1. old.libqual.org What will ARL do for you? What will you do? January 2005 Shrivenham, UK

2. Registration and Costs 2005 participation fee: $2,250 per survey implementation Other potential costs include: –On-campus marketing and promotion –Travel costs –“Cost” of staff time on project Registration runs throughout the year

3. Technology Work with IT department to select e- mail addresses and compile mailing lists Consider your hardware, software, and network connections Prepare for any local network issues that could affect your survey

4. Sample Groups Identify your sample groups (undergraduate, graduate, faculty, staff) Determine your sample size –Sampling guidelines provided in Procedures Manual:

5. Survey Liaisons Prepare for survey administration Communicate with LibQUAL+™ team Respond to user feedback Work with local IT/academic computing contacts and ARL to resolve any local technical issues

6. Survey Communications How will you promote your survey and communicate results? Advertising/marketing Survey Web sites Flyers and other handouts

7. Survey Preferences Participants are asked to indicate/provide: Support e-mail address Language Institution logo Whether they want SPSS data files Whether offering local incentive prizes Dates of survey

8. Survey Customization Choose five additional questions (if desired) Provide library branch information Define disciplines for your institution

9. Preview Preview your survey, exactly as it will appear to users Data entered in preview survey is not recorded Clicking on “Approve” turns on your actual survey URL

10. Representativeness Tell us about your institution: User types (undergrad, graduate, faculty) Number of users in each discipline ARL statistical info. (number of volumes held, etc.) Information will be used to determine representativeness of your sample

11. Monitor the Survey Track your survey’s progress in real-time Number of surveys completed, day-by-day Surveys completed by user group Average completion time Turn off survey when finished

12. Local Incentives Provides list of randomly selected users for local incentive prizes Available as soon as you turn off your survey run, or when survey closes to the public (whichever is first)

13. Post Hoc Questionnaire Provide the ARL team with information about your survey run Sample size Number of e-mails sent Incentives offered Marketing/promotion methods

14. Evaluation Survey Your opportunity to provide feedback to the LibQUAL+™ team and evaluate your institution’s survey experience

15. Results Receive survey results data –Results notebooks (in PDF format) and Excel data files provided on a rolling basis –SPSS data files sent separately –User comments available throughout the survey period –Interactive statistics tool available online –ARL also provides list of local prize winners, if you offer an incentive prize

16. Online Administration System