1. Recovery Support Systems The Role of Electronic Records (ERs) in the Recovery Support Model. (Why not paper charts?)

2. Recovery Support Systems Purpose: The overarching goal of this discussion is to: a)expose you to the utility and benefits of the electronic platform in supporting the continuity and coordination of client recovery supported services; and b)provide a better understanding of the electronic framework used to document, monitor, and improve recovery support related outcomes using better care collaboration.

3. Case Management & Electronic Record Just like all other areas, Recovery Support is driven by continuity and coordination of services; as well as, accurate data collection to meet the needs of the clients and monitor the overall service program model while adhering to federal mandates regarding client confidentiality.

4. Case Management & Technology Technology has been integral in increasing access to services, documenting services rendered, exchanging and sharing client information; as well as increasing the efficiency and quality of service coordination.

5. Case Management What is an electronic record and what are the advantages of using it in managing client caseloads?

6. Case Management A case management electronic record (ER) is a systematic approach in the collection of electronic recovery support and case management services rendered to individual clients or populations. It is an electronic record which has the capacity to share and exchange client information across various systems of care. Using an ER allows a case manager to receive client information in real time, which results in a seamless approach to effective continuity and coordination of care.

7. Electronic Record The following slides will provide an closer look at the benefits such as convenience, quality, care coordination, and efficiency of using an electronic record.

8. Convenience

9. Benefits of the Electronic Record Convenience: Provides a seamless approach of real time information Quick access to client information Enhanced decision support (i.e., tx and intervention Single platform to document services rendered, notes, and billing management Electronic referrals

10. Quality

11. Benefits of the Electronic Record Quality: Information is in one place, and accessible to make effective and timely decisions Supports client participation in service delivery Complete and readable documentation to monitor a client as s/he moves through the continuum of services Secured electronic information exchange Meets federal mandates for client confidentiality, i.e. HIPAA, etc. Fosters collaboration with service facilitators across various organizational networks

12. Care Coordination

13. Benefits of the Electronic Record Care Coordination: Allows for the coordination of client information to provide a global picture in real time Increased use among providers by increasing and improving the exchange of client information Standard data entry at the point of service

14. Efficiency

15. Benefits of the Electronic Record Efficiency: Accessible client information Reliable method to track client progress Decrease paperwork (which streamlines tasks and costs) – Completing forms – Billing

16. Summary of Benefits Provides accurate, up to date, and complete client information at the point of service Easy access to client information for effective and efficient coordination of care Secured electronic files with secured information exchange Enhances client and provider communication and interaction Provides patients access to their files Supports legible, complete documentation and accurate, streamlined coding and billing Supports client privacy Improves productivity and accountably Reduces costs through decrease paperwork

17. Questions