1. Unit 10 Communication Services
Living Online
Unit 10
Communication Services

2. Objectives Identify types of electronic communication
Describe users of electronic communication
Identify major components of electronic communication
Manage with Outlook
Send & receive

3. Electronic Communication IM
Text Message
VoIP
Online Conference
Chat room
Social Networking
Blogs
Message Boards/Newsgroups
message, address, a carrier, send anywhere
IM: real-time (Both MUST be connected)
Text: over cell
VoIP: phone calls over Internet
Online/Video Conferencing: audio & video over Internet
Chat rooms: real-time
Social networking: builds communities of people to share interests
Blogs: web log, journal to share
Message board: discussions, messages

4. Components of Electronic Communication

5. How Works
Software, sender, receiver, channel (to carry the message- phone, coax, wireless), protocols (rules to transfer data that all understand)

6. Email Address larry@gmail.com Domain Code Username @ symbol
domain name
Domain Code
.com (commercial)
.edu (education)
.gov (government)
.mil (military)
.org (organization)

7. What’s the email address?
Samantha Murray works for IBM
IBM’s web site is
Sam’s username is smurray
What would be her address?

8. What’s the web site? You know a guy named Bill’s email address
You can’t remember where he works
What would be the web site to find out the company’s name?

9. Which is correct? Raquel works at MTV MTV’s web site is www.mtv.com
Which could be her address?

10. Domains
First set developed
.com
.edu
.gov
.mil
.org
Know any others?

11. Review What domain would a school have?
.edu
What are the three parts of an address?
domain name
Where is stored, until you are ready to retrieve/read it?
server
What kind of communication requires both users to be online at the same time? IM

12. Email Components From To Cc: Bcc: Subject Attachments Body/Message
Signature option
Send button
Address book

13. Email Message & Options
Subject line
Brief enough to grad attention
On topic
Body of message
Clear, error free
Note if any attachments

14. Accessing Email Web Access Program on PC
Gmail
Hotmail
AOL
Comcast
Verizon
Program on PC
Outlook
Username/mailbox name & password

15. Using Outlook/Windows Mail
Calendar, Tasks, Mail, Contacts
Navigation/mail pane
Mail pane, Mail folders (inbox, deleted items, drafts, junk, outbox), Inbox, Reading pane

16. Inbox & Mail Pane Message arranged by date (new or old on top)
New ones in BOLD
Mail Pane
Create folders
File, New, Folder
Delete folders
Move s to folders
Drag
Save or Delete s
Search
Tools, Search

17. Project Name the parts of the Outlook window
Research how to set up Outlook/Windows Mail to check your s
Teknimedia C2.2 – C2.9

18. Contacts/Address Book
Names, s, phone numbers, other info
Tools, Address Book
File, New Contact

19. Sending
To:
Cc:
Bcc:
Subject:
Brief & descriptive

20. Sending Email Address Book Attachments Signature
Click To:, Cc:, or Bcc:
Attachments
Signature

21. Receiving Emails Inbox icons Opening Attachment Save Attachment
Double-click
Save Attachment
Right-click, Save As
Also preview the attachment in the Reading Pane, open by double-clicking file, or save

22. Replying to an
Reply
Reply to All
Forward

23. Project
Teknimedia
C2.10 – C2.22

24. Dealing with Spam Unsolicited bulk messages
Content of scanned by client software
Sent to Junk folder
If not, identified in Inbox
Suspected spam
Spam also filtered at mail server
80%-96% of is spam!

25. Sorting Mail
Click on column heading, also Search

26. What To Do With Mail Right-click options Make new folders
Save an address
Right-click on address
Add to Contacts

27. Other Options Out of Office Response Auto forward Send to phone
Block senders

28. Review
T or F. Reply to All is the same as reply except your reply goes to all people to whom the original message was sent.
T or F. You can only type one in the To:
An address consists of ___ parts.
A file sent with an is called a _________.
You can use _______ to make phone calls over the Internet.

29. Projects Teknimedia Outlook Tasks from Microsoft C2.23 – C2.45

30. Unit 10 Communication Services
Living Online
Unit 10
Communication Services