1. 1 Mrs. Chitsupha Trithum, PWA & Mr. Zulkifli Hashim, SAJH/Ranhill Making Partnerships Work Water Safety Conference 2010

2. PARTNERSHIP BACKGROUND Water Safety Conference November 2-4 2010, Kuching, Malaysia Location Population served No of Employees DW Coverage % SAJ Holdings/Ranhill Utilities (Ranhill) Provincial Waterworks Authority (PWA) Malaysia (Johor state) 11.5 million3.2 million 5,500 1,781 92% of service area Thailand (nationwide) 99.97% of service area

3. Focus area Pilot location Date WOP commenced Expected outcomes Water Quality Management and Monitoring Nakorn Nayok Waterwork, Thailand August 2008 Greater assurance of safe water supply provision and increased capacities to address water quality constraints in Nakorn Nayok PARTNERSHIP BACKGROUND Water Safety Conference November 2-4 2010, Kuching, Malaysia

4. 4 PARTNERSHIP BACKGROUND Water Safety Conference November 2-4 2010, Kuching, Malaysia Ranhill and PWA partnered to focus on: Water Quality Control Nakorn Nayok Waterwork has critical water quality problem – high Manganese levels in raw water and low residual chlorine in pipes PWA plans to pilot Water Safety Plan preparation and to implement required control points identified in the Plan Advanced Water Treatment Technology PWA staff looking to learn advanced treatment technologies (e.g. Dissolved Air Floatation, RO system)

5. 5 DEVELOPMENT OF WATER SAFETY PLAN @ NAKORN NAYOK Water Safety Conference November 2-4 2010, Kuching, Malaysia ProcessOutput 1. Establish working groupStaff in Nakorn Nayok as working group (supported by Regional 2 & PWA HQ that attended ) 2. Water distribution processReview of Water distribution & treatment process with support from Ranhill 3. Water treatment process 4. Hazard analysisAdditional control measures desired and corrective actions identified in preliminary treatment and disinfection 5. Risk Assessment 6. Control & monitoring measuresMonitoring & corrective action plans implementation 7. Verification and inspectionType of activity auditing, water quality testing and consumer assessment 8. Project supportCalibration of lab equipment, preventive maintenance and training of responsible engineer and scientists with support by Ranhill 9. RemediesInstall new equipment to improve Manganese removal and stabilize disinfection, install tap water samples with support from Ranhill 10. Document preparation processStandard Operating Procedure (SOP), Crisis Management, Emergency Response Plan

6. 6 Water Safety Conference November 2-4 2010, Kuching, Malaysia PARTNERSHIP ACTIVITIES ActivitiesDateVenue No. of Participants 1Training on Water Safety Plan Development (Director Level) and Meeting w Ranhill Apr 22-25, 2008 Public Utility Board of Singapore (PUB) Singapore 5 PWA, 2 Ranhill 2Audit of Nakorn Nayok operations and Training on Assessing Water Production/Distribution System by Ranhill; Discussion on Water Safety Plan structure and preparations Jul 7-11, 2008 Nakorn Nayok, Thailand 23 PWA, 2 Ranhill 3Training on Water Quality Monitoring and Analysis by RanhillAug 18-20, 2008 Nakorn Nayok, Thailand 11 PWA, 2 Ranhill 4Site Visit to Advanced Water Treatment Facility and Training on System Operations/O&M Oct 13-14, 2008 Chonburi & Bangkok, Thailand 34 PWA, 5 Ranhill 51 st Technical Visit to RanhillJan 12-16, 2009 Johor, Malaysia6 PWA 6Monitoring Visit and Water Safety Plan Training/Review by RanhillJune 15-18, 2009 Nakorn Nayok and Bangkok, Thailand 24 PWA, 3 Ranhill 72 nd Technical Visit to RanhillSep 1-4, 2009 Johor, Malaysia5 PWA 8Water Safety Plan Training by Ranhill and PWANov 11-13, 2009 Nakorn Nayok, Thailand 32 PWA, 2 Ranhill

7. 7 RESULTS Water Safety Conference November 2-4 2010, Kuching, Malaysia Increased removal of Manganese due to improved pretreatment and monitoring (e.g. increased aeration, better chemical mixing, raw water flow monitoring, sampling points and analysis) Stabilized chlorine residual in pipe network above 0.2 ppm in outer parts, benefitting more than 15,000 people 5 SOPs 1 completed Water Safety Plan Strengthened capacities of more than 80 PWA staff (Director and Operations) Training-of-Trainers for Water Safety Plan development and implementation

8. 8 Water Safety Conference November 2-4 2010, Kuching, Malaysia BENEFITS FROM PARTNERSHIP PWA Increased capacities to better understand water quality challenges – Water Safety Plan, process auditing, monitoring systems, etc Exposure to practical solutions to improve water quality levels Being able to work with peers that have encountered similar issues Increased awareness of operators in water safety plan in operations Having wider knowledge of water supply management from different country SAJH/Ranhill Being challenged to solve new issues beyond daily activities (professional development) Learned different approaches to manage water quality Developing linkages in and understanding of other countries Opportunity to learn new culture and working environment Achievement of corporate social responsibility goals

9. 9 Water Safety Conference November 2-4 2010, Kuching, Malaysia SUCCESS FACTORS Executive Management support to staff and provide resources to the partnership External facilitation and coordination support (USAID ECO-Asia) Frequent communication between SAJH/Ranhill, PWA and ECO-Asia Operational Partnering with peer water operator in the region, especially with one that has encountered and overcome similar water quality issues (Manganese, low residual chlorine) so there is commonality Exchanging information on practical know-how – system audits, sampling, monitoring Compatibility – culture, similar operating systems (to a certain extent) Willingness and motivation to share know-how and to learn/adopt/adapt new practices

10. 10 Water Safety Conference November 2-4 2010, Kuching, Malaysia LESSONS LEARNED Facilitation support required – to help communication such as interpreters, assigned coordinators in each partner Language is an issue so should have supporting mechanism (as noted) Follow-up after each activity is important to ensure adoption/adaptation of practices introduced General follow-up after the partnership will be needed to make sure that the improvements remain A structured way to institutionalize the innovations such as Water Safety Plan development/implementation within PWA network of waterworks is necessary Additional financing to implement more improvements in Nakorn Nayok would be needed such as having a “close-out” event involving management to trigger more support

11. 11 THANK YOU Water Safety Conference November 2-4 2010, Kuching, Malaysia