1. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 1 11-1 11-1Computer Systems 11-2 11-2Business Applications of Technology 11-3 11-3Other Technology Issues 11 C H A P T E R Business and Technology

2. © 2012 Cengage Learning. All Rights Reserved. SLIDE 2 11-1Computer Systems Goal 1Identify the main elements of a computer system. Goal 2Describe input devices and processing activities. Goal 3Explain computer storage media and output types.

3. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 3 KEY TERMS ●computer system ●hardware ●software ●computer network ●central processing unit (CPU) ●program ●computer language ●operating system software ●application software

4. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 4 ELEMENTS OF A COMPUTER SYSTEM ●All functioning components of a computer, including: ●Input Device ●Processing Unit ●Memory and Storage ●Output Device

5. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 ELEMENTS OF A COMPUTER SYSTEM ●Hardware ●Physical elements of a computer system ●Examples: Keyboard, cameras, microphone, speaker, monitor, printers ●Software ●Instructions that run the computer system ●Examples: Microsoft Office Suite (Word, Excel, Powerpoint, Publisher, etc.) SLIDE 5

6. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 COMPUTER NETWORKS ●Computer Network ●A group of computers that are linked together so users can share hardware, software & data ●Example: UDSD Network ●The Internet is the largest and best-known computer network in the world. SLIDE 6

7. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 7 COMPUTER NETWORKS ●Global computer network (Internet) ●GAN – Global Area Network ●For accessing the World Wide Web (www) ●For exchanging e-mail, communication ●Local computer network (intranet) ●LAN – Local Area Network ●Functions like a typical website, but private ●Used to share information within an organization by authorized users

8. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 8 Checkpoint ●List the four main elements of a computer system. ●Input device(s) ●Processing unit ●Memory and storage ●Output device(s)

9. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 9 INPUT AND PROCESSING ●Input: getting started; first major component ●Input Devices: ●Keyboard & Mouse ●Touchpads – Laptops – alternative mouse ●Controllers/Joysticks – Video Games ●Touch Screens – Monitors – alternative mouse ●Laser Devices – Barcode Scanners – Track Sales/Inventory/Shipping ●Webcams – Video Conferencing ●Scanners – translate words/images into computer-readable formats ●Voice-Activated Systems - Spoken words translated to data/instruction ●Microphones – Audio Input

10. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 10 INPUT AND PROCESSING ●Processing: making things happen ●Central Processing Unit (CPU): ●The control center of the computer “BRAIN” ●Program: ●A series of detailed, step-by-step instructions that tell the computer what function to complete. ●Computer Language ●System of letter, words, numbers & symbols used to communicate with a computer.

11. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 11 INPUT AND PROCESSING ●Two Main Types of Programs ●Operating System Software: ●Translates commands and allows application programs to interact with the computers hardware. ●Most commonly used Operating System: Windows ●Application Software: ●Programs that perform specific tasks such as: ●Word processing ●Desktop publishing ●Database software Spreadsheet software Presentation software

12. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 12 Checkpoint ●What are common input devices? ●Common input devices include keyboard, mouse, game controller, joystick, touch- sensitive screen, scanner, voice-activated system, microphone, and camera.

13. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 13 MEMORY AND OUTPUT ●Memory and Storage: Saving for later ●Internal storage ●Within the computer ●Memory capacity measured units: ●External Storage ●CDs, Flash Drives, Memory Cards, external hard drives

14. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 14 MEMORY & OUTPUT ●Output: Obtaining results ●Score of video game, result of test, final product ●Present data in a form that can be retrieved later or communicated immediately ●Text Output – Screen results or printed reports ●Graphic Output – logo, photo, drawings, animation ●Audio Output – music, broadcast clips, presentations ●Video Output – Film, TV, News Report

15. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 15 Checkpoint ●How do internal and external memory differ? ●Internal memory is inside the computer and holds a fixed amount of data. ●External memory is not stored within the computer and it is highly portable.

16. © 2012 Cengage Learning. All Rights Reserved. SLIDE 16 11-2Business Applications of Technology Goal 1Describe the components of a management information system (MIS). Goal 2Identify computer applications in service industries. Goal 3Discuss e-commerce activities.

17. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 17 KEY TERMS ●management information system (MIS) ●computer-assisted instruction (CAI) ●e-commerce

18. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 18 MANAGEMENT INFORMATION SYSTEMS ●A management information system (MIS) is a coordinated system of processing and reporting information in an organization. ●Managers need information to make business decisions. ●Computer systems and software are essential parts of MIS.

19. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 19 COMPONENTS OF AN MIS

20. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 COMPONENTS OF AN MIS ●These activities allow an organization to obtain information in: ●Financials ●Budgets, sales reports, financial statements ●Production & Inventory ●Production summaries, tools / supplies, finished good reports ●Marketing & Sales ●Customer needs, economic conditions, competitors ●Human Recourses ●Salaries, employee benefits, employee evaluations SLIDE 20

21. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 21 DATA SOURCES ●External data sources ●Outside of the organization ●Financial Institutions, Government Agencies, Customers ●Internal data sources ●Inside the organization ●Accounting records, inventory reports, sales figures ●Once raw data is collected, changing the info into meaningful information is the major goal of MIS.

22. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 22 THE MIS IN ACTION 1. 1. Identify the information needs of the organization. 2. 2.Obtain facts, figures, and other data. 3. 3.Process, analyze, and organize data in a useful manner. 4. 4.Distribute information reports to those who make decisions. 5. 5.Update data files as needed.

23. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 23 Checkpoint ●What are the four components of a management information system? ●The four components are: ● gathering data, ● analyzing data, ● storing data, and ● reporting results.

24. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 24 TECHNOLOGY IN SERVICE INDUSTRIES ●More than 60% of workers in the U.S. are employed in service industries. ●The use of computers in these organizations is extensive. ●Public service ●Education ●Health care ●Financial services

25. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 25 TECHNOLOGY IN SERVICE INDUSTRIES ●Public Service ●government, military, and police agencies ●Social Security Records, Military Records, Medical Info, Police Records, School Records ●educational institutions ●school districts, community colleges/universities ●Train/Test Workers, Receive Instruction, Simulations ●Computer-Assisted Instruction: use of computers to help people learn or improve skills at their own pace. ●Information Technology (IT) – Highly sought after skills

26. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 26 TECHNOLOGY IN SERVICE INDUSTRIES ●health care facilities ●hospitals and doctors’ offices ●Keeping patient records, monitoring medications ●Telemedicine – videoconferencing: diagnosis long- distance and treat locally; expanding healthcare ●financial services industries ●banks and insurance companies ●Online Bill Pay, Checking Credit Scores, Selling Stock ●Smart Cards – silicon chip stores personal info (banking, medical, travel, etc.)

27. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 27 Checkpoint ●What service industries make extensive use of computers? ●Service industries that make extensive use of computers include: ●public service organizations such as government, military, and police agencies; ●educational institutions such as local school districts, community colleges, and universities; ●health care facilities, such as hospitals and doctors’ offices; and ●financial services industries, such as banks and insurance companies.

28. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 28 E-COMMERCE ●E-commerce refers to conducting business transactions using Internet or other tech. ●Most common e-commerce activities: ●Providing product info ●Promoting a company ●Selling online ●Conducting market research ●Making payments ●Obtaining parts and supplies ●Tracking shipments

29. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 29 TYPES OF E-COMMERCE ●Four types of e-commerce ●Business-to-Consumer (B2C) Student buys Dell ●Business-to-Business (B2B) Ford buying parts ●Consumer-to-Business (C2B) Priceline, consumer offers ●Consumer-to-Consumer (C2C) eBay transactions ●E-commerce matrix

30. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 30 GLOBAL E-COMMERCE ●Internet-based computer systems & software that translates info from one language to another, makes it possible to do business around the world. ●Instant transmission of data ●Importing & exporting can take place on a computer ●Videoconferencing – bringing people together Face-to-face while miles away from each other

31. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 31 Checkpoint ●What do the notations B2C and B2B mean? ●The notation B2C refers to the Business-to-Consumer e-commerce model, while B2B means the Business-to-Business e-commerce model.

32. © 2012 Cengage Learning. All Rights Reserved. SLIDE 32 11-3Other Technology Issues Goal 1Explain workplace uses of technology. Goal 2Identify home and personal applications of technology. Goal 3Discuss social concerns related to technology.

33. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 33 KEY TERMS ●robotics ●artificial intelligence (AI) ●expert system ●computer-aided design (CAD) ●telecommuting ●piracy ●computer virus

34. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 34 WORKPLACE TECHNOLOGY ●Computers help improve efficiency & productivity ●Robotics ●Involves mechanical devices programmed to do tasks, such as those in many factories. ●Early Bots – simple tasks, tighten bolts ●Now – see, hear, smell, feel; 24-hour worker, perform dangerous tasks, etc

35. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 Drone Deliveries ●Amazon Prime Air Amazon Prime Air ●6ABC News - Dec 2013 ●AMAZON.COM SEES 30 MINUTE DELIVERY WITH DRONESAMAZON.COM SEES 30 MINUTE DELIVERY WITH DRONES ●Google [x] - Project Wing - Aug 2014Google [x] - Project Wing ●Google[x] is a semi-secret facility run by Google dedicated to making major technological advancements.Google SLIDE 35

36. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 36 WORKPLACE TECHNOLOGY ●Expert systems ●Computer programs that help people solve technical problems. Provides intelligent answers based on human expert knowledge. ●Medical services ●Financial planning ●Legal matters ●Artificial Intelligence (AI) ●Software that enables computers to reason, learn, and make decisions.

37. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 37 WORKPLACE TECHNOLOGY ●Computer-aided design (CAD) ●The use of technology to create product styles and designs. ●Try variations before spending time and money on building model or going to production ●Telecommuting ●Activities of a worker using a computer at home to do their job. (Saves on travel time & cost) ●Reduces traffic and air pollution ●Attractive alternative for disabled or stay-at-home parents

38. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 38 Checkpoint ●How is computer-aided design (CAD) used by businesses? ●Businesses use CAD to experiment with many variations of sizes, shapes, and materials before spending time and money on building prototypes or starting actual production.

39. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 39 HOME AND PERSONAL TECHNOLOGY ●School and homework ●Online sources, presentation software, communication ●Home robotics ●Repetitive chores: vacuuming, mowing ●Electronic Toys: entertain, educate ●Household record keeping ●Online shopping, financial records, download music ●Address books, recipe storage, medical records, etc.

40. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 40 Checkpoint ●What types of technology tools are available to students? ●Available tools include word processing software for preparing written assignments, Internet browsers for conducting research, online dictionaries and encyclopedias, and presentation software for creating slide shows.

41. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 41 SOCIAL CONCERNS OF TECHNOLOGY ●New Technology will continue to expand the potential uses of computers in business. ●New software will eliminate some jobs while increasing job growth in others. ●Expanded computer use has resulted in concerns about health, safety, criminal activities and privacy

42. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 42 SOCIAL CONCERNS OF TECHNOLOGY ●Employment trends ●Displaced workers – unemployed because of job changing conditions. ●New need – programming, operating, repairing computer systems ●Computer Literacy – the ability to use computers to process info or solve problems.

43. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 43 SOCIAL CONCERNS OF TECHNOLOGY ●Health concerns ●Eyestrain, vision problems, muscle tension, nerve damage, back pain - too long sitting staring at computers.

44. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 44 SOCIAL CONCERNS OF TECHNOLOGY ●Computer crime ●White-collar crime: illegal acts carried out by office or professional workers while at work. ●Steal money or info through illegal access to computer ●Piracy: stealing/illegally copying software packages or info Copyright laws apply to software as well as books/music ●Computer virus: program code hidden in a system that can later do damage to software or stored data.

45. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 45 SOCIAL CONCERNS OF TECHNOLOGY ●Privacy concerns ●Greatest challenge facing computer users ●Tighter security systems needed, smarter hackers ●Co. change passwords needed to access info several times a day. (Comcast – login, pin, 2 min password on key fob) ●Identity Theft: thieves obtain personal info and apply for credit card or access their bank acct ●Federal Trade Commission – 9 million people have their identities stolen in the U.S. each year.

46. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 46 Checkpoint ●How do companies suffer from software piracy? ●Software piracy robs the creators of software of their legal profits. ●It is very expensive to develop new software, often requiring teams of hundreds of workers for a single program. ●Because of software piracy, companies have fewer dollars available to spend on creating new software.