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CBI Health Group Staff Education Sessions Social and Cultural Sensitivity.

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Presentation on theme: "CBI Health Group Staff Education Sessions Social and Cultural Sensitivity."— Presentation transcript:

1 CBI Health Group Staff Education Sessions Social and Cultural Sensitivity

2 2 Why do we need to talk about this?  We live in a society increasingly aware of cultural and social differences  This discussion is not about dictating right/wrong ways to interact with specific groups  Purpose is to get you thinking about social and cultural sensitivity and your current attitudes and behaviours

3 3 Why do we need to talk about this?

4 4 How will this help me do my job?  Helps to develop a sense of trust between you and the client  Maximizes the efficiency of how you spend your time with the client  Client is more likely to disclose pertinent information  Increases client compliance in treatment protocol  Decreases stress experienced by therapist and client  Increases client and therapist engagement levels

5 5 Incorrect assumptions

6 6  Don’t assume sameness  Don’t assume normalness  Don’t assume that what you meant is what was understood

7 7 Dealing with cultural differences

8 8  The easiest way to learn about a different culture is just to ask!  Remember that the person is an individual and that all cultural characteristics do not apply to everyone of that background  Eye contact, emotional expressiveness, speech patterns, head movements, touching, and physical distance from you are just some of the ways that a client’s cultural background can influence his/her behaviour

9 9 Refusing treatment due to cultural beliefs  Adults have a moral and legal right to make decisions about their own health care  Each of you also has a responsibility to attempt to understand the basis for the client’s refusal and address those concerns  You also have a responsibility to make sure the client understands the possible outcomes of refusing treatment  Consider avoiding expressions like “you must...” and instead show clients their options and let them decide. Consider saying “some people in this situation would…”

10 10 Language barriers

11 11 Language barriers  Clients with limited understanding of English may feel embarrassed about not knowing what you have told them  Don’t always assume “yes” to mean yes and “no” to mean no, you may need to probe further to ensure they understand you  Speaking loudly isn’t going to help people who can’t understand you. It will probably only irritate them

12 12 Working with language interpreters  Often we forget that it is the client we should be focusing on, rather than the interpreter  Urge the interpreter to ask the clients to express, in their own words, what they understand has been said  While listening to the client respond, listen to the tone and look for non-verbal cues

13 13 Social Sensitivity

14 14 Social Sensitivity  We also need to ask ourselves whether we are sensitive to the needs of members of all socio-economic status groups  For example, if we treat illiterate individuals, are we ensuring that we are providing information on exercises and recovery in forms other than written word?  For example, if we treat homeless individuals, are we making any assumptions about access to resources that only people living in homes would have?

15 15 Exploring your biases and preferences  The next time you hear or see someone different from you, try to remember to stop and take a minute to probe your reaction  For example, when you see a man who appears homeless coming into the clinic for treatment, do you alter your behaviour and treatment approach? How so?  For example, do you find yourself getting upset when a client’s family members want to participate in the health decisions that you feel should be made by the client alone?

16 16 Going the extra distance  With relevant clients, do you identify and document the need for resources to overcome barriers? For example, poor literacy skills, lack of social support, etc.  What do you do to address these needs?


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