1. Mapworks Referrals How to use Referrals to get help for a student who is  Not attending class  Frequently tardy  Not submitting work  Making inadequate grades  Demonstrating troubling behaviors  In need of tutoring or other support  In need of referral to any campus resource(s)  In need of other help

2. myGate Teaching/Advising

3. Mapworks Dashboard Enter student’s name (last name, first name), M#, or email address

4. Student page note: if a box denying access pops up, click the red X to close it Davies, Robert

5. Referral Page Reason: Click arrow and scroll down – LOTS of options Assign to: When in doubt, choose “Coordinator, Central” and let Retention figure it out; other options are listed Interested Parties: Includes specific names in Retention, Career Services, Enrollment, Dean, and others

6. Referral Page – add comment Robert has not turned in assignments – he has expressed that his job playing Dunker is making it difficult for him to meet deadlines.

7. Referral Page -- Details Details: choose to check or not check these as is appropriate for your student/situation. One size does NOT fit all; do your best to choose the best options for you and your student.

8. Sharing Options: Choose “Team” if the student is part of a specific student cohort that has a specialized team (Athletics, Disabilities, etc.) Referral Page -- Sharing Sharing Options: “Private” is for the Retention Coordinator’s eyes and yours only. Is the issue at hand sensitive? Sharing Options: “Public” allows other instructors and the Academic Advisor to see the Referral – very useful to help us to know if a student is having similar problems in multiple courses.

9. Referral Page -- Submit

10. What happens next? Retention Specialists make contact with student (within 48 hours of Referral) “Closed” message to you means that contact with student has been initiated (“Closed” means “Open”!) You will be copied on email and/or other correspondence

11. Be aware: Some issues are sensitive, so you may not be able to be informed of all details of Retention or other intervention activities In Referrals, provide as much fact- based information as possible. FERPA compliance throughout process.

12. For more information: Murray State Retention Office www.murraystate.edu/retention @racerretention msu.retentionoffice@murraystate.edu 270.809.5344

13. Contact information: Dr. Jamie Mantooth Director of Retention jmantooth1@murraystate.edu Dr. Barbara Cobb Coordinator of Academic Advising bcobb@murraystate.edu