1. Chapter 31 On the Job Designingbeautyacademy.com

2. * first job: prioritize goals * commit to personal rules - conduct - behavior * guides you through career

3. Live-the-solution.com

4. Moving from School to Work * needs of the salon and clients - ahead of your own * be on time * perform - services - functions Nmmu.ac.za

5. Cannot just take the day off - inconveniences clients ~ may not return - coworkers ~ resentful

6. Out In The Real World -determine the position that is right for you -evaluate your skills

7. Suncoastcasino.com

9. Thriving in a Service Profession * work revolves - servicing clients *majority - truly appreciate your work *show their appreciation -with their loyalty

10. Points to guide you Put other first * needs of salon and clients Be true to your word * tell the truth * do what you say you will

11. Be punctual * on time is respectful Be a problem solver * find ways to resolve Be a lifelong learner * interesting directions

12. Tonilove.com Behindthechair.com

13. Salon Teamwork * practice and perfect - people skills - team player Strive to help

14. Donnashairstudio.net Newyork.metromix.com

15. Pitch in * needs to be done Share your knowledge Remain positive

16. Become a relationship builder * working relationships Be willing to resolve conflict * work constructively -valued member

17. Be willing to be a subordinate * beginners - down in pecking order Be sincerely loyal * salon/management * staff/clients

18. The Job Description * behave appropriately * perform services * conduct business professionally

19. Job description: * document outlines - duties and responsibilities - particular position

20. Stolaf.edu

21. Fulfill: * future at salon * financial rewards

22. Outlines: * attitudes expected * opportunities that are available

23. Compensation Plans Salary (hourly rate) * best way to start out * based on minimum wage *** flat rate - $ per hours worked

24. * high points * low points * guaranteed $ -protect you in slow periods Mediabistro.com Not in 2012 edition FYI

25. *set salary *overtime -more than 40 hours

26. Commission * percentage of revenue salon takes in * offered once employee has built up a loyal clientele * direct result of amount of service $ you generate Iandrinstitue. org

27. * based on percentage - range 25 - 60 % * depends - length of time - performance levels

28. * until at least 2 years of service: - may not be able to make a living on straight commission

29. Salary Plus Commission * receive both * motivates - more services - increasing productivity

30. Tips * tipping policy * no tipping policy * usual-15% * tracked and accounted - as income tax * beneficial for loan/mortgage

31. Employee Evaluation * ask for feedback ~improves technical abilities ~customer service skills * ask senior stylist - sit in on client consultation ~ where to improve

32. * manager observe - technical skills - ways to work more quickly and efficiently * evaluate skills selling retail products

33. * benefits your learning process Freeindex.co.uk

34. Find a Role Model * someone who has the kind of success you want ~ What do they do? ~ treat clients ~ treat staff/manager ~ book appointments

35. ~ continuing education ~ formulate color ~ attitude toward work ~ handle crisis/conflict

36. ~ go for advise ~ If having a problem, listen not argue ~help from skilled, experienced co-workers helps you achieve your goals

37. Managing Your Money Requires financial understanding and planning *plan for the future

38. In corporate structure: *health and dental insurance *retirement accounts *savings accounts Others must plan on for these on their own

39. Meeting Financial Responsibilities Responsible adults: *pay back their debts Defaulting *serious consequences to your credit

40. Know what you owe *what you earn Make informed decisions about where your money goes

41. Personal Budget Create a personal budget Can be simple to extremely complex What your needs are *standard monthly expenses

42. Keep track Plan ahead (bigger expenses) Stick to a budget

43. Spend less money *increase at end of month ~invest or save Work more hours *salon is busiest *come early *stay late Increasing service prices *each year or two

44. Seek Professional Advice Seek out advice of experts Reduce credit card debt Invest/retirement plans Be an informed consumer Read bullets

45. Discover the Selling You Enormous opportunities Ticket upgrading/upselling services *recommending and selling additional services Retailing *recommending and selling products to clients for at- home care

46. Principles of Selling Feel good about providing valuable services Success in sales: *ambition *determination *good personality *sell yourself Clients must like and trust you

47. Every client-potential purchaser Recognize clients needs and preferences *foundation for success

48. Recommend only what the client really needs Adapt your approach Be self-confident Generate interest and desire

49. Never misrepresent your services or products Do not underestimate client’s intelligence Deliver sales talk *relaxed friendly manner *demonstrate use Do not oversell

50. Psychology of Selling Figure out the reasons that might motivate someone to buy *vanity *personal satisfaction *solve a problem

51. Offer honest and sincere advice Best interests of client *first consideration Ask every client *maintenance ~nails ~hands ~feet

52. Place products in client’s hands Advise-personal benefit *manageability *longer-lasting nail polish Keep retail area clean, well-lit, and appealing Inform about merits of using professional products

53. Keeping Current Clients and Expanding Your Client Base Client base: *comes back to you Birthday cards Provide consistently good service Be reliable

54. Be respectful Be positive Be professional Business card referrals Local business referrals Public speaking

55. Rebooking Appointments Get client back while still in salon Talk to him/her Ask questions Listen carefully to his/her answers

56. Talk about condition of their hair Hairstyling habits at home Benefits of regular salon maintenance

57. On Your way Getting started *steep learning curve Practice makes perfect Generous and experienced professionals *teach you tricks of the trade

58. Commit to perfecting technical and customer service skills Always be willing to learn Reap the amazing benefits