFixing one part of the system is necessary but not sufficient for performance excellence
11 Putting Together The Pieces The 7 Baldrige Categories LeadershipStrategic PlanningStudent/Stakeholder FocusInformation and AnalysisHuman Resource FocusProcess ManagementPerformance Results
12 Student, Stakeholder & Market Information & Analysis LeadershipBALDRIGE CRITERIAStrategic‘Above the Line’Strategic PlanningStudent, Stakeholder & MarketFocusStrategicPerformanceResultsProcessHuman ResourceFocusProcess ManagementInformation & AnalysisOperational‘Below the Line’CORE VALUESAdapted from BiE IN Baldrige Model
13 Category 1 LeadershipRequires leaders to set and communicate direction consistent with stakeholder requirementsHow do leaders set and communicate direction?How do leaders monitor progress?How do leaders model the use of the principles of quality management?
14 Category 2 Strategic Planning Translates stakeholder needs into goals, measures and action plansHow do we develop goals and measures?How do we implement the plan?How does each individual’s personal goals and actions support the plan?
15 Category 3 Student & Stakeholder Focus Defines the aim of the district, school or classroomHow do we determine student and stakeholder requirements?How do we measure student and stakeholder satisfaction?How do we build positive relationships with students and stakeholders?
16 Category 4 Information & Analysis Provides the foundation for aligned decision making in all areas of the systemHow do we select and manage information?How do we select and use comparative data?How do we evaluate and improve information systems?
17 Category 5 Human Resource Focus Examines how the district, school or classroom enables workers to develop and utilize their full potentialHow do we ensure collaboration and teamwork?How are workers trained, educated and evaluated?How do we measure and improve employee morale and well-being?
18 Category 6 Process Management Addresses how educational products and services are designed, implemented and improvedHow do we design instructional and support processes?How do we continually improve important processes using Plan, Do, Study, Act?
19 Category 7 Performance Results Examines the district, school or classroom performance in key areasWhat is the level of baseline performance?What is our performance over time?How do our results compare to similar districts, departments, schools or classrooms
20 The Core Values… Learning - Centered Education Systems Perspective Visionary LeadershipOrganizational and Personal LearningValuing Faculty, Staff and PartnersManaging For InnovationSystems PerspectiveManagement By FactFocus on the FuturePublic Responsibility & CitizenshipAgilityFocus on Results and Creating Value