0. The Four Pillars of the New EPMO September 17, 2015

1. EPMO Mission Statement
The EPMO mission is to integrate and govern all Commonwealth IT project resources through the planning and administration of IT programs that insures transparency, accountability, and deployment of industry standard best practices which results in the satisfaction of business needs, the realization of ROI, and the enabling of better Government.

2. scarce resources across secretariats.
EPMO Key Tenets & Vision: “The Four Pillars”
Focus Area
Action %
IT Capital Management
Provide governance over preservation, management, and responsible deployment of IT capital.
35%
Accountability
Define full accountability for successful project execution & constituent value while ensuring transparency using defined escalation channels.
25%
Program Governance &
Best Practices
Partner with business sponsors and program managers to facilitate best practices, Agile adoption, and engagement management .
20%
Workforce
Optimization
Enhance IT capabilities by optimizing Commonwealth workforce and effectively leveraging
scarce resources across secretariats.

3. EPMO Planned Scope of Accountability
FY16 IT Capital Projects
3 Levels of Engagement:
Full accountability = Direct Oversight
MassIT & Commonwealth Projects
Capital & resource management
Project planning & execution
Stakeholder management
Benefit realization
Appropriate engagement = Governance
ANF, Other Sec
Capital management
General Oversight Best Practices
Surveillance & Reporting
Limited Involvement = Monitoring
Independents
Full Accountability
Mass IT &
Commonwealth Projects
$51 M
17 Projects
Appropriate Engagement
ANF
$52M
12 Projects
Other Sec*
$59 M
10 Projects
Independents**
$6 M
6 Projects
Limited Involvement
* Other Secretariats includes: HHS, EEA, PSS
** Independents includes: Treasury, Ethics, Auditor, Judicial, Comptroller
*** DOT projects not included above (covered under DOT Bond Cap)
& Lottery Project Not Included

4. EPMO – Year 1 Organization
Business Inputs
CIO Cabinet
Program Leadership
Practice Areas
Finance
Program Org. & Governance
Engagement management
Project structure
Organizational fulfilment
Enterprise contracts
Executive Steering Committee representative
Vendor management
Consultancy POC
Stakeholder Relations & Strategy
Business relationship management
EPMO project intake
Project priorities
Capital requirements management
Benefits realization
KPIs
Technology & Architecture
Tech reviews w/Architecture
Enterprise applications
Product evaluations
Security standards
Configuration management
Release management
CTO POC
QA & Testing Standards
Surveillance
Risk metrics
Project health check
QA tools
CASE
Program Execution & Best Practices
Schedule & milestones
PMI engagement
Common tools & methods
Process engineering
Capacity management
Risk
Enterprise IV&V
Project advisors
Project daily POC
Workforce Optimization
Partner with MassIT HR & HRD on…
Capacity planning
Standardizing job families
Creating an enterprise skills inventory
Identifying training & development needs
Reviewing compensation
Capital project IT contractor guidelines & management
Legal
Technology
Agency Engagement & Execution
ANF Project Leads
HHS Project Leads
EEA Project Leads

5. FY16 IT Capital Projects – Detailed View

6. E2E IT Capital Management Process
Processes
Tools
Secretariats or Agency Portfolio Managers (SCIOs) – Idea Intake
Brainstorm
IT Capital Funding Ideas
Identify Best Ideas Worth Investing Resources To Analyze
Identify What Programs to include in Funding Request
Clarity
IT Capital Investment Board – Program Review and Selection
Develop Portfolio Strategy
Select Programs
Review Portfolio
CASE
EPMO and Finance – Oversight of all Funded IT Capital Program Management
Create Monthly
Spend Plan
EPMO
Portal
(tbd)
Program Plan Quality Assessment
Monthly Status Updates by Program Managers
Dashboards
Health
Checks

7. EPMO Health Check Process
Independent assessment based on objective measures
Inform & Document Status
Insight into project health; Opportunities, Challenges
2 triggers: Quarterly planned; On-Demand
2 levels: EPMO, 3rd party
How: Artifact reviews, Survey, In-person meeting, Review
Scoring model; Dashboard
ANF Plan – September 30th complete level 1.
The health check includes assessment of:
Scope, Cost, Time, Quality, Resources, Communication, Risks, Contingency Planning, Benefits, Training, Implementation, Governance, Roles and Responsibilities, Requirements, and General Lifecycle Activities.

8. Program Showcase: eLicensing - Future State (Regulatory) Portal
ePLACE Citizen Portal
Enter
Citizen facing portal provides a one-stop shop experience for regulatory services and data across agencies and municipalities.
Open Data Portal
Enter: Rules-based Wizard function to guide citizens to the collection of regulatory actions required to perform the service needed; including state and municipal regulations.
Exit: Consolidated shopping cart for one-time payment.
Regulatory Service Desk **
Business and Individual Regulatory Wizard **
Shopping Cart/ Checkout *
Interface to online services provided by State agencies or municipalities in any licensing product. Interface will pass citizen contact and identity information collected at the Wizard level to each of the licensing systems to avoid duplicate entry by citizens.
For those regulatory actions that are not available online, the interface will present a link to the appropriate website or paper form.
Exit
Application
Workflow
ABCC
DPL
EOEEA
Accela Citizen Access - Commonwealth
EOHHS
System Auto
DCAMM
IBM Tririga
Chatham
Accela Citizen Access -Barnstable
Agency or Municipal website/ form
Regulatory services (data, workflows, reports, etc) specific to an agency or municipality provided by the licensing/ permitting application.
The Commonwealth provides a Municipal Template for cities/ towns who wish to participate; containing standard regulatory services of a typical Commonwealth municipality. The template shown under the Accela umbrella can be built in any licensing application.
* Shopping Cart Functionality requires standing up an eLicensing Business Unit with its own merchant account for managing payments/ financials.
** Business functions will be managed by the Applications Office until the eLicensing Business Unit is available.
DCAMM Certs
Nantucket
Yarmouth