1. TOP – 3090 Emerging Technologies Social, Mobile, Cloud, Big Data Retail

2. Case: Retail ¤ Cloud ¤ Architecture ¤ Social Media ¤ Big Data Analytics ¤ BYOD ¤ Interfaces ¤ Thin & Wearable Devices ¤ IOT/IOE ¤ Location Based Services ¤ Automation How do these “clusters” apply in the Retail Industry?

3. Retail Change of Focus Instead of worrying about network latency and server maintenance technology retailers can focus on innovation, sales and marketing, among other activities The intersection of traditional structured data and unstructured social data (from Facebook, Twitter, YouTube, forums and blogs) represents opportunities for next generation business intelligence and predictive analytics.

4. How does the “social component” affect: ¤ Market Research ¤ Brand Management ¤ Competitive Intelligence ¤ Product/Service Innovation & Life Cycle Management ¤ Customer Services

5. Retail and IOT / IOE Retailers have already piloted 1st generation IOT / IOE. Many of their products have implanted chips and communications links. Refrigerators talk to grocery stores and clothes talk to cleaners. Retailers can know where their products are and how they’re being used. They know when products malfunction and when they need to be upgraded (enabling cross-selling and up-selling -- what every retailer loves).

6. Examples for team project/presentation ¤ Describe how companies might creatively use location-based services ¤ Identify how companies can exploit cloud delivery models & processes ¤ Explain how companies can become more mobile ¤ Define how "big" big data really is ¤ Describe how companies can use big data analytics to better understand their customers, markets and competition ¤ Discuss how companies can better track, pilot and deploy emerging technologies ¤ Develop a social media listening strategy for a retail company ¤ Predict the future of location-based services ¤ Describe where social media listening and engagement will be in five years ¤ Discuss how "mobile" companies can become totally mobile ¤ Predict what mobile devices will look like in five years ¤ Discuss the governance around emerging technology tracking/piloting/ deployment