1. Dunlap Community Unit School District #323 1 2012-13 Harris Poll Stakeholder Satisfaction Results

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3. 3 Underlying Theory  If you do not measure it, you will not change it  Not all problems are equal. Some have more IMPACT than others  Satisfaction/Motivation are key attitudes which are leading indicators of performance  Attitudes are formed from experience  Identify experiences that relate most to satisfaction *

4. 4 Two Dimensions of Satisfaction  Frequency of problem–you don’t always want to work on the most common problems  Relevance of the problem–is it affecting satisfaction? –Prioritization by highlighting (statistically) the problems which frequently occur and cause dissatisfaction when they do occur –Result is a prioritized list of improvement tasks

5. 5 Harris School Poll Objectives  Measure satisfaction: overall and by specific area  Identify the frequency of specific problems  Statistically define the penalty and impact of problems for each stakeholder group  Establish priorities among opportunities for improvement  Foster data-driven decision making  Provide benchmark, comparative, and tracking data

6. 6 Harris Interactive School Poll Topic Areas Teachers/Staff  School Atmosphere  Equipment/Facilities  Computer Technology  School Leadership/ Administration  Communications/ Involvement  Parental Support  Career  Students  Other Staff  Other Issues Parents  Equipment/Facilities  School Bus  Computer Technology  School Leadership/ Administration  Communications/ Involvement  Child’s Teachers  Curriculum/Training  Budget  Other Issues Students  School Atmosphere  Equipment/Facilities  School Bus  Computer Technology  Main Teacher/ Teachers (five subjects)  School Leadership  Counselor  Other Staff  Other Issues

7. 7 Sample Survey Questions Harris Interactive Inc. Please give an overall rating for your SCHOOL ATMOSPHERE by filling in one oval on the A to F scale provided?

8. 8 Sample

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10. 10 Sample

11. 11 Sample

12. 12 Stakeholder Response Rates  Surveys were conducted in April 2013  Students in grades 3-12 completed online surveys  Parents completed paper/pencil surveys  All teachers and staff asked to complete an online survey  Response Rates: –Elementary Students94% –Secondary Students67% –Teachers/Staff95% –Parents40%

13. www.harrisinteractive.com ©2005, Harris Interactive Inc. All rights reserved. Dunlap Community Unit School District #323 Results - Key Overall District Findings

14. 14 Rules of Thumb on Ratings  Above 9.0: Exemplary  8.0-9.0: Strong compared to the nationwide database.  7.0-8.0: Average, in need of continuous improvement  6.0-7.0: In need of a defined focus and improvement plan.  Under 6.0: Sign of a serious issue within the district. *

15. 15 Overall Satisfaction Ratings- All Groups

16. www.harrisinteractive.com ©2005, Harris Interactive Inc. All rights reserved. Student Satisfaction Survey Results 16

17. 17 Overall Student Satisfaction

18. 18 Elementary Students- 2011 vs. 2013

19. Elementary Students- Interesting Data 19 QuestionDunlap 2011 Dunlap 2013 Harris Are students well behaved while in school?24%21%31% Are most other students nice to you?11%14%18% Do you feel safe while in school?3%4%5% Does your teacher like you?7%8%7% Does your teacher help you want to learn?9%8%7% Are the rules at your school fair?10%12%17% Have you been yelled at by an adult at school?29%27% Percent With Problem

20. Elementary Students Executive Summary Opportunities for Improvement  Overall satisfaction decreased from 8.4 in 2011 to 8.3 in 2013.  37% reported that their teacher didn’t give interesting homework.  15% of the students said their teacher did not make class fun.  38% said their teacher did not help them outside of class time.  8% of the students stated that their teacher did not like them.  14% of the students said that most other students were not nice to them. 20

21. Secondary Students- 2011 vs. 2013 21

22. Secondary Students- Interesting Data 22 QuestionDunlap 2011 Dunlap 2013 Harris Is there enough time between classes?43%45%53% Are students well behaved in school?28%30%39% Is your school too crowded?48% 34% Are most other students nice to you?11%13%14% Do other kids try and get you to use drugs in school? 6%11% Do you feel safe while in school?5%7%9% Does your school principal handle discipline fairly?25% 23% Does your school principal treat students with respect? 10%16%11% Have you been yelled at by an adult at school?45%41% Percent With Problem

23. Middle School Students Executive Summary Opportunities for Improvement  Overall satisfaction for middle school students decreased from 8.1 in 2011 to 7.9 in 2013.  77% of the students said that they did not like the food served in the lunchroom.  57% of the students said they do not study with other students before or after school.  21% of the students indicated rules at their school were not fair. 23

24. High School Students Executive Summary Opportunities for Improvement  Overall satisfaction for students remained the same at 7.0 from 2011 to 2013  74% said that they did not like the food served in the lunchroom.  36% said that their hallway locker was not in a good location.  12% said there was not extra help available when they needed it.  38% indicated that the rules at school were not fair. 24

25. www.harrisinteractive.com ©2005, Harris Interactive Inc. All rights reserved. Teacher Satisfaction Survey Results 25

26. 26 Overall Teacher Satisfaction

27. 27 Teacher/Staff Satisfaction 2011 vs. 2013

28. Teacher/Staff Satisfaction 2011 vs. 2013 (Continued) 28

29. Teachers- Interesting Data 29 QuestionDunlap 2011 Dunlap 2013 Harris Do you have enough time for planning and grading?40%50%39% Is your workload too high?48%61%46% Do you have adequate time for classroom instruction?15%25%18% Is gossip among teachers a serious problem?19%20%24% Is student behavior a problem?22%21%48% Do you feel safe at school?0%2%4% Is there parental support for the school?3%6%28% Does the school board show appreciation for your work?24%33%17% Does the superintendent ask for suggestions/opinions?11%21%18% Are you involved in the training you receive?33%41%28% Is your salary fair for the work you do?31%49% Do you enjoy your work?1%3%6% Percent With Problem

30. Teachers/Staff Executive Summary Opportunities for Improvement  The overall satisfaction rating decreased slightly from 8.0 in 2011 to 7.8 in 2013.  33% said their principal did not reward outstanding performance.  30% felt that the superintendent did not show appreciation for their work.  11% said their principal did not handle student discipline fairly.  14% of the employees identified communication with their principal as an area for improvement. 30

31. www.harrisinteractive.com ©2005, Harris Interactive Inc. All rights reserved. Parent Satisfaction Survey Results 31

32. 32 Overall Parent Satisfaction

33. 33 Parent Satisfaction 2011 vs. 2013

34. Parents- Interesting Data 34 QuestionDunlap 2011 Dunlap 2013 Harris Is your child’s school too crowded?49%43%28% Does the school system include parents views when making decisions? 36%40%25% Are you allowed to be involved in your child’s education? 18%19%12% Do teachers communicate with you when your child has a problem? 25%22%19% Is the homework assigned appropriate?16%17%11% Are there enough courses for advanced students?31%29%18% Do your schools give you a good value for your tax dollar? 16%17% Percent With Problem

35. Parent Satisfaction Themes by Level 35 Elementary Parents M.S. Parents H.S. Parents

36. Elementary Parents Executive Summary Opportunities for Improvement  Overall increased slightly from 8.3 in 2011 to 8.4 in 2013.  34% said that the District did not do a good job of communicating about the budget.  25% indicated that they were not getting enough feedback on their child's performance.  14% indicated that the school did not do an adequate job of communicating when their child had a problem. 36

37. Middle School Parents Executive Summary Opportunities for Improvement  Overall satisfaction decreased slightly from 8.1 in 2011 to 8.0 in 2013.  25% felt that the variety of academic courses available needed improvement.  32% indicated that teachers did not communicate to them when their child had a problem.  20% rated the Board of Education less than satisfactory at improving the overall quality of instruction.  7% felt they were not treated with respect by administrators. 37

38. High School Parents Executive Summary Opportunities for Improvement  Overall decreased slightly from 7.6 in 2011 to 7.4 in 2013.  30% rated the Board of Education less than satisfactory at improving the overall quality of instruction.  34% said that the Superintendent/Central Administration needed to improve in responding to the needs and concerns of parents.  9% felt they were not treated with respect by administrators.  12% felt that school did not provide a safe environment for their child. 38

39. Dunlap Specific Questions 39

40. 40 Comparative Data

41. 41 Comparative Districts District# SchoolsEnrollmentMinorityF/R LunchPer PupilIncome A8381549.5%29.0%$12,943$76,902 B1052689.1%8.4%$15,011$77,166 C15604050.0%36.0%$12,450$56,109 Dunlap8408025.0%8.0%$8,602$80,146

42. Comparative Data

43. Balanced Scorecard! 43 8.4 8.1 7.0 97% 96.4% 94.3% 8.3 7.9 7.0 96% 94.2% 91.6%

44. Balanced Scorecard! 44 8.0 7.8 98.8% 100%

45. Balanced Scorecard! 45 8.0 93.1% 7.6 96.7% 8.0 90.6% 7.6 93.5%

46. Balanced Scorecard! 46

47. 47 Moving Forward with the Data  Survey questions identify the symptoms of the problems  Statistical analysis (Impact Analysis) calculates the relative IMPACT of the symptoms  Focus groups and other techniques translate the symptom into a defined problem  Task teams define solutions  Measurement tracks and documents success –Do not wait for the next survey –Develop metrics for success in your own building –Communicate improvements to your stakeholders

48. 48 Survey Results  The survey results point out “specific areas” where improvement would lead to increased satisfaction.  There are other areas identified as concerns (high % of respondents reporting problems) that do not impact satisfaction.  It is critical that a building focus on the concerns that will make a difference.  The following steps can be taken to process the data and select high priority areas for improvement… Harris Interactive Inc.

49. 49 As you review your school’s data… Identify issues of concern Group like ideas together – issues that could be solved in tandem Surprises? Confirmation? Look for areas where your school’s “percent of problem” is most different than the overall district “percent of problem” Look for common issues across your stakeholders… solving a problem may impact more than one group Refer to your data tables to look at differences among subgroups Looking at Your Data

50. 50 Planning Next Steps  Document areas of improvement –Are the areas more commonly received from a particular audience (staff, parents, elementary students, or secondary students)? –Are there trends in the types of categories that are consistently lower (i.e. leadership, facilities, etc.)?  Document areas of strength and consider whether or not aspects related to those strengths are changing  Pay closer attention to the "Overall Satisfaction" indicators to gauge how important these individual issues are to stakeholder’s general sense of satisfaction  Document areas where the satisfaction ratings are going against expected norms (i.e. gender differences, ethnicity differences, grade trends)  Relate subgroup ratings to survey counts to ensure accurate interpretations  Examine subgroup trends for possible changes for next year (ex. Turnover of staff and effect on demographics)

51. 51 Planning Next Steps  Tackle each section one at a time –For each section, examine the list of issues and determine which one(s) can be addressed for the coming year –Prioritize the list based on whichever factor your site deems as most important for that issue (percentage of stakeholder affected, magnitude of dissatisfaction, or portion of potential improvement)  Identify trends within individual sections, or more broadly (ex. Is there a discipline issue at the school? A facility issue? A communication issue?)  Prioritize sections in order of importance – is Equipment & Facilities anywhere near as important a section as Curriculum/Training?  Determine how next steps fit into other school improvement plan initiatives  In the back of the binder will be the results by question separated by Students, Teachers/Staff, & Parents  The hard data references the sample size for each individual question, as well as the count responding to entire survey  Use the hard data to add context to issues that were raised to this point

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54. Dunlap Community Unit School District #323 54 2012-13 Harris Poll Stakeholder Satisfaction Results