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What is Disaster Case Management?. the Process of - Assessing - Assessing - Planning, - Organizing, - Organizing, - Coordinating, & - Monitoring the Services.

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Presentation on theme: "What is Disaster Case Management?. the Process of - Assessing - Assessing - Planning, - Organizing, - Organizing, - Coordinating, & - Monitoring the Services."— Presentation transcript:

1 What is Disaster Case Management?

2 the Process of - Assessing - Assessing - Planning, - Organizing, - Organizing, - Coordinating, & - Monitoring the Services and Resources Necessary to Respond to an Individual’s or Family’s Disaster-Related Needs. Disaster Case Management is…

3 What’s the Difference? The context of disaster requires case managers to have specialized knowledge and skills regarding… The context of disaster requires case managers to have specialized knowledge and skills regarding… Outreach Outreach Disaster-Related Resources (Leverage) Disaster-Related Resources (Leverage) Impact of the Disaster on Survivors’ Physical, Mental, and Spiritual Well-Being Impact of the Disaster on Survivors’ Physical, Mental, and Spiritual Well-Being Case Presentation Case Presentation Long Term Recovery Planning Long Term Recovery Planning

4 Long-Term Recovery Committee Membership “Pot Luck” Model TasksAssessmentAssistanceManagementMuscleMoneyMaterials

5 Clients/Survivors LTRCs/Unmet Needs Committees Case Work Providers Faith Community and Disaster Response Staff Social/Human Service Providers Funders The Player Pieces Government Support Services

6 Challenges To Case Management  Recovery is not as “Exciting” as Response  Long Term/Burnout  Scarce Resources for Volunteer Agencies  Funding in General  Limited knowledge of Recovery Process

7 Advantages of Case Management  Coordinate Assistance  Assesses ALL Possible Resources  Prevents Duplication of Benefits  Promote Fairness  Empowers Clients/Gives Choices

8 PRINCIPLE: EMPOWERMENT Helping clients to take responsibility and control of their own lives and to influence the situation in which they find themselves so as to secure the resources they need for disaster recovery. Empowerment is a strengths-based model, based upon individual and community resources, which should guide disaster-related interventions. Empowerment is a strengths-based model, based upon individual and community resources, which should guide disaster-related interventions.

9 PRINCIPLE: CONTINUITY A case advocate is responsible for frequent client contact, frequent client contact, coordination of services, and coordination of services, and transitioning the client to closure or transfer to another case advocate for services. transitioning the client to closure or transfer to another case advocate for services. This serves to minimize client stress and the duplication of services. This serves to minimize client stress and the duplication of services.

10 PRINCIPLE: CONFIDENTIALITY Keeping information given by or about an individual in the course of a professional relationship secure from others, is seen as central to the maintenance of trust between worker and client. Keeping information given by or about an individual in the course of a professional relationship secure from others, is seen as central to the maintenance of trust between worker and client.

11 PRINCIPLE: BASIC NEEDS PRINCIPLE: BASIC NEEDS Basic Needs - including food, water, air, warmth, shelter, and safety - must first be met in order for clients to make significant recovery gains and to adjust to the new reality following a disaster.

12 LTRC Advocacy Meeting Timely & Confidential Timely & Confidential Role of Advocate Role of Advocate Can receive approval for “routine” issues Can receive approval for “routine” issues Yes/No/More Information Yes/No/More Information Reporting Reporting Survivors Survivors Community/Donors Community/Donors

13 Committee Issues Case Advocacy Sub-Committee Case Advocacy Sub-Committee Help Access Volunteers & Construction Materials (Separate Committee?) Help Access Volunteers & Construction Materials (Separate Committee?) Need to ask, “Whose need is being met” Need to ask, “Whose need is being met” Case should be placed on hold if case advocate doing more work than the client Case should be placed on hold if case advocate doing more work than the client

14 How To Be Ready to Provide These Services Develop Long Term Recovery Committee (LTRC) of COAD Develop Long Term Recovery Committee (LTRC) of COAD Set Assistance Guidelines Set Assistance Guidelines Develop Forms Develop Forms Recruit Possible Case Advocates Recruit Possible Case Advocates Lead Agency? Lead Agency? Volunteers Volunteers Paid Staff (Full or Part Time) Paid Staff (Full or Part Time)

15 Case Management Funding New State of Iowa Program New State of Iowa Program FEMA FEMA Catholic Charities USA Program Catholic Charities USA Program Faith Based Organizations Faith Based Organizations Donors/Corporate & Individuals Donors/Corporate & Individuals

16 to Assist Clients to Assess and Utilize their Individual and Community Resources in Order to Achieve Recovery Goals. The Purpose of the Case Advocate/Manager is…

17 The ROLES of the case advocate include… - Provider of Accurate and Timely information - Source of Support and Encouragement - Coach - Educator - Guide - Advocate

18 Characteristic of a Skilled Helper Concern for the other Concern for the other Commitment Commitment Acceptance Acceptance Expectation for Recovery (Hope) Expectation for Recovery (Hope) Empathy Empathy Trust Trust Genuineness Genuineness Good listener Good listener

19 Skills Needed Communication Communication Interviewing Interviewing Wisdom Wisdom Active Listening Active Listening Problem Solving Problem Solving Advocacy / Case Presentation Advocacy / Case Presentation Computer / Data Entry Computer / Data Entry Cultural Competence Cultural Competence Household Budgeting/Income vs. Expenses Household Budgeting/Income vs. Expenses

20 Prioritizing “Needs” vs. “Wants” Ask: How does the provision of this resource or referral move this client toward recovery? Ask: How does the provision of this resource or referral move this client toward recovery? Unmet Needs Assessment Unmet Needs Assessment Financial Assessment Financial Assessment Do not judge the client’s choices. Do not judge the client’s choices. Have organizational guidelines/priorities which establish boundaries and set limits. Have organizational guidelines/priorities which establish boundaries and set limits.

21 The Case Advocacy Process Interviewing/Assessment Interviewing/Assessment Verifying Needs Verifying Needs Accessing Resources Accessing Resources Developing a Recovery Plan Developing a Recovery Plan Presenting the Case to Committee Presenting the Case to Committee Case Closure Case Closure

22 Core Functions of Disaster Recovery Case Advocacy  ENGAGEMENT: Establishing a mutually trusting client/worker relationship. (Intake)  ASSESSMENT: The process of determining needs or problems, strengths and resources. “Assessment is everything.”  RECOVERY PLANNING: The identification of clients’ disaster recovery goals and the selection of tasks and services necessary to achieve them.  IMPLEMENTATION: Client and Worker engage in recovery tasks.

23 CORE FUNCTIONS …continued  MONITORING: providing ongoing assurance that services are being delivered and remain appropriate, and the evaluation of client progress and need for continuing services.  ADVOCACY: intervention on behalf of the client to secure services and entitlements.  CLOSURE / TERMINATION: Service completion; the conclusion of case management services through goal attainment, client request, non- compliance, exhaustion of resources, or transfer of services.

24 Contact Information Pastor Michael Stadie LDR Coordinator 111 W. 15 th Street Davenport, IA


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