1. Enhancing Mediation Skills Through Online Simulations Giuseppe Leone, Mediator

2. Virtual Mediation Lab Pilot Project Sponsored by VirtualMediationLab.com

3. VML Goal and Results

4. Show How Mediators Around the World Can Practice and Improve Their Skills Through Online Mediation Simulations VML GOAL

5. 50 Simulations with 62 Mediators From 22 Countries - From January to June 2012 VML RESULTS

6. 50 Simulations with 62 Mediators From 22 Countries - From January to June 2012 On a Scale from 1 (Waste of Time) to 10 (Very Interesting) - Final Result = 9.9 VML RESULTS

7. 50 Simulations with 62 Mediators From 22 Countries - From January to June 2012 On a Scale from 1 (Waste of Time) to 10 (Very Interesting) - Final Result = 9.9 9-Page Report and 8 Video Interviews with Mediators/Participants VML RESULTS

8. AGENDA

9. Why Skype? AGENDA

10. Why Skype? Format of VML Simulations AGENDA

11. Why Skype? Format of VML Simulations Hardware, Software & Cost to Participate/Run AGENDA

12. Why Skype? Format of VML Simulations Hardware, Software & Cost to Participate/Run 5 Benefits for Mediators AGENDA

13. Why Skype? Format of VML Simulations Hardware, Software & Cost to Participate/Run 5 Benefits for Mediators 5-Min Video Based on Real Simulation AGENDA

14. Why Skype? Format of VML Simulations Hardware, Software & Cost to Participate/Run 5 Benefits for Mediators 5-Min Video Based on Real Simulation Lessons Learned AGENDA

15. Why Skype? Format of VML Simulations Hardware, Software & Cost to Participate/Run 5 Benefits for Mediators 5-Min Video Based on Real Simulation Lessons Learned What’s Next AGENDA

16. WHY SKYPE

17. Very Popular. Skype = Video Conference WHY SKYPE?

18. Very Popular. Skype = Video Conference Main Focus on Images (Body Language) WHY SKYPE?

19. Very Popular. Skype = Video Conference Main Focus on Images (Body Language) Easy & Simple to Use WHY SKYPE?

20. Very Popular. Skype = Video Conference Main Focus on Images (Body Language) Easy & Simple to Use Available on PC/Mac, Ipad, Smart Phones... WHY SKYPE?

21. Very Popular. Skype = Video Conference Main Focus on Images (Body Language) Easy & Simple to Use Available on PC/Mac, Ipad, Smart Phones... FREE for Participants WHY SKYPE?

22. FORMAT OF VML SIMULATIONS

23. 1. 60-MIN MEDIATION SESSION Who Participates

24. 1. 60-MIN MEDIATION SESSION Who Participates What We Simulate

25. 1. 60-MIN MEDIATION SESSION Who Participates What We Simulate Purpose of the Simulation

26. 1. 60-MIN MEDIATION SESSION Who Participates What We Simulate Purpose of the Simulation Different Cases, Roles & Scripts

27. 1. 60-MIN MEDIATION SESSION Who Participates What We Simulate Purpose of the Simulation Different Cases, Roles & Scripts Joint & Private Sessions

28. 1. 60-MIN MEDIATION SESSION Who Participates What We Simulate Purpose of the Simulation Different Cases, Roles & Scripts Joint & Private Sessions 3 Assumptions

29. 2. DEBRIEFING SESSION What Happened?

30. 2. DEBRIEFING SESSION What Happened? Mediator Shares His/Her Perspective

31. 2. DEBRIEFING SESSION What Happened? Mediator Shares His/Her Perspective Parties Share Their Perspectives

32. 2. DEBRIEFING SESSION What Happened? Mediator Shares His/Her Perspective Parties Share Their Perspectives What Worked Well, Not-So-Well – and Why?

33. 2. DEBRIEFING SESSION What Happened? Mediator Shares His/Her Perspective Parties Share Their Perspectives What Worked Well, Not-So-Well – and Why? All Mediators Are Eager to Learn

34. 3. VIDEO RECORDING Learning by Watching Yourself

35. 3. VIDEO RECORDING Learning by Watching Yourself Learning by Watching Other Mediators (Different Methods, Techniques, Styles)

36. 3. VIDEO RECORDING Learning by Watching Yourself Learning by Watching Other Mediators (Different Methods, Techniques, Styles) 4. EXIT SURVEYS On a Scale from 1 to 10, How Useful... Feedback, Comments, Suggestions

37. VML Hardware, Software & Cost

38. Hardware PC/Mac, Internet, Headset Software Skype - FREE HW, SW & COST TO PARTICIPATE

39. Hardware PC/Mac, Internet, Headset Software Skype Premium ($9 per month) SW for Video Recording ($1 per month) HW, SW & COST TO RUN VML

40. Hardware PC/Mac, Internet, Headset Software Skype Premium ($9 per month) SW for Video Recording ($1 per month) Google Docs/Forms - FREE YouTube - FREE HW, SW & COST TO RUN VML

41. Hardware PC/Mac, Internet, Headset Software Skype Premium ($9 per month) SW for Video Recording ($1 per month) Google Docs/Forms - FREE YouTube - FREE FREE Tutorials on YouTube HW, SW & COST TO RUN VML

42. 5 BENEFITS FOR MEDIATORS

43. 1. Practice and Improve Your Mediation Skills 5 BENEFITS for MEDIATORS

44. 1. Practice and Improve Your Mediation Skills 2. Reflect & Learn from Own Mistakes 5 BENEFITS for MEDIATORS

45. 1. Practice and Improve Your Mediation Skills 2. Reflect & Learn from Own Mistakes 3. Observe and Learn from Other Mediators 5 BENEFITS for MEDIATORS

46. 1. Practice and Improve Your Mediation Skills 2. Reflect & Learn from Own Mistakes 3. Observe and Learn from Other Mediators 4. Test New Techniques in Safe Environment 5 BENEFITS for MEDIATORS

47. 1. Practice and Improve Your Mediation Skills 2. Reflect & Learn from Own Mistakes 3. Observe and Learn from Other Mediators 4. Test New Techniques in Safe Environment 5. Discover How Online Mediation Works and How to Integrate Online and Face-to-Face Mediation 5 BENEFITS for MEDIATORS

48. 5-Min VIDEO Based on Actual Simulation

50. LESSONS LEARNED MEDIATING WITH SKYPE

51. After 5-10 Minutes... LESSONS LEARNED

52. After 5-10 Minutes... Main Focus on Images (Body Language) LESSONS LEARNED

53. After 5-10 Minutes... Main Focus on Images (Body Language) Easy to Set Up & Switch Between Joint and Private Sessions LESSONS LEARNED

54. After 5-10 Minutes... Main Focus on Images (Body Language) Easy to Set Up & Switch Between Joint and Private Sessions It Does Not Matter Where Parties Live (Which Factors Determine the Quality of a Video Conference) LESSONS LEARNED

55. Parties Sense of Safety, Ease, Comfort LESSONS LEARNED

56. Parties Sense of Safety, Ease, Comfort Mediators Learn to Ask Fewer and Shorter Questions (Making Each Word Count) LESSONS LEARNED

57. WHAT'S NEXT

58. 1. MEDIATORS Can Participate in Virtual Mediation Lab Simulations – FREE to Try More Roles (Comediator, Attorney, Union Rep) WHAT'S NEXT

59. 2. COMMUNITY MEDIATION CENTERS Manage/Schedule How Their Mediators Will Participate in VML Simulations WHAT'S NEXT

60. 2. COMMUNITY MEDIATION CENTERS Manage/Schedule How Their Mediators Will Participate in VML Simulations Learn How to Set Up, Manage & Run on Their Own a Program Like VML (On Site Training Is Available) WHAT'S NEXT

61. Enhancing Mediation Skills Through Online Simulations Giuseppe Leone, Mediator VirtualMediationLab.com virtualmediationlab@gmail.com