1. TAFE SOUTH WESTERN SYDNEY INSTITUTE Business Faculty Working together building relationships

2. Presenters:  Vicki Koke  Peter Rappo

3. CIII in Education Support What is our goal  Promote lifelong learning  Provide formal recognition of existing skills  Skills gap training – off-site workshops  Career pathways

4. Delivery pattern  2 year delivery in the workplace  Competencies supported by workplace evidence  Workshops offered for skills gap training

5. Promotion Closer links outside of TAFE No longer working alone as an organisation Visit workplaces – a day on the road

6. Upskilling Staff at Coke-Amatil Certificate IV in Frontline Management

7. Workplace Delivery Staff selection based on potential leadership within Coke  Target groups: Office staff Technicians (trade) Support (warehousing)

8. Impact for Organisation Teams identified to undertake upskilling Problem/issues  Productivity/customer service  Customer service Action plans formulated  Key recommendations put forward to improve output for work team in organisation

9. Positive Outcomes Team recommendations implemented by management  Identification of problems/issues impacting on company  Action plan formulated to implement recommendations satisfying management  Internal and external customers benefits for company

10. Sydney Water Project Project Brief  Mapping job roles to national competencies Areas covered  Customer relations/call centre  Project management  Mechanical/electrical  Water treatment operations

11. Working together across faculties  Business  Applied Science  Manufacturing & Engineering Software/support to assist in aligning job roles to national competencies  Skillspro  Curriculum centres

12. Customer Relations/Call Centre Operation 5 levels in centre operation Approximately 150 staff Mapped from AQTF2-AQTF4 Consultative process working together with the key personnel