1. A Process for Fixing Broken Things Stuart Robbins iCIO Consulting February 2000

2. iCIO Project Audit Methodology Identify Structural and/or Organizational Barriers Create “Communication API’s” Review All Core Assumptions Re-set Customer Expectations BC/AD: Start Again, and Deliver

3. Identify Structural/Organizational Barriers Perform architectural (design) review Analyse teams and management for organizational issues Establish clear decision-making process and ownership Clearly define the open issues

4. Create “Communication API’s” Establish unified core and extended teams Establish steering committee and rules of engagement Ensure that all issues are communicated by means of the core team

5. Review All Core Assumptions Identify “Fundamental Attribution Errors” Escalate those immediately for resolution

6. Re-set Customer Expectations Establish moratorium on changes or additions until analysis is complete Fully integrate disconnected elements of existing plan(s) in core team Establish new plan, schedule, and budget Clearly communicate new plan to steering committee

7. BC/AD: Start Again, and Deliver That was then, this is now - core team and steering committee must understand the difference Deliver 100% upon the re-set commitments