1. MANAGING WHO OWES MONEY: COLLECTION IN ACTION Susan Heller, Rose Hrizuk, & Diane Trainer Lehigh Carbon Community College

2. REMINDER POSTCARD

3. PURGE POSTCARD

4. PRIOR TO START DATE Students removed from Banner Handling late registrations

5. WHAT CREATES DEBT Student Withdraws from Classes Residency Issues with School Districts Financial Aid Denials / Loss of Aid Payment Plans offered through College

6. PROCESS FOR HANDLING DEBT

7. STUDENT BILL/SCHEDULE

8. STATEMENT

9. COLLECTION PROCESS Run bills to verify balance to date Send excel spreadsheet to collection agency Code in TSAACCT as collection Write-off balance Place special hold on student account in SOAHOLD

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