2Welcome to Edgewood Management Corporation Welcome to Edgewood Management Corporation. It is Edgewood’s philosophy that our people are our greatest strength. In fact it is in our company motto…Performance, People and Pride is the cornerstone of our success! So as you start, what we hope will be a long career with us, we would like to provide you with some valuable information and tools to help you be more successful in your career with us. Edgewood, as you will see in our presentation, believes heavily in promoting from within and a great many of our top executives and managers started with the company as community managers, porters, and maintenance technicians and have worked their way up through the ranks.In this training you will learn about Edgewood’sHistoryPeoplePolicies andThe Tools to help you do your job!
3Performance, People and Pride is the cornerstone of our success! MISSION STATEMENTWe are dedicated:to providing superior real estate management and financial services to property ownersto creating quality housing in a service-enriched community for our residentsto offering our employees a safe, productive and supportive environment which embraceschange and diversityto strategic growth while providing a reasonable return to the management company.Performance, People and Pride is the cornerstone of our success!
4VISION STATEMENT A company built on People, Performance and Pride People = A continuous relationship with exceptional people who share our valuesPerformance = Exceeding customer expectationsPride = Excellence in what we do and how we do it
5VALUE STATEMENTEdgewood Management Corporation’s Values are built on Integrity, Trust, Teamwork, Dependability and Competitiveness.Edgewood Management Corporation’s forthrightness, honesty and high principles are the stepping stones to our most important value – Integrity. We commit ourselves to the highest of standards and do our utmost to personify the quality of Trust among not only our clients and residents, but also our employees. We realize our strengths are a result of the Teamwork and skills of our employees, who have been a constant in this organization. As a result, we excel in Competitively meeting a large part of our society’s needs by providing the best possible housing managed in all departments by skilled and Dependable staff.
6Edgewood Management Corporation A Brief HistoryIn 1972, Eugene F. Ford, Sr., founded Edgewood Management Corporation to provide quality property management services for Owners of multi-family housing. Through a unique combination of hands-on management, sophisticated accounting/reporting systems and enhanced resident services, Edgewood has become an industry leader in residential property management.Edgewood’s Philosophy is simple. As management agent, we have the responsibility to meet the needs of both the Owners and the residents of the property. Whether for a conventional, tax-credit or federally assisted property, residents want a comfortable home at a reasonable cost - as well as a lifestyle that offers opportunity and variety. Edgewood is more than just a caretaker and has developed specialized programs and services that are designed to enhance the resident experience and support the ownership goals.Eugene F. Ford, Sr. - Founder
7Meet the Executive Management Team Edgewood Management Corporation has assembled a top notch team of executives who run the day to day activities of the corporation and the properties that we manage. This team consists of the following people:Mr. A. Scott Jones – President and Chief Executive OfficerMr. George C. Caruso – Executive Vice PresidentMs. Cindy Sanquist – Chief Financial Officer and Executive Vice PresidentMr. Jim Willis – Senior Vice PresidentMr. John Noel – Senior Vice PresidentMr. Larry Davis – Senior Vice PresidentMs. Mary Sweeney – Senior Vice President/ControllerMr. Brad Marson – Senior Vice President of Operations
8President and Chief Executive Officer Telephone: (301) 562-1723 Mr. A. Scott JonesPresident and Chief Executive OfficerTelephone: (301)Before rejoining Edgewood as President and CEO in 2008, Scott was the President and COO of Landex Management, Scott was a Senior Vice President with Edgewood Management Corporation for 15 years. During this time he was responsible for a diverse portfolio of properties and supervised many of Edgewood’s internal division. In addition, Scott was formerly an Assistant Vice President for Dreyfuss Brothers and CRICO Management Corporation overseeing a portfolio at each company including conventional and affordable properties.Scott is responsible for the overall operation of Edgewood and supervises the Executive Team comprised of Executive Vice Presidents and Senior Vice Presidents. He is a member of the Board of Trustees, which directs and administers policies for the entire company as it pertains to insurance benefits and retirement plans.
9Executive Vice President Telephone: (301) 562-1778 Mr. George C. CarusoExecutive Vice PresidentTelephone: (301)Prior to joining Edgewood, George was Executive Director of the National Affordable Housing Management Association (NAHMA) in Alexandria, VA, where he was involved in the development of legislation and policy for assisted and affordable housing on a national and regional basis.In addition, George was the Executive Vice President and Chief Operating Officer of ALCO Properties, a Memphis, TN based regional management and development firm. He wasresponsible for the overall operation of a portfolio of properties in 10 southeastern states. He was also responsible for the design and construction of new properties as well as substantial renovation. George has been involved in the development of more than 15,000 units of new construction in most major markets.As Chief Knowledge Officer, George is responsible for development of Career Development Plan for our associates, regulatory training, managing relationships with regulators, serving as our ADA and Section 504 Coordinator as well as developing policies to comply with federal, state and local law and regulations.
10Chief Financial Officer and Executive Vice President Ms. Cindy SanquistChief Financial Officer and Executive Vice PresidentTelephone: (301)Cindy was hired by Edgewood Management Corporation in 1997 to implement the strategic plans of all day-to-day operations for the Accounting and Finance Department.Cindy and her staff, consisting of CPA’s and other accounting professionals, prepare and review all the necessary fiscal reporting documentation for Edgewood managed properties. In addition tooverseeing the Accounting Department, Cindy also oversees theInformation Services Department as well as the Payroll and Benefits Administration. She is a member of the Board of Trustees, which directs and administers policies for the entire company as it pertains to insurance benefits and retirement plans.Prior to joining Edgewood, Cindy had over 15 years on financial management experience. She was the Chief Financial Officer for Financial Management Services, Inc. which provided accounting and management services to various real estate and property management companies. Prior to Financial Management Services, Cindy was the Controller for Dreyfuss Brothers, Inc., a Bethesda, MD, based management company managing as many as 35,000 residential units. Cindy was also Comptroller of CRICO Management Corporation, a Rockville, MD, based real estate management firm.
11Mr. Jim Willis Senior Vice President Telephone: (301) 562-1605 Jim joined Edgewood in November He is primarily responsible for the management and oversight of 39 multi-family rental communities totaling 6,478 units. In addition, Edgewood’s Custodial and Maintenance Specialist and Construction Management division report to him.Prior to joining Edgewood, Jim held the position of Vice Presidentof Property Management for Van Meter Companies. At Van Meter, he was responsible for operational supervision of 5 Class A properties, 3 commercial developments, and a Health and Fitness Facility. In addition, Jim was formerly a Vice President with the Lincoln Property Company and Regional Vice President for Insignia Management Group, L.P.
12Mr. John Noel Senior Vice President Telephone: (301) 562-1750 John joined Edgewood in June His current responsibilities include the management and oversight of 47 multi-family rental communities totaling 7,086 units. John is also Edgewood’s expert in rehab projects.Prior to joining Edgewood, John was a Senior Community Manager with Insignia/AIMCO Management Group. His responsibilities included the operational supervision of three scattered properties located in Montgomery County, MD.
13Mr. Larry Davis Senior Vice President Telephone: (410) 669-3867 Larry joined Edgewood in June His current responsibilities include the management and oversight of 46 multi-family rental communities totaling 5,528 units. Larry has held several positions with Edgewood which include: Community Manager, Assistant Regional Property Manager, Regional Property Manager, and Regional Vice President.Prior to joining Edgewood, Larry was employed by the Housing Authority of Baltimore City as an Assistant Manager.
14Senior Vice President of Operations and Mr. Brad MarsonSenior Vice President of Operations andChairman of Training Advisory BoardTelephone: (301)Brad joined Edgewood in April His current responsibilities include the management and oversight of 42 multi-family properties including 5,954 units. In addition, Brad is the primary liaison with RealPage who is the service provider of the on-site software systems. Brad is also Chairman of the Training Advisory Board.Prior to joining Edgewood, Brad was the principal of Real Business Solutions, LLC where he helped companies implement web-based Property Management Systems including OneSite.Before forming his own company, Brad served as the Vice President of Continental Realty Corporation where he oversaw a portfolio of 25 properties with 6,000 units. Brad’s experience also includes serving as the Regional Vice President of Operations for Home Properties, Inc. where he was responsible for the operation of 20 properties with 7,800 units.In addition to holding the above positions, Brad was the Regional Vice President of Operations for The Shelter Group and was responsible for the operations of 8,700 units. Prior to his position as Regional Vice President, he held positions as a Regional Manager, Human Resources/Payroll Manager and Staff Accountant with the Shelter Group.
15IT Department – What you need to know Mr. Mike DavisDirector of Information Services (IS)Telephone:– (301)IT Department – What you need to knowPersonnel Hours: 6:00 a.m. – 5:30p.m. Who to call first for problems:Terrence Doles – (301)Mario Pareja-Lecaros – (301)When to Call PC, network or internet is down Question about A/P Entry Scanning and use of EMC GenieWhen NOT to Call OneSite procedural issues Payroll hours or earnings questionsEMC Intranet How to login Computing tabL to R: Mike Davis, Mario Pareja-Lecaros, Terrence Doles
16EMC Intranet Access http://www.emcnet.biz To Access Intranet:Enter User Name. Typically first initial and last name.2. Enter Password.This is the last 4digits of your social security number.
17Director of Compliance Telephone: (301) 562-1624 Ms. Traci WallaceDirector of ComplianceTelephone: (301)Traci joined Edgewood Management Corporation in 1999 as a Legal Specialist/Assistant to the Vice President. Prior to joining Edgewood, Traci was a Service Coordinator with the Washington Pension Center in Bethesda, MD. She is a graduate of Towson State University.Traci, along, with her staff, reviews all affordable and initial tax credit certifications. Traci is also responsible for providing training for all associates on income certifications and re-certifications for tax credit program. In addition, she is responsible for issuing income and rent limits based upon current HUD rules and regulations, and distributes any changes regarding those rules and regulations. Traci also issues Owner’s Certificates of Compliance for Tax Credit and Bond properties.
18Compliance Department Welcome! Be on the look out for a Welcome from your Compliance Training SpecialistCompliance Intranet◊ Resources: Income Limits, HUD , Forms, Training Guides, State Agency Links, REAC Secure Server Connection Information and more!Compliance Department Technical Assistance: File Reviews, Telephone Training, One-on-One Training, Tax Credit Training and Calculation Workshops, Site Visits, Audit Preparation and Response, Annual Report Submission, Income Limit Updates, HUD and State Agency Policy Updates.L to R: Rhiandra Graye-Green, Joyce Wilson, Traci Wallace, Gloria ArmstrongCompliance Dept. Contacts:Gloria Armstrong (301)Rhiandra Graye-Green (301)Joyce Wilson (301)◊http://www.emcnet.biz/EMCHomeCOMPL.asp
19Senior Vice President/Controller Telephone: (301) 562-1762 Ms. Mary SweeneySenior Vice President/ControllerTelephone: (301)Mary has been with Edgewood since She is responsible for the overall property accounting, financial reporting and administration department. She directly oversees the entire audit process for the properties Edgewood manages, including fee negotiations, review of draft audits, and filing compliances with various regulatory agencies.Prior to joining Edgewood in 2004, Mary was an Audit Manager for Reznick Group. There she oversaw the accounting staff assigned to the audit of large out-of-state and in-state real estate clients with HUD, MSHDA, LIHTC and rural housing projects.
20Administration Department Tasks Advance and Periodic Replacement Reserve RequestsAffirmative Fair Housing Marketing PlanAnnual Adjustment Factor Rent IncreaseCommunity Manager Responsibility Checklist MonitoringCorporate NewsletterExcess Income Retaining RequestsFederal Express AccountGuernsey Office Supplies/ InvoicesTracking of REAC Inspections,Mgmt Reviews and ViolationsRent SchedulesResident Complaint LineWashington Post AccountAdministration StaffPaula Bahamonde (301)Tiffany Giordani (301) 562–1768Jennifer Malaska (301)Angela Lee (301)Receptionist (301)Paula BahamondeOffice Manager
21Accounting Department Staff Accountant Contacts:Anna ChenAnnette SmithBrian BerubeEva TeeJanice ZhangJenny XUJodi ReevesJoyce BorderNadika RanamukhaRon PucciarelliTracey BrownShannon DelawderAccounts Receivable Contacts:Debra ColemanBenita SpencerAccounting Executive Assistant Contact:Katie LambStanding: Joyce Border, Annette Smith, Nadika Ranamukha, Janice Zhang, Jenny XU, Debra Coleman, Eva Tee, Tracey Brown, Jodi Reeves, Elena Cetean, Benita Spencer, Katie Lamb. Seated: Brian Berube, Mary Sweeney, Cindy Sanquist, Ron Pucciarelli
22Staff Accountants Reconcile books to the bank statements (A/R) Re-class expenses as requested by CM/RPM/SVP/EVP (A/P)Review and finalize financial statements that go to the OwnersReport to investors, lenders, federal and state agenciesStaff:Brian BerubeJoyce BorderJodi ReevesRon PucciarelliJanice ZhangEva TeeTracey BrownShannon DelawderAnna Chen
23Accounts Receivable (A/R) StaffDebra ColemanBenita SpencerStaff Accountants also perform these tasks by propertyOur job includes:Reviewing Cash BatchesReviewing Final Account Statements (FAS) and processing refunds if applicableAssisting with month end close (AME) by advancing the date to the new accounting period
24Accounts Payable Supervisor Telephone: (301) 562-1771 Mr. Sonny MitchellAccounts Payable SupervisorTelephone: (301)Accounts Payable Contacts:Asha AbyankarChristopher ChaseGrace MarburyJamie KleinKim NguyenNitin GuptaSharon Ford-CarrawayL to R:Christopher Chase, Grace Marbury, Anna Chen, Kim Nguyen, Asha Abvanker, Sharon Ford-Carraway, Sonny Mitchell
25Accounts Payable (A/P) Reviewing batched invoices that were processed at the site level.As part of their review, they:Verify billing propertyVerify proper invoice number was entered into the systemVerify proper amount has been entered into the systemGenerating available cash reportsStaff:Sonny MitchellSharon Ford-CarrawayAsha AbyankarChris ChaseKim NguyenNitin GuptaJamie Klein
27This summary highlights important details about EMC’s Employee benefits programs. All regular, full-time employees who work a minimum of 30 hours per week are eligible to participate in the company sponsored benefits programs. The information contained herein is intended as an overview only. If you need clarification or additional information on the programs or employee eligibility requirements, please contact Human Resources Department, Maesha McNeill at (301)Effective November 1, 2010The benefit programs are subject to changes, additions, deletions and amendments at any time, without prior notice, and at the discretion of EMC management.
28GROUP HEALTH INSURANCE EMC’s Group Health Insurance program provides major medical, preventative care, hospitalization, and other services under the program’s Schedule of Benefits. Employees are eligible on the first day of the following month, after 60 days of continuous employment. EMC provides three options for medical coverage for you and your eligible dependents.Enrollment forms for new employees must be completed and submitted to Human Resources within 31 days of your hire date to be eligible for coverage. If you miss this deadline, you will not be eligible to enroll until the 2011 Open Enrollment period, which will be held in October 2011.Option A (PPO Plan) provides (In-Network) a low deductible of $100 for an individual and 90% co-insurance for both in-patient and out-patient hospital and surgical benefits. An office visit co-pay is $20.Option B (PPO Plan) provides (In-Network) a deductible of $400 for an individual and 80% co-insurance for in-patient and out-patient hospital and surgical benefits. An office visit co-pay is $25.Option C (PPO Plan) features the HRA fund ($400 for Individuals) to be used for eligible medical expenses. Participants will receive reimbursement for qualified health care services from your HRA fund, such as: medical, dental and vision deductibles, office visit co-pays, eyeglasses, contact lenses, orthodontia, prescription drugs and some over the counter drugs and medical supplies. When all the funds are exhausted, the plan participant is then responsible for the highest deductible of $1,000 (individual, in-network) before the plan’s co-insurance (80% In-Network) begins. An office visit co-pay is $25.The associated bi-weekly cost per plan: Plan A Plan B Plan CIndividual $51 $28 $17Employee + 1 $181 $165 $156Family $216 $197 $188Our insurance provider is United Healthcare, and may be reached at (866) or On their website you may search for providers, get a claim status, print a claim form or request a duplicate card.
29PRESCRIPTION DRUG COVERAGE Our Prescription Drug Plan administered by MEDCO and it offers easy access to retail pharmacies, provides mail order and on-line prescription drug services. We offer a three tier Prescription Drug Plan which enables you to choose the most clinically effective, affordable prescription drugs available. Generic Preferred Non-PreferredPharmacy $10 $25 $50Mail order 90 day supply $20 $50 $100DENTAL COVERAGEEMC’s Dental Plan encourages preventative care which is covered at 100% with no deductible. After a $25 (individual) deductible, basic restorative services are covered at 80%, major restorative services at 65% with a calendar year maximum of $2,000. Our plan also covers dependent orthodontia at 50%.Employees may visit any dentist of their choice.
30VISION COVERAGEEMC’s Vision Plan offers (In-Network) a comprehensive eye exam (once every 12 months) for a $10 co-pay. The plan also includes an eyeglass or contact lens benefit for a $25 co-pay. Our insurance provider is United Healthcare, and they can be reached at (800) or online at . On their website you can locate an in-network provider, check your benefits, and claims as well as track your eyewear orders.LIFE INSURANCEOur life insurance plan through The Hartford, is effective on the first of the month after 60 days of continuous employment and covers you at two times your annual earnings up to $500,000. In addition, the plan includes additional benefits payments in the event of an accidental death or dismemberment.SUPPLEMENTAL LIFE INSURANCEEmployees may purchase supplemental life insurance for themselves, in increments of $10,000 to a maximum of $500,000. Child/spouse supplemental life insurance is also available for an additional cost.
31SHORT TERM DISABILITYVoluntary STD is offered through The Hartford. STD insurance pays you a portion earnings if you cannot work because of a disabling illness or injury. You may purchase coverage that would pay you a benefit of 60% of your weekly earnings up to $1,000 per week.LONG TERM DISABILITY INSURANCEOur LTD insurance is offered through The Hartford at no cost to employees, who are eligible to participate on the first of the month following 60 days of employment. For a qualified disability, there is a 90 day elimination period, and the plan pays 60% of your salary up to a maximum of $10,000 per month.AFLAC- DISABILITY INCOME BENEFITIf you or a family member is hurt or sick, Aflac pay cash benefits to the policyholder to help with out-of-pocket costs, missed time from work, and a lapse in income during that time. The Aflac program helps to take care of other bills which might be harder to pay if an employee has to take time off from work. Aflac pays cash benefits directly to a policyholder above and beyond any other insurance. This goes directly to the family so that they may use the money as they see fit.
32401(k) PLANEmployees must be 21 years of age and work 1,000 hours per year to be eligible to participate in EMC’s 401(k) Plan. Employees are eligible on the first day of the following month, after 60 days of continuous employment. Employees may contribute either a percentage amount or a dollar amount, on a pre-tax basis, up to the annual IRS limits. (2010 Limits: $16,500, $5,500 catch-up).Employees may increase or decrease their contribution on a quarterly basis.Employees may stop contributing to the plan at anytime. Employees are vested in the Company contribution according to the following schedule:Period of Service Percent Vested1 year 20%2 years 40%3 years 60%4 years 80%5 years %Loans and hardship withdrawals are allowed under the plan. Contact HR to determine eligibility.
33DIRECT DEPOSITAll employees of the Company are REQUIRED to have their paycheck directly deposited into a checking or savings account.Employees who do not have a bank account may enroll in the Bank of America CashPay card system. Your paycheck will be loaded onto a debit card and you utilize the debit card to access to your funds.PAID HOLIDAYSEMC offers 10 paid holidays per year:New Year’s Day Labor DayMLK Birthday Columbus DayWashington’s Birthday Thanksgiving DayMemorial Day Day after ThanksgivingIndependence Day Christmas Day
34VACATION LEAVEEmployees will begin accumulating vacation leave immediately, but it will not be reflected on your paycheck until after your 90 day Introductory Period has been completed. You may not take vacation during your first six months of employment.Years of Service Days0-4 years 10 days5-9 years 15 daysdaysThe maximum amount of vacation hours you may carry over into the next year is 160 hours.PERSONAL/SICK LEAVEEmployees will begin accumulating personal/sick leave immediately, but it will not be reflected on your paycheck until after your 90 day Introductory Period has been completed. This leave is accumulated at 10 days per year. You may carry over a maximum of 480 sick hours annually.
35Administrative Training Specialist Telephone: (301) 562-1794 Ms. Colene WinstonAdministrative Training SpecialistTelephone: (301)Administrative Training Guide ∆Resident File Set Up ∆Vendor Set UP ЖResident File Checklist Review ∞Colene – “I’m available for in town and out of townfile audits.”∆ -Ж -∞ - (HUD / Tax Credit)(Conventional)
36Vice President of Purchasing Telephone: (301) 562-1786 Mr. Frank WinstonVice President of PurchasingTelephone: (301)Sealed Bid Instructions жAsbestos Procedures жThink Green Check List жAs Vice President of Purchasing, Frank Winston logs and tracks all sealed bids for the properties. Any proposal over $5,000 for HUD properties or $2,500 for New Jersey properties, must be in sealed bid form. Frank reads and writes specifications for various types of contractual jobs relating to apartment communities. Frank also deals with conflicts relating to contract issues between the property and the contractor. Frank will assist you in seeking and administering landscape contracts for the local properties for grounds maintenance and fertilization. Frank is the Asbestos Coordinator for all pre-1981 properties. Frank also has 30+ years experience in all phases of property management.Ж Available in Edgewood Management Corporation Policy Manual under the Maintenance Section at :
37Custodial Training Specialist Telephone: (301) 562-1737 Mr. Frank MartinCustodial Training SpecialistTelephone: (301)Custodial Checklist 2 ¤Building & Laundry Room Report ¤Cleaning Schedules/Chemical Information Sheets ¤Custodial Monthly Planner/Cleaning Reminders ¤Technical Specifications-Custodial ¤Maintenance Tips for Power Custodial Equipment ¤Pest Control Policies & Procedures ¤Cleaning Specifications for Common Areas and VacantApartments ¤Market Ready Procedures ¤Market Ready Apartment Tips ¤Painting Standards for Apartment Units ¤Landscaping Policies & Procedures ◊Landscaping Calendar/Planner ●¤ - Can be found at◊ - Can be found at Volume III, Section E, Maintenance, Landscape● Can be found at
38MAINTENANCE ENGINEER/PROPERTY/MAINTENANCE TECHNICIAN ORIENTATION CHECKLIST__________________________________PROPERTY NAMEThe following topics were reviewed with _____________________ as part of the new employee orientation process. The following checklist should be retained on file and serve as documentation that the topics were discussed and understood by the employee.Maintenance/Property Maintenance Technician Position – Job OverviewImportance of the safety and accident preventionAccident Reporting – Report all injuries immediately to your supervisorFirst Aid – First aid kits, emergency care facilitiesBulletin Board; Employee Notices; Safety Posters/OSHA PostersRest areas, break schedule, facilitiesGeneral Safety RulesReview of Company Manual – Volume III – Section F – SafetyBack Belts – Back SupportHeat StressCold StressPersonal Protective Equipment/Other EquipmentReading Utility MeterSafety Checklist – To be completed each January and July – Repairs/Corrective actiontaken immediately; copies of inspections kept on fileSafety Instructions for Training; Pruning; or Cleaning (Items 1-7, Pages F6-7) IncludeSafety RemindersRight to Know – Volume III – Section F, Pages F9-17; include Blood Spill, Section F, Page F-8Work Attire-Dress Code; Manual/Maintenance F-9 UniformLockout/Tagout – Volume III – Section F; Page F20-23Gas Leak Notification – Volume III – Section F; Page F-18 provide all staff a copy of Volume III – Maintenance – Volume III – Section F Safety“I have read, understood and agree to follow all policies and procedures as outlined in this Manual.”Employee Signature DateSupervisor Signature Date
39Total Maintenance Service Training Specialist Mr. Jamal Abdul-WaliTotal Maintenance Service Training SpecialistTelephone: (301)Review of Difference of Rent Roll and OneSiteEmergency Work OrdersImportance of Filling Out Corrective at Time of RepairsPreventative MaintenanceAssets ListResend Move In Work OrdersREAC Inspections
40Vice President – Construction & Maintenance Telephone: (301) 704-5216 Mr. Robert “Boo” NickleVice President – Construction & MaintenanceTelephone: (301)Robert has been with Edgewood Management Corporation for 32 years. He began his Edgewood career as a Porter and was promoted to Community Manager through several positions including Groundskeeper, Maintenance Technician and Maintenance Engineer. Robert is responsible for overseeing engineering and construction projects for Edgewood managed properties. He also assists in the bid preparation and solicitation process.
41Legal InformationThis is mainly for Community Managers and office workers. You are not in any way authorized to accept service of legal documents on behalf of Edgewood and/or the property owner. If someone attempts to serve you any legal document other than one that is directed directly to you personally you are to refuse service. You can tell the process server that Edgewood and the property have a Registered Agent in that jurisdiction and they should be the one to receive service. If they have questions they should contact the Secretary of State’s Office for that jurisdiction.If you are served personally with a legal document and it relates to your job. Contact George Caruso immediately and send a copy of the document to George via at
42Thank you for attending Edgewood’s New Employee Orientation Thank you for attending Edgewood’s New Employee Orientation. It is our sincerest wish that today’s presentation will help you as you begin your career with Edgewood Management Corporation.If you have any questions, please raise your hand and we will be happy to answer them. If you have questions in the future, do not be afraid to ask your Community Manager, Regional Property Manager or Executive Staff. If you can not get your question(s) answered, please contact the corporate office at (301) and we will be happy to find someone who can answer your questions.After our training session ends, a brief survey will be displayed. Please take a few minutes and complete the survey on your experience with this training session.Again, WELCOME TO EDGEWOOD!