1. Cross Country Comparison of Reforms The View of Top Executives in 11 European Countries Preliminary Results from the COCOPS Executive Survey Gerhard Hammerschmid Steven Van de Walle HRWG / IPSG EUPAN Meeting 4th April, Dublin Castle

2. slide 2 EUPAN Meeting, 4th April 2013, Dublin (Preliminary Results – Please do not cite!) EU FP 7 project together with 10 university partners in 10 EU countries: Coordinating for Cohesion in the Public Sector of the Future (2011-2014) Seeks to comparatively and quantitatively assess the impact of New Public Management-style reforms in European countries Systematic analyses of citizen survey data, budgetary/employment statistics, reform evaluation documents (database) Largest EU wide executive survey on the impact of management reforms www.cocops.eu COCOPS Project

3. slide 3 EUPAN Meeting, 4th April 2013, Dublin (Preliminary Results – Please do not cite!) Reforms in Europe The COCOPS European-wide survey Survey sent to more than 22.000 executives in 11 European States Comparative sample covering top executives from both central government ministries and agencies/subordinate bodies plus additional executives in employment and health Online Survey with different country versions (translated to national languages) Per March 2013 survey completed in 11 countries with answers from 5185 executives (overall response rate 23.1%) In 4 more countries in progress Sample for the current presentation: central government top executives (n=3460)

4. slide 4 EUPAN Meeting, 4th April 2013, Dublin (Preliminary Results – Please do not cite!) Use of Instruments in Organization Question: To what extent are the following instruments used in your organization? (1 = not at all; 7 = to a large extent)

5. slide 5 EUPAN Meeting, 4th April 2013, Dublin (Preliminary Results – Please do not cite!) Question: To what extent are performance appraisals used in your organization? (1 = not at all; 7 = to a large extent) Use of Instruments in Organization

6. slide 6 EUPAN Meeting, 4th April 2013, Dublin (Preliminary Results – Please do not cite!) Question: To what extent is business/strategic planning used in your organization? (1 = not at all; 7 = to a large extent) Use of Instruments in Organization

7. slide 7 EUPAN Meeting, 4th April 2013, Dublin (Preliminary Results – Please do not cite!) Question: To what extent is mangement by objectives/results used in your organization? (1 = not at all; 7 = to a large extent) Use of Instruments in Organization

8. slide 8 EUPAN Meeting, 4th April 2013, Dublin (Preliminary Results – Please do not cite!) Question: To what extent is performance related pay used in your organization? (1 = not at all; 7 = to a large extent) Use of Instruments in Organization

9. slide 9 EUPAN Meeting, 4th April 2013, Dublin (Preliminary Results – Please do not cite!) Question: To what extent are quality management systems used in your organization? (1 = not at all; 7 = to a large extent) Use of Instruments in Organization

10. slide 10 EUPAN Meeting, 4th April 2013, Dublin (Preliminary Results – Please do not cite!) Question: To what extent is benchmarking used in your organization? (1 = not at all; 7 = to a large extent) Use of Instruments in Organization

11. slide 11 EUPAN Meeting, 4th April 2013, Dublin (Preliminary Results – Please do not cite!) Question: To what extent are customer/user surveys used in your organization? (1 = not at all; 7 = to a large extent) Use of Instruments in Organization

12. slide 12 EUPAN Meeting, 4th April 2013, Dublin (Preliminary Results – Please do not cite!) Question: How important are the following reform trends in your policy area? (1 = not at all; 7 = to a large extent) Relevance of Reform Trends in Policy Area

13. slide 13 EUPAN Meeting, 4th April 2013, Dublin (Preliminary Results – Please do not cite!) Question: How important is public sector downsizing in your policy area? (1 = not at all; 7 = to a large extent) Relevance of Reform Trends in Policy Area

14. slide 14 EUPAN Meeting, 4th April 2013, Dublin (Preliminary Results – Please do not cite!) Question: How important is digital/e-government in your policy area? (1 = not at all; 7 = to a large extent) Relevance of Reform Trends in Policy Area

15. slide 15 EUPAN Meeting, 4th April 2013, Dublin (Preliminary Results – Please do not cite!) Question: How important is flexibilisation of employment in your policy area? (1 = not at all; 7 = to a large extent) Relevance of Reform Trends in Policy Area

16. slide 16 EUPAN Meeting, 4th April 2013, Dublin (Preliminary Results – Please do not cite!) Question: How important is customer orientation in your policy area? (1 = not at all; 7 = to a large extent) Relevance of Reform Trends in Policy Area

17. slide 17 EUPAN Meeting, 4th April 2013, Dublin (Preliminary Results – Please do not cite!) Question: How important is citizen participation in your policy area? (1 = not at all; 7 = to a large extent) Relevance of Reform Trends in Policy Area

18. slide 18 EUPAN Meeting, 4th April 2013, Dublin (Preliminary Results – Please do not cite!) Assessment of Reforms Successfull and Enough? Question: Public sector reforms in my policy area tend to be successful vs. unsuccessful; tend to be too much vs. not enough (both scale 1-10)

19. slide 19 EUPAN Meeting, 4th April 2013, Dublin (Preliminary Results – Please do not cite!) Impact of Reforms Overall Development of Public Admin. Question: Compared with 5 years ago, how would you say things have developed when it comes to the way public administration runs in your country? (1-3 = deteriorated; 8-10 improved)

20. slide 20 EUPAN Meeting, 4th April 2013, Dublin (Preliminary Results – Please do not cite!) Impact of Reforms Performance Changes Question: Thinking of your policy area over the last five years how would you rate the way public administration has performed on the dimension cost and efficiency? (1 = deteriorated significantly; 7= improved significantly)

21. slide 21 EUPAN Meeting, 4th April 2013, Dublin (Preliminary Results – Please do not cite!) Impact of Reforms Performance Changes Question: Thinking of your policy area over the last five years how would you rate the way public administration has performed on the dimension service quality? (1 = deteriorated significantly; 7= improved significantly)

22. slide 22 EUPAN Meeting, 4th April 2013, Dublin (Preliminary Results – Please do not cite!) Impact of Reforms Performance Changes Question: Thinking of your policy area over the last five years how would you rate the way public administration has performed on the dimension policy effectiveness? (1 = deteriorated significantly; 7= improved significantly)

23. slide 23 EUPAN Meeting, 4th April 2013, Dublin (Preliminary Results – Please do not cite!) Impact of Reforms Performance Changes Question: Thinking of your policy area over the last five years how would you rate the way p.a.has performed on the dimension staff motivation and attitudes towards work? (1 = deteriorated significantly; 7= improved significantly)

24. slide 24 EUPAN Meeting, 4th April 2013, Dublin (Preliminary Results – Please do not cite!) Impact of Reforms Performance Changes Question: Thinking of your policy area over the last 5years how would you rate the way p.a. has performed on the dimension attractiveness of the public sector as an employer? (1 = deteriorated significantly; 7= improved significantly)

25. slide 25 EUPAN Meeting, 4th April 2013, Dublin (Preliminary Results – Please do not cite!) First Conclusions and Points for Discussion Success Factors with regard to own organization Strategic/business planning, target/result orientation, performance appraisal Clear targets Policy and budgetary autonomy Success Factors with regard to policy field: Administrative reform with high public involvement, top-down, consistent and with a focus on service improvement (vs. cost-cutting and savings) Content focus on citizen participation, reduction of red tape, transparency & open government Good cooperation among government bodies and with other sectors We are especially interested in – Your comments, interpretations and conclusions? – Areas of interest for further analyses? – Recommendations for a policy brief we can draw from this?

26. slide 26 EUPAN Meeting, 4th April 2013, Dublin (Preliminary Results – Please do not cite!) Further Information and Results Homepage: www.cocops.euwww.cocops.eu Working Paper Series Policy Briefs Research Results (Deliverables) Events Newsletter The research leading to these results has received funding from the European Communitys Seventh Framework Programme under grant agreement No. 266887 (Project COCOPS), Socio-economic Sciences and Humanities. Contact us: Gerhard HammerschmidSteven Van de Walle Professor for Public and Financial ManagementProfessor of Public Administration Hertie School of GovernanceErasmus University Rotterdam Friedrichstr. 180PO Box 1738, room M7-12 10117 Berlin3000 DR Rotterdam T: +49 30 259219201T: +31 10 408 2518 hammerschmid@hertie-school.orgvandewalle@fsw.eur.nl