1. SUPPORTING the CULTURE SHIFT November 29, 2013 1

2. Global Objective: Triple Aim Experience of CarePer Capita Cost Population Health Improved Experiences for Patients and Family Doctors More Sustainable Health Care System Improved Health of the Population

3. 3 Organization as systems Organizations are dynamic systems and, like all other systems, they function best when their components are designed to work together smoothly and efficiently. Mission / Vision Goals Objectives Activities Values Practices Behaviors RESULTS STRATEGY CULTURE

4. 4 Continuity of Leadership Strategic PlanValuesMissionVision CULTURE

5. 5 Continuous Quality Improvement

6. 6 STRATAGIES ACTIVITIES PERFORMANCE OBJECTIVES LEADERS GOALS SUCCESS MISSION VISION VALUES Setting direction: A Leadership Model

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10. All citizens of Prince George will have access to quality, coordinated, sustainable, integrated, longitudinal care in an appropriately supported Primary Care Home that is integral to improving Quality of Life for all. VISION Through innovation and engaging our skilled physician population we will be a leader in providing sustainable, quality, longitudinal care that is focused on the unique needs of individual patients and our community as a whole. Providing and Supporting Access to Multidisciplinary Care Multidisciplinary care for patients who are unattached and require team-based care Timely and appropriate access to services, and active communication between the patient, the team, and the Primary Care Home Aligned and integrated with Northern Health’s services Developing and Supporting Excellent Primary Care Homes (PCH) Supporting Primary Care Homes to provide longitudinal, comprehensive, safe, team-based, measurable, quality care with an Attention to relationships and diversity. Empowering and supporting Family Physicians and their practice teams towards excellence by providing individualized assessment, coaching and ongoing integrated supports Sustain a Strong Community of Family Physicians Attract and retain an adequate number of Physicians to meet the health and wellness needs of Prince George Strengthen the skills, knowledge, personal growth, and engagement of our Family Physicians Continue to build a dynamic, healthy, resilient, caring community of Physicians Reducing Demand Through Healthier Communities Build upon the understanding that healthy communities ultimately ensure the most effective and appropriate use of health resources Building relationships with partners toward creating and maintaining a healthy community Increasing capacity in patient-centered Primary Care Mentoring for continued improvement Leading from within and fostering shared leadership Building consensus Meeting people where they are at, both physicians and patients Encouraging inclusiveness GUIDING PRINCIPLES STRATEGIC DIRECTIONS STRATEGIC DIRECTIONS 2012 2015 2012 2015 MISSION 10