2. Reviewing ICT in Your Business Hardware – computer system & peripherals Software Internet connection E-mail Security – anti-virus software, firewall etc ICT back-up system Website/e-commerce Telecommunications Health & safety/legislation

3. ICT Review Identification of Needs ICT Development Strategy Current Situation Action Plans Measures of Control

4. IT Hardware Computer system Central processing unit (CPU) Memory Hard drive CD Rom Expansion cards Modem Monitors Keyboard Mouse Speakers Other Computer Hardware Laptops Printers Scanners Digital cameras Personal Digital Assistant (PDA) External hard drives & devices Networking equipment Wireless Application Protocol (WAP) Bespoke computerised production equipment

5. Cost/budget Running costs (e.g. toner for printer) Function/purpose Upgrade/replacement Compatibility Utilisation of existing resources – monitors, keyboards Capability Operating system Supplier reputation Warranty – on site or return to vendor Maintenance/maintenance contract Network or stand alone Space and office furniture required Hardware - Some issues for consideration

6. Types of Software Word processing Spreadsheets Databases Desktop publishing Presentation & graphics Web design Accounting/book-keeping Tax returns Payroll/PAYE Computer Telephony Integration (CTI) Anti-virus, firewall, spam killer, pop up blocker E-mail/Internet browser Route finder Diary management Utilities Storage/back up Computer Aided Design (CAD) Professional bespoke software packages

7. Software & Factors to Consider Purpose Costs Updates/upgrades Compatibility Training Computer capacity Reliability Security Licences Legal liabilities

8. Benefits of Broadband Faster downloads Faster file transfer Instant e-mail Instant messaging Lower costs than ISDN Increased speed of Internet access Continuous e-mail delivery and dispatch Combined use of Internet and telephone Enhanced efficiency Improved communication Cost savings Better flexibility Increased productivity Better customer service

9. Northern Ireland Broadband 100% Flagship Initiative 100% Broadband

10. Type of Threats Internet Threats Viruses Worms Trojans Hackers Hardware Threats Power faults Redundancy Incompatibility Malicious damage Careless damage Human error Theft Static electricity

11. Implications of Threats Loss of information/files Inability to function Cost of recovery Cost of repair Loss of productive time Loss of sales/customers Impact on professionalism Passing on viruses

12. Preventative Measures Develop a protection plan Utilise software & technology Develop an Internet usage policy Develop a code of practice Implement a back-up system

13. Software Protection AVG Professionalwww.grisoft.comwww.grisoft.com Commandwww.authentium.comwww.authentium.com E-Trust EZ armor Suitewww.my-etrust.comwww.my-etrust.com F-Securewww.f-secure.comwww.f-secure.com McAfeehttp://uk.mcafee.comhttp://uk.mcafee.com MIMESweeperwww.mimesweeper.comwww.mimesweeper.com Nortonwww.symantec.comwww.symantec.com Pandawww.pandasecurity.comwww.pandasecurity.com Sophoswww.sophos.comwww.sophos.com Trend PC-Cillinwww.antivirus.comwww.antivirus.com Trend microwww.trendmicro.comwww.trendmicro.com

14. Computer Back-Up Strategy Identify what to back up Documents & files E-mail messages Office templates and dictionaries Internet Explorer favorites and/or bookmarks Decide on back-up method In built back-up utility Online storage Storage devices CD ROM/DVD Define the time frame Daily Weekly Monthly Bi monthly Organise data for back up Ascertain costs Identify who responsible

15. Internet/ E-Commerce Activity SERVICING CUSTOMERS SOURCING RESOURCES Services Raw materials Consumables Equipment Information Travel E-banking Promotion Ordering Payment Sales leads FAQ Customer care Customer support Market research E-commerce – A Two Way Street

16. Reference site – Sites which provide specific, dynamic information www.bbc.co.uk www.weather.comwww.bbc.co.ukwww.weather.com Promotional site – Simply an on-line brochure – no interactivity http://www.bunbegholidayhomes.com/ http://www.rockhillpark.biz/ http://www.davidhalluk.com/http://www.bunbegholidayhomes.com/ Transactional site – A site where we can transact business at any time www.easyjet.com Hybrid site – any combination of the above http://www.rathmullancottages.com Types of Websites

17. Telecommunication Options Landline Answering machine Mobile/voice mail Hands free kits Fax Telephone conferencing Web cams Web phones Blue tooth headsets Universal Mobile Telecommunication Systems (UMTS) Computer Telephony Integration (CTI) Video conferencing

18. Reducing Telecommunications Costs Review costs regularly Research and compare supplier prices Consider fixed line and special discount deals Challenge your supplier regularly for the best deal Minimise time spent on the telephone

19. Methods of Finding Information on the Internet Search engines Meta search engines Subject portals Newsgroups and discussion forums Mailing Lists Online hosts Web addresses

20. Searching the Internet Define the information you want to find Use advanced search options Use signs: + or – Use words: and, or, minus Use speech marks antivirus Use wildcard characters: clothing*'

21. Saving Information Found on the Internet