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Shop Floor Manager (OSFM) and Business to Business (B2B) Tips and Fabless Semiconductor Implementation Example Jerry Edwards.

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Presentation on theme: "Shop Floor Manager (OSFM) and Business to Business (B2B) Tips and Fabless Semiconductor Implementation Example Jerry Edwards."— Presentation transcript:

1 Shop Floor Manager (OSFM) and Business to Business (B2B) Tips and Fabless Semiconductor Implementation Example Jerry Edwards

2 Definitions: Shop Floor Manager (OSFM): Lot centric and lot/serial number centric manufacturing product Stage: Product physical state and unit of measure. Semiconductor stages include: FAB, BUMP, SORT, DIE, ASSEMBLY, TEST, FGI Flow: Product stage sequence / consistent network routings in each stage Binning: Process that results in multiple output parts based on process results (usually test)

3 Definitions: …continued
Event: Action affecting a product lot that vendor must report (Receipt, Start, Move, Completion, Ship, etc.) Data element: specific data column required in an event. Events have multiple data elements. Business to Business Communications (B2B): Subcontractor manufacturing event communication and processing into Oracle applications. Rosettanet 7B1 PIP: Process information protocol for manufacturing events. Adaptor: Custom software to generate Oracle application transactions based on vendor reported events

4 Presentation Scope: OSFM Best Practices B2B Process Outline
Product structure Network routing scope OSFM Tips and tricks Mapping subcontractors into OSFM Single inventory organization for all vendors Vendor specific inventory organizations B2B Process Outline Fabless Semiconductor (B2B) Functional Specifications and Solution Design Example B2B Process Outline Details

5 OSFM Product Structure Suggestions
Define separate part numbers for each stage where lots will flow in and out of stock (subinventories) and where wafers are converted to unassembled die (physically on the wafer but counted in dies) Typical stages: FAB / BUMP / SORT / DIE/ASSEMBLED DIE / TESTED DIE / FINISHED DIE Network routing scope: Start and complete work orders at the same subcon for a single part number (stage) Move from stockroom to stockroom between subcons Keep routings simple: add operations to track lot progress, separate scrap transactions by value adding operation, separate operation yields, and to separate pay points. Define alternate paths if required

6 OSFM TIPS & TRICKS Co-Products: Use co-product %’s to enter test binning expected results to drive over-planning by ASCP. Note: user must enter primary bill via co-products form to use this feature. User cannot enter bill via bill of material form and then add co-product %’s in co-products form. WIP Lot Bonus: Starting job value is based on previous operation Start network routings with dummy IN operation and use WIP Lot Bonus at subsequent operations only. Do not use WIP Lot Bonus into the first operation as component value is excluded resulting in inaccurate job costs. Each network routing requires minimum 3 operations other than wafer-to-die conversion.

7 OSFM TIPS & TRICKS Binning Process Options:
During Work Order: Perform WIP Split and update assembly (resulting part number) for each bin. Note: Update assembly treats update as a move so do not use update assembly at queue intra-operation step of an operation with OSP resource or you will duplicate purchasing activity. Work around: Move lot out of queue intra-operation step to prevent duplicate purchasing activity. Post Work order: Complete work order, then perform Inventory lot split and Inventory lot translate for each bin to change the part numbers. OSP Receiving: Assign OSP resources so that quantity moved in will be correct OSP requisition quantity. For example: assembly charges for good quantity only. Assign OSP to operation after assembly. Automate OSP receipts based on blanket releases.

8 OSFM TIPS & TRICKS Supervisor Workbench versus Move form
Viewing many job versus playing transactions for specific jobs

9 OSFM TIPS & TRICKS Supervisor Workbench versus Move form
Move form faster for playing specific job moves.

10 OSFM TIPS & TRICKS Partial Move Behavior
Move quantity retains mother lot name (not updateable) instead of a default child lot name. This is mismatch to real world lot naming as move quantity is usually the child lot.

11 OSFM TIPS & TRICKS Lot Create Work Order default lot name
Default lot name assumes a split. If using full lot drop the suffix.

12 OSFM TIPS & TRICKS Problem with Combine move and scrap at an operation where outside processing resource is linked. OSP requisition is incorrectly the post (after) scrap quantity instead of the correct pre-scrap quantity. 12 12

13 OSFM TIPS & TRICKS Recommended Custom Reports:
Work Order Location (current operation) for all released jobs Actual yield versus estimated yield by job and part number based on user entered date range. Columns include quantity and value actual versus expected Individual lot based job rows with subtotals by part number For Automated B2B include a form to perform: Query errored events Correct event errors by changing column data Change event status to trigger event validation re-processing.

14 Suggested Enhancements
Sub-lots: Use for die parts Enables user to track good die by wafer in die bank. Each wafer is a die sub-lot. User selects sub-lots when selecting lots and lot create form accumulates quantities into the child lot. Today user cannot track good die by wafer unless treating each wafer as a separate lot (not feasible). Co-products Enable user to enter co-products and expected binning %’s for parent (resulting) parts where bills of material already exist that were NOT created via the co-products form. Lot Create: Default mother lot number into resulting lot field. Add default split lot extension if user enters a quantity less than full lot (add extension when user tabs from quantity field)

15 Suggested Enhancements
Genealogy network (source and where used) Explode with single select in the top row Control with profile option

16 Vendor mapping to OSFM Options
Single inventory organization for all vendors One Inventory organization per vendor Hybrid: Separate inventory organizations for major vendors Single inventory organization for smaller volume vendors Note: This requires a dual design for B2B automation to support both mapping designs simultaneously

17 Mapping subcontractors to OSFM
Single inventory organization for all vendors Represent vendors via subinventory names to represent vendor / product stage Setup an intransit subinventory to track lots moving between vendors + for monthly close One inventory organization to close Note: Organization Hierarchies are available in HR to automatically close all inventory organizations in a hierarchy - (negative) For Advance Supply Chain Planning Sourcing rules apply to inventory organizations so ASCP cannot recommend vendors via sourcing rules Excludes product transit time among vendors Prevents easy-to-use subcon specific resource capacity planning in network routings

18 Mapping subcontractors to OSFM
Separate inventory organizations for each vendor Subinventories represent product stage at each subcon - for product costs (more complex) Mitigate by maintaining costs in the item master organization and using copy cost to pull costs into each subcon inventory organization Supply chain cost rollup is available when sourcing chains are complete - for monthly close (multiple organizations to close). Mitigate by setting up organization hierarchies in HR so user can close a hierarchy (one transaction) + for Advanced supply chain planning Sourcing rules for vendor inventory organization Explicit transit times Facilitates subcon specific resource capacity planning

19 Mapping subcontractors to OSFM
Separate inventory organizations for each vendor + for customer required subcon specific supply chains Enter a customer specific orderable part Enter supply chain specific sub-assemblies Enable supply chain specific parts in correct subcons (only) 19 19

20 B2B Process Outline Collecting subcon event data
Staging tables database Subcon event processing Subcon B2B performance measurement Backup Processes Subcon bring-up for manual and automated reporting B2B Project suggestions

21 Fabless Semiconductor (B2B) Functional Specifications and Solution Design Example
Fabless Semiconductor Business process Scope: Subcontractor manufacturing event communication Staging Table scope, event validation, error correction, generating and sequencing lot based Oracle application transactions Oracle transaction upload via application program interfaces into Oracle purchasing, inventory, and OSFM application modules

22 Fabless Semiconductor (B2B) Functional Specifications and Solution Design Example
Business Process Overview Staging Tables Scope Manufacturing Event 7B1 Process Flow Process Flow Details B2B Event Handler Process Execute preceding events filter process Reported stage/event Allowed preceding event Lot last successful event Perform Level 2 Content Validation Oracle Transactions Logic for each Stage/Event Automated Purchase Order Receiving for Outside processing services

23 Fabless Semiconductor (B2B) Functional Specifications and Solution Design Example
Business Process Overview Subcontractor event reporting and collection as per industry standard format 7B1. Perform format (level 1) validation Report level 1 errors to subcontractors Stage level 1 pass events in a new database Track event status Perform event matrix test: Content check for valid stage and event Filter events prior to data content validation (level 2) based on predecessor event maps Place events that fail predecessor event check into pending status Queue passing events for level 2 (further content validation)

24 Fabless Semiconductor (B2B) Functional Specifications and Solution Design Example
Business Process Overview Perform data content validation (level 2) on events that pass predecessor event check For level 2 pass events: For events that pass level 2 validation: Change transaction status code to indicate PASS (VA in example) Sequence events Sort events by event_id within lot number within part number (requires securing an event id from subcontractors that is easily sorted) For each event generate appropriate Oracle transactions (map events to required Oracle transactions) Upload transactions to application program interfaces Track interface results Update event status Track event success history Maintain event error history

25 Fabless Semiconductor (B2B) Functional Specifications and Solution Design Example
Business Process Overview Provide subcontractor event quality reports B2B Management Workbench Subcon setup Error correction Reset event status to force level 2 validation Pending Event handler. Maintain Lookup tables. Logic requirements for B2B Error Handler Update event status to error Generate user friendly error explanations Provide user access to correct errors and resubmit events for level 2 validation by changing data and event status code

26 Fabless Semiconductor (B2B) Functional Specifications and Solution Design Example
Staging Tables Scope Dynamic data Subcontractor Reported events Subcontractor events as reported Subcontractor event errors Subcontractor event current data content and status Subcontractor events successfully interfaced into Oracle applications (history table) Static (Setup Data) Event Filtering matrices: For each stage (FAB, SORT, etc.) and event (RECEIPT, etc.) Allowed Preceding Events (Predecessor) by flow/stage/event Level 2 (Content) Error codes and messages Subcon site data Subcon mapping to inventory organization. Each subcon is represented as a separate inventory organization: Site DUNS # is tied to the vendor (subcon) site setup which, in turn, identifies the inventory organization.

27 Fabless Semiconductor (B2B) Functional Specifications and Solution Design Example
Staging Tables Scope: example of as reported event columns

28 Fabless Semiconductor (B2B) Functional Specifications and Solution Design Example
Staging Tables Scope…continued Flow/stage/event allowed predecessor events Last successful event by lot Events with errors (history for quality reporting) Other look up tables where look up is 100% consistent

29 Fabless Semiconductor (B2B) Functional Specifications and Solution Design Example
Manufacturing Event 7B1 Process Flow (Client example)

30 Fabless Semiconductor (B2B) Functional Spec
Application Server Integration

31 Fabless Semiconductor (B2B) Functional Spec
BPEL Transformation / Populate Staging tables

32 Fabless Semiconductor (B2B) Functional Spec
BPEL Transformation / Populate Staging tables

33 Fabless Semiconductor (B2B) Functional Specifications and Solution Design Example
Process Flow Details Subcontractor event reporting and collection as per industry standard format 7B1. Perform format (level 1) validation available from standard B2B software Expected File format File Parsing Error Zero Byte check Mandatory Fields as per 7B1 RosettaNet standards requirement (we are optional rows to meet business requirement which we will verify in level 2 content validation/check)

34 Fabless Semiconductor (B2B) Functional Specifications and Solution Design Example
Process Flow Details BPEL Transformation and population of the staging table : Transport to message queue successful Check for staging db available if it is up then insert into staging If the staging db is not up then BPEL will wait for some time and sending an Successful load to B2B tables (Pass messages) Incorrect File according per DSPG requirements Future enhancement #1: Check for daily transmission from subcon to validate communications even if subcon has no events to report. Communicate level 1(format) errors to subcontractors

35 Fabless Semiconductor (B2B) Functional Specifications and Solution Design Example
Process Flow Details Insert level 1 pass events in a new database (staging tables) Track event status: Proposed statuses NE = new Loaded into staging tables QU = Passed event matrix test: Ready for level 2 validation Passed event matrix check PE = Pending, Failed filter process due to incompatible last successful event (for the event lot) VA = Validated: ready for sequencing and submitting to Oracle application interfaces ER = Error (content) IN = Sequenced (event id within lot number for each part number) and submitted to application interfaces (API’s) FA = Failed Oracle interface SU = Successfully processed into Oracle applications ME = Manual entry , not further action required . NA = As we got from the sub contactor we nothing to do with it. None; Applicable to internal build event where we search for work order requirement from Build request file and none exists.

36 Fabless Semiconductor (B2B) Functional Specifications and Solution Design Example
B2B Event Handler Process Filter events prior to data content validation (level 2) based on predecessor event maps Setup, for each stage (FAB, SORT, ASSY, FG, PRE-ASSEMBLY) and event (RECEIVE, START, MOVE, etc.) combination generate a look up table (matrix) containing allowed predecessor stage/events for the reported stage/event combination.

37 Fabless Semiconductor (B2B) Functional Specifications and Solution Design Example
B2B Event Handler Process Filter events prior to data content validation (level 2) based on predecessor event maps Setup, for each stage (FAB, SORT, ASSY, FG, PRE-ASSEMBLY) and event (RECEIVE, START, MOVE, etc.) combination generate a look up table (matrix) containing allowed predecessor stage/events for the reported stage/event combination. Perform Level 2 data content validation Global (all events) validation logic and Event Specific validation logic

38 Fabless Semiconductor (B2B) Functional Specifications and Solution Design Example
B2B Event Handler Process For validated events generate required Oracle transactions Receipt event: Generate appropriate receipt Start event: Generate lot based job Etc. Automated Purchase Order Receiving for Outside processing (OSP) services Generate automated blanket releases for OSP via standard blanket release, sourcing rule, and sourcing assignment setups) Generate outside processing blanket release receipts as soon as the blanket release occurs

39 Fabless Semiconductor (B2B) Functional Specifications and Solution Design Example (last example slide) B2B Event Handler Process: Error Correction HTML form

40 B2B Process Outline…Best Practice
Collecting subcon event data Staging tables database Subcon event processing Subcon B2B performance measurement Backup Processes Subcon bring-up for manual and automated reporting B2B Project suggestions

41 B2B Process Outline… Collecting vendor event data…
Define stages and events within each stage by product line Define product lines: Product line scope: same stage sequence same events within each stage products with the same stage sequence and events constitute a product flow Define stage and event matrix Define valid predecessor events for each stage/event Define event data elements Oracle transaction data elements B2B data elements 41 41

42 Sample Stage and Event Matrix
B2B Process Outline… Collecting vendor event data…continued Sample Stage and Event Matrix

43 B2B Process Outline… Collecting vendor event data…continued
Define data elements for each stage and event combination

44 B2B Process Outline… Collecting vendor event data…
Stage and event example: SHIP at FAB EVENT CODE SHIP Vendor ID This field represents the Partner’s DUNS number and needs to be reported by every partner. Vendor Location ID This field represents the Location DUNS number for Vendor Site location at which the respective manufacturing stage is being processed. To Vendor ID This field represents the ship-to vendor’s Location DUNS number.

45 B2B Process Outline… Collecting vendor event data… continued
SHIP at FAB: Stage and event Example continued… Transaction ID Vendors need to report a transaction identifier that will be unique for all the events that are being reported by the vendor. This field eliminates confusion between user and vendor when errors occur with a transaction. Transaction Date and Time Vendors need to report all the transactions in GMT time and in 24 hr format. Code the value as per xml format ‘YYYYMMDDThhmmssZ’. Part Number This field represents a user part number being purchased as per PO line provided to the FAB vendor . Manufacturer Part Number: This field represents the FAB part number assigned by the Wafer Foundry that cross references to the user part number.

46 B2B Process Outline… Collecting vendor event data… continued
SHIP at FAB: Stage and event Example continued… Lot Stage Identifier This field represents physical location of the lot in the manufacturing cycle. This is a hardcoded field and needs to be reported as “FAB” all the time for all transactions being reported as shipment from the FAB vendors. Lot Type Classification This field represents the classification of the Lot and has two possible choices, Engineering Production This is needed if vendors cannot omit engineering lots from reporting. Lot Number This field represents the FAB assigned lot number to the lot that is being shipped by the FAB vendor. Each event requires a unique lot number. Do not report the same part number, lot number for multiple shipments.

47 B2B Process Outline… Collecting vendor event data…continued
SHIP at FAB: Stage and event Example continued… Lot Quantity This field represents the full lot quantity being shipped for the purchased part number PO Number This field represents the NetLogic PO number for the purchased wafer. and lot PO Line Number (optional) This field represents the NetLogic assigned PO Line number for the purchased part number and lot. Note: automation will be easier if the FAB vendor can supply the PO line number in addition to the PO number. REPEAT FOR ALL PRODUCT LINE STAGE/EVENTS

48 B2B Process Outline… Collecting vendor event data…continued
Generate vendor reporting requirements document to include: Reporting rules by stage Stage and event data elements with explicit definitions Provide spreadsheet event samples

49 B2B Process Outline… Collecting vendor event data…
Generate Network Routing Flow document Routing flow for each product line, stage, and flow Enables vendors to map their routings to OSFM network routings Multiple vendor operations may occur for each OSFM operation OSFM operations are based on tracking locations, operation yields, scrap locations, operation lead times, and manufacturing service pay points.

50 B2B Process Outline… Collecting vendor event data…
Generate vendor communications bring up document: Manual reporting Automated reporting

51 B2B Process Outline… Collecting vendor event data… Manual Reporting
Require event reporting that builds foundation for and eases transition to automated reporting Do not derive Oracle application transactions from vendor snapshots (shop floor picture or lot location report) Error prone User accepts ownership for playing the correct transaction rather than the vendor accepting responsibility to report correct event data and sequence

52 B2B Process Outline… Collecting vendor event data…
Select data collection process and event data format and language Data Collection Process Options File Transfer Protocol (FTP) or secure FTP Vendor places file on a server User retrieves the file from the server B2B Software (Web Services) TIBCO, BEA, IBM, etc. Vendor communicates specific data package B2B software authenticates, validates, and passes event to a B2B database

53 B2B Process Outline… Collecting vendor event data…
Event Data Formats and language .CSV files, comma delimited flat files matching user proscribed format and text language RosettaNet Partner Interface Process (PIP): Map event data elements to pre-defined 7B1 rows. Each PIP specification includes a business document and a detailed business process that includes interaction, data transmission, security and error-handling requirements. Language: usually XML

54 B2B Process Outline… Collecting vendor event data…
Data Formats and language Extensible Markup Language (XML) XML was designed to describe data and to focus on what data is. The Main Difference Between XML and HTML XML was designed to carry data. XML is not a replacement for HTML. XML and HTML were designed with different goals: XML was designed to describe data and to focus on what data is. HTML was designed to display data and to focus on how data looks. HTML is about displaying information, while XML is about describing information.

55 B2B Process Outline Collecting vendor event data… XML Example:
<note> <to>Tove</to> <from>Jani</from> <heading>Reminder</heading> <body>Don't forget me this weekend!</body> </note> The note has a header and a message body. It also has sender and receiver information. But still, this XML document does not DO anything. It is just pure information wrapped in XML tags. Someone must write a piece of software to send, receive or display it.

56 B2B Process Outline… Collecting vendor event data… Data Formats
RosettaNet 7B1 Simple Object Access Protocol (SOAP) 1.1 XML based protocol that consists of three parts: an envelope that defines a framework for describing what is in a message and how to process it, a set of encoding rules for expressing instances of application-defined data types, and a convention for representing remote procedure calls and responses. ebXML Business Process Specification Schema (BPSS) ebXML (Electronic Business using eXtensible Markup Language), is a modular suite of specifications that enables enterprises of any size and in any geographical location to conduct business over the Internet.

57 B2B Process Outline… Collecting vendor event data…
Generate a trading partner agreement (TPA) with each vendor. Communication process (FTP, Web Service, etc.) Event content Communication frequency (daily, per shift, etc.) Error Handling Level 1: format Level 2: content Vendor bring up and certification process

58 B2B Process Outline… 2. Vendor event database Event Processing
Level 1 Validation of vendor events File Format Data file uniqueness File Parsing (corrupt data) Successful insert to vendor data base Send response to vendor for each reported event

59 2. Vendor event database…
B2B Process Outline 2. Vendor event database… Event storage Convert vendor reported event into an input record for the vendor database. Insert vendor reported events into a common database independent of the manner in which vendors reported the event. This is often referred to as a canonical database.

60 2. Vendor event database…
B2B Process Outline… 2. Vendor event database… Event storage…continued Store events as reported but enable error correction process to change event data elements PRIOR to generating and uploading Oracle applications transactions. Generally vendors resend events for level 1 errors only Vendors resend events with new transaction ID’S for a level 2 (content) errors.

61 2. Vendor event database…
B2B Process Outline… 2. Vendor event database… Maintain event status codes (details in next section) Event archive and purge: Provide process to archive data and reduce active database size.

62 B2B Process Outline… 3. Vendor event processing
Event status: Maintain vendor reported event processing status codes per event New: Loaded into staging tables: passed level 1 validation Pending: Event is out of sequence based on Product line, stage, and event allowed predecessor events. Error: Data content (based on level 2 validation) Queue: Event ready for level 2 validation Ready for Upload to Oracle applications Error: Upload error in Oracle open interface Successful Upload: Loaded successfully through open interface into Oracle application

63 3. Vendor event processing…
B2B Process Outline… 3. Vendor event processing… Error Checking: Design Level 2 (content) validation to ensure generated Oracle applications transactions will process successfully through Oracle application open interface tables. Design level 2 error checks by product line, stage, and event. (samples follow)

64 3. Vendor event processing…
B2B Process Outline… 3. Vendor event processing… Receipt Validate correct event sequence (check last successful event and pre-defined event sequence table) Valid part#/Lot#/Quantity Correct vendor mapping ( INV ORG and vendor subinventory mapping) Report lot attributes if required at reported stage

65 3. Vendor event processing…
B2B Process Outline… 3. Vendor event processing… Split/Merge processing Validate correct event sequence (check last successful event and pre-defined event sequence table) Valid part#/Lot#/Quantity Required fields available Meets pre-defined split and merge business rules

66 3. Vendor event processing…
B2B Process Outline… 3. Vendor event processing… Start: Work order start Validate correct event sequence (check last successful event and pre-defined event sequence table) Valid part#/Lot#/Quantity Required fields available Valid bill of material and routing Valid component part#, lot, quantity, or component lots (multiple components) Report lot attributes if required at reported stage

67 3. Vendor event processing…
B2B Process Outline… 3. Vendor event processing… Map events to Oracle transactions: Adaptor will generate appropriate Oracle transactions or series of transactions for successful event. Examples follow: Receipt: Inventory receipt Split: Inventory lot or work order lot split Merge: Inventory lot or work order lot merge Start: work order start Move: work order move Complete: work order move/complete Ship: Inventory lot transfer or inter-org transfer

68 3. Vendor event processing…
B2B Process Outline… 3. Vendor event processing… Error correction process requirements Track errors in the vendor event database by maintaining error codes and explanations Link appropriate error code to vendor event records where errors are identified

69 3. Vendor event processing…
B2B Process Outline… 3. Vendor event processing… Error correction process requirements...continued Develop user form based interface to: Query errored events and enter data corrections. The goal is to correct errors rather then deleting records and having vendors resend. Each vendor input event is a unique transaction regardless of transaction data. User resets event status code so that adaptor next run will recheck this event and if successful generate Oracle transaction and upload to Oracle applications

70 3. Vendor event processing…
B2B Process Outline… 3. Vendor event processing… Event sequencing requirements: Sequence events by maintaining product line and stage allowed event sequence matrices. This is a key process. For some events multiple predecessor and successor events are possible. Generate Oracle applications transactions for events that pass level 2 validation.

71 3. Vendor event processing…
B2B Process Outline… 3. Vendor event processing… Load transactions to Oracle interfaces Identify errors in Oracle interface: Record data and remove errored records from Oracle open interfaces. Report errors so that users can correct input data or address and Oracle software based problem. Event status changes: Update event status as event is processed into Oracle applications

72 B2B Process Outline… 4. Vendor B2B performance measurement
Generate reports that measure vendor reporting results Timely reports Accuracy by stage and event and part#. Report comparing vendor system on hand balances and open work orders with Oracle application on-hand balances and open work orders.

73 B2B Process Outline… 5. Backup Processes
Vendor reporting: alternate reporting method if automated reporting is down. May be possible depending on volume Vendor event processing if automated system is down for extended period. Playing transactions directly into Oracle applications. Holding events when ERP system is down.

74 B2B Process Outline… 6. Vendor bring-up for manual and automated reporting Key Documents for vendors B2B MFG Vendor reporting requirements document Reporting rules by stage and event Event reporting details by stage and event Event sample spreadsheet User Product Routing flows Vendor communications process

75 7. B2B Project suggestions
B2B Process Outline… 7. B2B Project suggestions Vendors need to understand user part numbers, product structures, and network routings. Vendors report user part numbers and lot numbers and user operation codes (work order move events) Generate consistent reporting process across all vendors Allow time for rigorous event testing Parallel testing with real data is wise particularly if volume is high Expect high error volume at first Go live when you can correct errors within one day and.. Error correction is effective and fast Vendors respond quickly to reported errors

76 B2B Process Outline Contact Information Jerry Edwards (cell)


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