1. FAMILY DEVELOPMENT MATRIX Staff Trainings Liz Barnekoff

2. TRAINING OBJECTIVES  Create agency/staff protocols and best practices in order to facilitate family assessment and a case management program.  How-to use the FDM assessment tools i.e., forms and web database to support family service work.  How-to use the outcomes indicators to implement a “strength- based” approach in partnership with families.  How-to monitor data entry, protocol compliance and worker accountability.

3. Methods:  Trainings/meetings are planned at the program level to introduce and support the FDM and "strength-based” practice approach  Printed materials are provided in the language of the client population to distribute to staff, families and community  Scheduled formal assessment and informal contacts with families to begin building positive relationships  Timetables are established for assessments, data entry and monitoring family work Create agency/staff protocols and best practices in order to facilitate family assessment and a case management program

4.  Consistent family assessment message is conveyed throughout agency culture- disseminated to families  Family assessment communication and visibility is increased and circulated throughout the community  Parent/family driven goal-setting practices are promoted which leads to improved outcomes  Family and service outcomes are tracked with increased accuracy Performance Outcomes:

5. Methods:  Technology ability and training supports facilitation of the FDM.  Confidential forms and database codes are handled with confidentiality in paper and web-based options.  Data collection may be necessary in multiple software systems.  Interventions entries/updates provide workers with program services within the community and support their face-to-face time with families. How-to use the FDM assessment tools i.e., forms and web database to support family service work.

6. Performance Outcomes:  Improved:  Time management of caseload  Access to services for families in emergency situations  Follow-up appointments/contacts with families  Secure protocols regarding confidential information  Increased communication with additional members of the staff

7. How-to use the outcomes indicators to implement a “strength-based” approach in partnership with families.  Trainings/meetings that support “strength-based best practices” in family development work e.g. role-playing, smart-goals, family credential programs  Goal setting practices that promote parent–driven engagement in the Empowerment Plan  Documentation guidelines that increase family/worker accountability  Timetables that hold worker/family accountable in the Empowerment Plan process between assessments

8. How-to use the outcomes indicators to implement a “strength-based” approach in partnership with families. Performance Outcomes:  Increased effectiveness and improved staff practices when working with families  Shift in status levels of families living “in crisis” to stable/safe levels  Evidence of interventions aligned with indicators demonstrating program effectiveness.  Increased partnerships with specific community agencies as shown in FDM reports

9. How-to monitor data entry, protocol compliance and worker accountability.  Group trainings/individual appointments for data entry management  Client coding and share-drive access to prevent error  Share cases at staff meetings and follow protocol  Interviews with families who have met for a family assessment  Data Reports by program and by individual caseworker after 1 st and 2 nd assessments

10. How-to monitor data entry, protocol compliance and worker accountability. Performance Outcomes:  Increased evidence of:  Family directed goals evident in the Empowerment Plan  Number of assessments completed within a given time period  Appropriate links to necessary resources for families  Successful partnerships across programs that support families  Real-time reports that reflect worker and family accountability on all levels of engagement

11. Design Your Agency Plan Development of staff training objectives Methods for implementing the “Practice Protocol” Agency performance outcomes Share training plans