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On the Job Miladys Standard Cosmetology Cosmetology:

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Presentation on theme: "On the Job Miladys Standard Cosmetology Cosmetology:"— Presentation transcript:

1 On the Job Miladys Standard Cosmetology Cosmetology:

2 MILADYS Standard Instructor Support Slides COSMETOLOGY Someone has defined genius as intensity of purpose: the ability to do, the patience to wait… Put these together and you have genius and you have achievement Leo J. Muir

3 MILADYS Standard Instructor Support Slides COSMETOLOGY Objectives Describe the qualities that help a new employee succeed in a service profession List the habits of a good salon team player Explain the function of a job description Describe 3 different ways in which salon professionals are compensated

4 MILADYS Standard Instructor Support Slides COSMETOLOGY Create a personal budget List the principles of selling products and services in the salon List the most effective ways to build a client base Objectives

5 MILADYS Standard Instructor Support Slides COSMETOLOGY The School Environment School is a forgiving environment Mistakes can be corrected Schedules can be adapted

6 MILADYS Standard Instructor Support Slides COSMETOLOGY Points for Client Service Put others first Be true to your word Be punctual Be grateful Be a problem solver

7 MILADYS Standard Instructor Support Slides COSMETOLOGY Points for Client Service Be respectful Be a life-long learner

8 MILADYS Standard Instructor Support Slides COSMETOLOGY Salon Teamwork Strive to help Pitch in Share your knowledge Remain positive

9 MILADYS Standard Instructor Support Slides COSMETOLOGY Become a relationship builder Be willing to resolve conflicts Be willing to subordinate Be sincerely loyal Salon Teamwork

10 MILADYS Standard Instructor Support Slides COSMETOLOGY Job Description Read it carefully Make sure you understand it Ask necessary questions

11 MILADYS Standard Instructor Support Slides COSMETOLOGY Job Description Example

12 MILADYS Standard Instructor Support Slides COSMETOLOGY Compensation Methods Salary –Flat rate –Hourly rate Commission –25% to 60% Salary plus commission –Basic pay –Commissions on services and retail Tips

13 MILADYS Standard Instructor Support Slides COSMETOLOGY Employee Evaluations Employer gives formal evaluations Ask for help informally Find a role model

14 MILADYS Standard Instructor Support Slides COSMETOLOGY Financial Planning Research and plan Be aware pf debts and expenses Build a personal budget and live by it

15 MILADYS Standard Instructor Support Slides COSMETOLOGY Give Yourself a Raise Spend less Increase revenue Combination of both

16 MILADYS Standard Instructor Support Slides COSMETOLOGY Seek Professional Advice Research and interview financial planners Keep credit card debt to a minimum Learn to invest Consider retirement options Speak to bank officers

17 MILADYS Standard Instructor Support Slides COSMETOLOGY Sell, Sell, Sell Ticket upgrading Retailing

18 MILADYS Standard Instructor Support Slides COSMETOLOGY Principles of Selling Know the benefits of products Adapt to clients personality and needs Be self-confident Ask questions Dont misrepresent services or products Dont underestimate clients intelligence Be relaxed and friendly Recognize when to close the sale

19 MILADYS Standard Instructor Support Slides COSMETOLOGY Psychology of Selling Determine clients reason for purchasing –Want to look better –Want to feel better about self –Want to solve a problem

20 MILADYS Standard Instructor Support Slides COSMETOLOGY Sales Techniques Ask clients what they use now Place product in clients hands Advise clients of product benefits Keep retail areas clean, well-lit, appealing Inform clients of promotions and sales Stress merits of using professional products

21 MILADYS Standard Instructor Support Slides COSMETOLOGY Sales Techniques

22 MILADYS Standard Instructor Support Slides COSMETOLOGY Five Points of Selling Establish rapport with client Determine clients needs Recommend products/services Emphasize benefits Close sale

23 MILADYS Standard Instructor Support Slides COSMETOLOGY Building a Client Base Provide good service Be reliable Be respectful Be positive Be professional

24 MILADYS Standard Instructor Support Slides COSMETOLOGY Building a Client Base Make business card referrals Make local business referrals Do public speaking Rebook

25 MILADYS Standard Instructor Support Slides COSMETOLOGY Client Referrals

26 MILADYS Standard Instructor Support Slides COSMETOLOGY Summary and Review List 7 rules of conduct for success

27 MILADYS Standard Instructor Support Slides COSMETOLOGY Summary and Review List 6 habits of a good team player Explain how a job description is used by the salon and employee What are the 3 most common methods of salon compensation? Explain why managing your personal finances is important to your success

28 MILADYS Standard Instructor Support Slides COSMETOLOGY Name at least 6 principles of selling retail products in the salon Summary and Review

29 MILADYS Standard Instructor Support Slides COSMETOLOGY List the most important characteristics for building a client base Explain at least 3 different activities to expand your client base Summary and Review

30 MILADYS Standard Instructor Support Slides COSMETOLOGY Congratulations! Youve just completed one unit of study toward program completion!


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