1. 2015 AND BEYOND: SUPERVISOR EXPECTATIONS Cornell University Facilities Services February 2015

2. AGENDA Mission and Vision (Kelley 10 minutes) Alignment of goals: Cornell University  Facilities Services  Department  Individual (Kelley 20 minutes) Our Values (Kelley 15 minutes) Our Culture (FS HR 15 minutes) The Big 3 Expectations Managing Priorities (FS HR 5 minutes) Staff Development (FS HR 10 minutes) Diversity and Inclusion (FS HR 10 minutes) Take-aways (5 minutes) Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

3. CORNELL’S MISSION “I would found an institution where any person can find instruction in any study.” Ezra Cornell, 1868 CORNELL’S MISSION - Cornell's mission is to discover, preserve, and disseminate knowledge; produce creative work; and promote a culture of broad inquiry throughout and beyond the Cornell community. Cornell also aims, through public service, to enhance the lives and livelihoods of our students, the people of New York, and others around the world. Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

4. VISIONS Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

5. EXAMPLES OF VISIONS Merck We make a difference in the lives of people globally through our innovative medicines, vaccines, and consumer health ands animal products. We aspire to be the best healthcare company in the world and are dedicated to providing leading innovations and solutions for tomorrow. Amazon Our vision is to be the earth’s most customer-centric company; to build a place where people can come to find and discover anything they might want to buy on line. Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

6. CORNELL’S VISION Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors Cornell University will be widely recognized as a top-ten research university in the world, and a model university for the interweaving of liberal education and fundamental knowledge with practical education and impact on societal and world problems.

7. FACILITIES SERVICES Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors MISSION – Create and steward a dynamic environment in support of the University’s mission. VISION – Accelerate the transformation of the University into a world recognized model of excellence, innovation, and sustainability.

8. GOAL ALIGNMENT University a. Faculty Excellence b. Educational Excellence c. Excellence in Research d. Scholarship & Creativity e. Staff Excellence f. Excellence & Organizational Stewardship Facilities Services 1. Accelerate Climate Action 2. Build trust w/ partners 3. Enhance comm/outreach 4. Pursue livable, economically sustainable and accessible communities 5.Generate external revenue for the University 6. Develop funding strategy to achieve priority goals 7. Minimize recharge of University dollars 8. Create an integrated capital planning process 9. Attain a responsible maintenance backlog 10.Improve, streamline and document processes 11.Identify, develop, implement metrics 12.Prepare staff for succession into critical roles 13.Create career - broadening opportunities 14.Build engaged culture for continuous improvement Department Goals Individual Goals

9. 2015 – 2018 STRATEGY MAP Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors http://www.fs.cornell.edu/strategic_plan/default.cfm

10. OUR VALUES University Values Facilities Services Values Truth We say what we mean and do what we say Respect We treat people as we want to be treated Excellence We strive to be the best Teamwork Together we achieve more Integrity We do the right thing CollegialityStewardship IntegrityExcellence InitiativeCivility

11. VALUES PROJECT We conducted a poll around the Division and asked people about our values and here is what we found: “Trust, Respect, and Integrity you can’t really have any of them without having all of them. The highest of the two values are Integrity and Respect. By demonstrating Integrity and Respect, one can’t help but instill a sense of Trust; with a lack of Integrity or Respect, one will generate Mistrust. This is how I approach my work, and, my life.” “Excellence, striving to perform our functions at a high level of quality and effort.” “Achieving Excellence without Integrity or Respect is an unworthy pursuit.” “I believe my biggest value is “Respect”. I treat others as I would like to be treated and believe it is important for everyone to do the same. We are all on the same team here, right? I find it very hard to work with someone who treats me as if I am beneath them in some way. We are all people just trying to do a good job!”

12. OUR CULTURE – SMALL GROUP DISCUSSION What aspects of the FS culture are going well? What could be improved? How do you, as FS supervisors, influence the culture? What tools do you need, as FS supervisors, to positively influence the culture? Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

13. THE BIG 3 EXPECTATIONS Managing Priorities Staff Development Diversity and Inclusion

14. MANAGING YOUR PRIORITIES – WHERE IS YOUR FOCUS? Do Manage Lead Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

15. WHY STAFF DEVELOPMENT? LOOK AT RETIREMENT ELIGIBILITY Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors 30% of FS staff are eligible to retire NOW 51% of FS staff are eligible to retire in NEXT 5 YEARS

16. STAFF DEVELOPMENT – WHO’S RESPONSIBILITY IS IT? Individual Develop career goals Initiative to learn and develop Reach out for opportunities/training Cornell/FS Create expectations for a culture of development Follow through on commitments Provide framework for succession planning/development Supervisor Support needs and goals Provide connections and resources Advocate for high performing staff

17. YOUR ROLE IN DEVELOPING STAFF Don’t hold onto your top performers – they are our future Spend the most time on your high performers, not your low performers Encourage your direct reports to take initiative Provide resources and direction Consider rotational assignments Plan for the future – make a succession plan Setup informal mentorships Talk about development with your direct reports at least quarterly, not just once/year Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

18. DIVERSITY AND INCLUSION Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors What it looks like Facilities Towards New Destinations Facilities Career Exploration Event Talking Circles

19. FS SUPERVISOR PLAYING FIELD Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

20. TAKE-AWAYS Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors Record how much time you are LEADING vs. MANAGING vs. DOING Read and take the quiz – “Managers – The New Super Food?” Bring your results to the next session for discussion and talk with your peers about your findings in the meantime