1. DEP315 Microsoft’s Windows Server 2003 Worldwide Deployment Nathan Muggli Sr Systems Engineer Operations and Technology Group (OTG) Microsoft Corporation

2. Agenda Global Operations and Technology Priorities Worldwide IT Environment IT Organization and Operations Support Strategy Deployment Planning Windows 2000 Deployment Lessons Learned Problem Management and Support Issues Windows Server 2003 Feature Flex Windows Server 2003 Deployment Lessons Learned

3. Global Operations Priorities Be Microsoft's first and best customer Provide thought leadership Set a coordinated IT strategy Run a world-class utility

4. Sydney Chofu & Otemachi Les Ulis TVP Dublin Benelux Madrid Dubai Singapore Johannesburg Sao Paulo 72,000 mailboxes Microsoft ’ s Worldwide IT Canyon Park, Redmond Los Colinas Charlotte Chicago Milan Stockholm Munich 400+ supported MS sites worldwide 4.5M+ e-mail messages per day internally >400 apps 26M voice calls per month 50K employees 5K contractors 17K vendors 150,000+ PCs >7,000 servers 110 Exchange Messaging Servers Silicon Valley

5. How Are We Organized? Centralized IT operations Reduced operation costs, 38% lower than distributed – Gartner 1 Required for effective standardization Regional representation Account Managers are the “Face” of IT in regions Provides understanding of local business and cultural issues Allows for local accountability and involvement with the business – links IT service levels directly to localized business drivers

6. Problem Management Developers DC OPS (T2) Regional OPS InternalHelpdesk ISS (T3) ASDDT Global Operations Regions PG Escalations Hot fixes Break-Fix

7. Data Center Service Offerings SO1SO2SO3 LAN/WAN services Power, cooling Backup/archive Reactive support LAN/WAN services Power, cooling Asset management Core technology ops HW support Backup/archive Signed SLAs LAN/WAN services Power, cooling LAN Services Backup/archive OS platform support Asset management Core technology ops Application support and monitoring Content Asset management Core technology ops HW support Application support and monitoring Content Application support and monitoring Content Customer Datacenter

8. Windows Code Flow

9. Production Environment Test Environment Test & Pilot Bronze Silver Gold How We Brought New Code Into Production Gold: Current Corporate Standard In Production Environment Silver: Proposed change to Corporate Standard (Beta) Bronze: Proposed changes not ready for production use (Alpha)

10. Deployment Methods ITG Golden Master Bootable CD- ROM Data Distribution Server Upgrade or Clean Install Upgrade or clean install Required HardwareNetwork connectivity CD-ROM driveNetwork connectivity Windows 2000 server required? Upgrades –Yes, Clean installs – No User interaction requirements Minimal for upgrades; more for clean installation Global Operations Installation Options

11. Support Issues Measuring impact of infrastructure changes Major upgrades are communicated often and widely Mitigated Issues by early identification and publicity Global Web page Help desk Knowledge Base articles Broadcasting known issues in rollout emails

12. Global Operations Active Directory Overview

13. Feature Flex Create Replica from Media Reduced slow bandwidth site replication from days to hours DC Rename 90% global DCs renamed over the last two years Single Instance Storage smaller.Dit file size Better performance analysis capabilities 64bit servers deployed in production

14. Ultrasound demo demo FRS Monitoring

15. Server Perf demo demo Server diagnostics

16. Active Directory Facts 215 Domain Controllers worldwide 122 Active Directory Sites Dit file size for Non-GC in Redmond is 8.1gb (9.0gb for Redmond GC) Redmond Object Count 683,000 Objects

17. Forest Functional Mode Linked Value Replication Reduces chance of “lost updates” Reduces network bandwidth for group updates Cross Forest Trust Increased Security between forests Improved KCC topology scaling Domain Rename

18. Forest Functional Mode Process

19. Best Practices Monitoring, Monitoring, Monitoring Historical performance data collection is required In place upgrades still work best for ITG Platform standardization Hardware and Software Maintaining current patch levels for known issues Close collaboration between support teams is key to issue management

20. Summary Microsoft runs its global operations on Windows Server 2003 Multi-forest benefits Administration benefits Performance benefits

21. Ask The Experts Get Your Questions Answered I will be available in the ATE area after this session

22. Suggested Reading And Resources The tools you need to put technology to work! TITLE Available Today Microsoft ® Windows ® Server 2003 TCP/IP Protocols and Services Technical Reference Kit Active Directory ® for Microsoft ® Windows ® Server 2003 Technical Reference Today

23. General Operations Strategy Worldwide remote support resources sit together in common area (DCOps, NetOps, TelOps) Common Tools Console designed to give global break/fix view across different disciplines and allow correlation Very strong incentive to solve issues remotely; all escalations to local Site Services other than hardware problems are considered a failure.

24. Community Resources http://www.microsoft.com/communities/default.mspx Most Valuable Professional (MVP) http://www.mvp.support.microsoft.com/ Newsgroups Converse online with Microsoft Newsgroups, including Worldwide http://www.microsoft.com/communities/newsgroups/default.mspx User Groups Meet and learn with your peers http://www.microsoft.com/communities/usergroups/default.mspx

25. evaluations evaluations

26. © 2003 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.