1. Knowledge Management in the Public Service Innovation in Action Knowledge Communities or Communities of Interest Slides are subject to Copyright QLD Government. Presentation is Commercial In Confidence.

3. Knowledge Communities are The Link

4. The true value of ASHEN is that is gives indicators as to how knowledge may be passed on most effectively. Artefacts. Things made by people; processes, documents, tools Skills. Abilities that can be trained and measured. Heuristics. Rules of thumb; outcome of experience, main repository of knowledge largely un-articulated. Experience. Accumulated series of heuristics, failure and success; triggers pattern in the right context. Natural Talent Copy Train Buddy Mentor / Mentee (Risk Management)

5. Understand the Knowledge Domains Developing - Planning Operating Leading & Creating Over-arching Organisational & Corporate ability And their Overlap !

7. Uncover your leading knowledge workers Name:John, Jesse,1111111, John.Jesse@transport.qld.gov.au Subject:Fairy Floss Production Details & Keywords: Floss, Fairies, Fairy, Sugar, Sweets, Christmas, X-Mas, Market, children like …, Domain:Operating; Fairy Floss Production, Maintenance, Business Intelligence. Developing-Planning; Fairy Floss QLD Initiative, Product Development Name:Reindeer, Rudolph, 333333, Reindeer.Rudolph@transport.qld.gov.au Subject:Transportation, Knowledge Management, Knowledge Communities Details & Keywords: Communities of interest, knowledge handover, tacit knowledge capture, codification of tacit knowledge, group dynamics, appreciative inquiry, knowledge management Domain:Leading&Creating; Knowledge Management, Business, Strategy, Architecture, Change Management. Developing-Planning; Operating; Business Intelligence, Customer Service Overarching; Knowledge Management, Knowledge Communities, Project Management, Leadership, Program Management. Organisational&Corporate Abililty;