1. Communication and response management reporting dashboard March 2008

2. switched-on reporting 1 This MonthCumulative% Website 100% This Month 100% Cumulative Website availability % 10,611292,777 Number of visits 82%92% Split Residential % Top 20 Countries this month (visits to website) Exchanges switched-on United Kingdom – 4,890 United States – 4,039 N/A - 917 Sweden - 237 Australia - 69 China - 54 France - 45 Singapore - 41 Germany - 34 India - 33 11%16% SME % 7% 11% Corporate % 00:07:59 00:08:23 Average dwell time 711 Average number of pages visited 14 57,288 Residential 4 7,242 Business 1864,530 Total Total number of online searches Netherlands - 24 Hong Kong - 22 Japan - 20 Switzerland - 19 Romania - 18 Italy - 16 Canada - 14 Poland - 13 Ireland - 11 Spain - 10 REPORT 17 March 08 153 4,069 Welsh 20

3. switched-on Website Traffic REPORT 17 February 08

4. switched-on reporting Call Centre 00:01:17 This Month 00:00:14 Cumulative Average time call waiting 64 1,620 Total number of calls (Operator & IVR) 80% 74% Split Residential % 12% 10% SME % 0% 6% Corporate % 41 992 IVR only 23 628 No. of live operator calls only 100% % of calls resolved on first contact 22 Calls forwarded from CP’s 00:02:1100:01:37 Average call duration Top reasons to call CPE (equipment compatibility) Migration date and information FAQ's REPORT 17 March 08 - This Month - Cumulative Total no. of searches (Operator & IVR) 8142 Emails recorded & white mail received 8 142 No. of emails/ white mail/info despatched 00 Welsh speaker requests This MonthCumulative 8% 10% CP’s % 1 This MonthCumulative% Exchanges switched-on 20 2 51 8 0 5 Volume 1,203 162 91 164 Volume

5. switched-on Call Centre Traffic REPORT 17 March 08

6. switched-on reporting REPORT 17 March 08 Communication Methods 0 This MonthCumulative Residential Customers reached via door drop (DM used to date) - Awareness % 0 Reach % of total Households SME Customers reached via DM Awareness % Reach (% of Total SME’s) Where did you hear about switched-on? 0 This MonthCumulative - 0 Leaflet Poster Direct Mail - This MonthCumulative - - Information Pack Word of Mouth Other - - - - - - - - - 86 - 0 759 - 0 1 This MonthCumulative% Exchanges switched-on 20