1. Communication and response management reporting dashboard April 2008

2. switched-on reporting 1 This MonthCumulative% Website 100% This Month 100% Cumulative Website availability % 10,681303,458 Number of visits 83%98% Split Residential % Top 20 Countries this month (visits to website) Exchanges switched-on United Kingdom – 4,704 United States – 4,573 N/A - 885 Netherlands - 49 France - 46 Germany - 42 China - 41 Sweden - 38 India - 37 Poland - 28 11%17% SME % 6% 11% Corporate % 00:08:58 00:08:25 Average dwell time 711 Average number of pages visited 32 57,320 Residential 2 7,244 Business 3464,564 Total Total number of online searches Australia - 25 Spain - 25 Canada - 15 Japan - 14 Ireland - 13 Romania - 13 Indonesia - 8 Italy - 8 New Zealand - 8 Saudi Arabia - 8 REPORT 18 April 08 159 4,228 Welsh 20

3. switched-on Website Traffic REPORT 18 April 08

4. switched-on reporting Call Centre 00:00:06 This Month 00:00:14 Cumulative Average time call waiting 78 1,698 Total number of calls (Operator & IVR) 80% 75% Split Residential % 12% 10% SME % 0% 5% Corporate % 46 1,038 IVR only 32 660 No. of live operator calls only 100% % of calls resolved on first contact 22 Calls forwarded from CP’s 00:01:1800:01:33 Average call duration Top reasons to call Migration date General information Equipment compatibility REPORT 18 April 08 - This Month - Cumulative Total no. of searches (Operator & IVR) 9151 Emails recorded & white mail received 9 151 No. of emails/ white mail/info despatched 00 Welsh speaker requests This MonthCumulative 8% 10% CP’s % 1 This MonthCumulative% Exchanges switched-on 20 0 62 9 0 6 Volume 1,267 171 90 170 Volume

5. switched-on Call Centre Traffic REPORT 18 April 08

6. switched-on reporting REPORT 18 April 08 Communication Methods 0 This MonthCumulative Residential Customers reached via door drop (DM used to date) - Awareness % 0 Reach % of total Households SME Customers reached via DM Awareness % Reach (% of Total SME’s) Where did you hear about switched-on? 0 This MonthCumulative - 0 Leaflet Poster Direct Mail - This MonthCumulative - - Information Pack Word of Mouth Other - - - - - - - - - 86 - 0 759 - 0 1 This MonthCumulative% Exchanges switched-on 20