Human Resources: We have a strong focus in fostering creative training and work for our employees through research of the best practices of the industry.
Presentation on theme: "Sustainable Solutions"— Presentation transcript:
1 Sustainable Solutions Riu Hotels and ResortsSustainable Solutions
2 Mission StatementSustainable solutions is committed to working with hotels & resorts to provide insights to ensure that the environment is preserved, culture is maintained, employee’s needs are met and sustainable development takes place.
4 Overview of IndustryThere is a lot of room for improvement in tourism sector when it comes to meeting the regulations, operations, human resources and environmental compliance.Best practices of sustainability will be implemented into the Riu Hotels: Green Globe 21, Fairmont Hotels as a model and various case studies.
5 Green Globe 21SECTION 1. Environmental and Social Sustainability PolicySECTION 2. Legislative FrameworkSECTION 3. Environmental and Social Sustainability PerformanceSECTION 4. Environmental Management SystemSECTION 5. Consultation and Communication
6 Human Resources: “We have a strong focus in fostering creative training and work for our employees through research of the best practices of the industry and adopting sustainable practices to encompass all stakeholders in our decision making process”
7 Implement training and programs that consider the local community and environment Environmental education and ecological training for staffExcursions into the local communityHiring members of the host community
8 Green Globe 21 provides framework to benchmark social performance measures and monitors performance to achieve ccertificationperformances based on sustainable social activity and social outcomes for tourism operations.communicates their goals to employees, customers and suppliers of products and services to the organization(Green Globe Limited, 2003).
9 Fairmont as model“To offer our guests the best in hospitality and service, we first need to offer our employees the best. At Fairmont Hotels & Resorts, you'll find outstanding opportunities, training, career development, recognition and rewards.”(Fairmont Hotels and Resorts, 2006).incentive programs and rewardsroom for growth and adopting several other means to contribute to increased employee morale and in turn productivity.Found that the number one reason employees stay at the Fairmont Hotels and resorts was because they were proud to be associated with them (Fairmont Hotels and Resorts, 2006).
10 Culture & Green Team Incentive Program Eco-initiativesAddresses challenges in waste and water management, energy conservation and purchasing.Used the Fairmont as a model
11 Shift to sustainability enhance the services, value, satisfaction level and financial result of the Riu Hotels and Resorts.continue to use efficient training program that already exist.maintain staff loyalty by continually working as a teamIncentive programspromotions and room for growth within the companyguest involvementincrease employee morale and productivityconsider the local community, guests and other stakeholders in helping to sustain the community and environment.
12 MarketingMarketing Process - ‘analysis, planning, implementation, and control’ of marketingAnalysing- Society becoming more environmentally friendly.New environmental practices leads to larger market share.
13 Product differentiation Partnerships: Environmental agencies (ex. Eco-club)Promotion through internet sites: Expedia and GoogleTelevision adsPromotions for environmental programs within the hotel
14 Promoting environmental programs on the website Pamphlets inside each of the roomsGreen Globe 21Eco-tax of $3
16 “Short term loss, for a long term gain” Finance“Short term loss, for a long term gain”
17 Costs low flush toilets water savers on taps/showers organic soaps/ biodegradable soapsInitial staff trainingenergy-efficient compact fluorescent bulbsHigh-efficiency air-conditioners.sub meters to aid in detection and repair of water leaks,low-pressure sprinkler systems, and trigger nozzles on water hoses.Green Globe 21 Certification
18 Benefits (cost reductions) Example: Stats from EAST (a consulting company) when they implemented some of the things were planning to doEnergy use was reduced by 12% per guest night.Reduced 1,665,000 kWh of electricityUsed 160,000 L less liquid propane gasReduced water consumption by 50,000,000 gal.Reduced carbon dioxide emissions by 2,140 tons per year.estimated annual savings of US$333,000.
19 Other areas we plan to see benefits from: reduced staff turnover (training less often)environmental benefitslocal community benefits (destination remains sustained)Consumer benefits (tourist destination remains sustained, and nice to come back to in years to come)
20 Where to get the money from? - Eco-tax (take a per cent of the eco tax and put it towards becoming Green Globe certified, water saving taps, low flush toilets, etc.)- Partnerships- Local government (this is beneficial to the destination as well, it saves their environment)
21 LawGreen Globe 21 goes beyond meeting compliance and effectively sustains their resourcesequal standards to each country based on the best practices of regulation that exist within certain countries.
22 Section 2: The Legislative Framework The organisation shall:2.1 Maintain current and document relevant environmental, public and occupational health and safety, hygiene and employment legislation, and other requirements to which the organisation is obliged to adhere.2.2 Commit to compliance with the relevant legislation and other requirements to which it is obliged to adhere.2.3 Comply with any special guide developed by Green Globe
23 Sustainable Regulations workers protection and entitlementsincentives to employees to help in regulatory movementsassessment published on website so that it is easily accessible to the public and other businesses.
24 EthicsUnderstanding and promotion of ethical values is the foundation of responsible tourismGreen Globe and EthicsImplement a new program to allow guests to further educate themselves on the cultural and practices and traditions of the area
25 Information & Communication Riu PartnerClubGreen Globe & Information, CommunicationEstablish an online partnership with environmental agenciesEx. Reef ReliefSection on website to offer customers how they can travel ‘Green’Based on section from Fairmont Hotels website
26 Time Line – Year One Goals To have 10% of the Riu hotels & resorts become Green Globe affiliatesPut recycling bins in all hotel roomsRecycling bins and compost bins in kitchenPlanning of Green TeamImplement a $3 eco-taxShampoo dispensersChange light bulbs to energy-efficient compact fluorescent bulbs
27 Year Two Goals To have 20% more become Green Globe affiliates Implement water savers on taps and showersForm partnerships with environmental agenciesHuman Resources training programsUse recycled note paper and paper towelsImplementing of Green Teams
28 Year Three Goals To use organic biodegradable chemicals Low flush toiletsReplace air conditioners for new high efficiency onesLow pressure sprinkler systemsTo have 25% more hotels & resorts become Green Globe affiliates
29 “Sustainable solutions, bringing sustainability to a hotel near you.”