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2. 2 Three LGO/SDM Research Projects LGO Utilization SDM Virtualness Globally Dispersed Teams/ Virtual Collaboration

3. 3 True Change Pull vs. Push Change Outsiders on the Inside The people who find opportunities that pull in new ideas Creating a Critical Mass of Outsiders on the Inside Creating a support infrastructure to develop, nurture and help outsiders on the inside get to the right place at the right time to identify opportunities to pull in change * J. Klein, True Change: How Outsiders on the Inside Get Things Done In Organizations, Jossey-Bass, 2004

4. 4 Operations Concepts Revisited Pull Push * J. Klein, True Change: How Outsiders on the Inside Get Things Done In Organizations, Jossey-Bass, 2004

5. 5 micro challenges macro challenges Opportunities to Pull in New Ideas Competitive/Political Environment Organizational Strategies Working Level Practices * J. Klein, True Change: How Outsiders on the Inside Get Things Done In Organizations, Jossey-Bass, 2004 Finding the “Right” Challenges to Pull in New Ideas

6. 6 Outsiders on the Inside Wear Two Hats Outsiders Not blinded by internal cultural assumptions See mismatches between current approaches and root causes of problems Insiders Understand cultural interdependencies Have organizational credibility Can leverage existing culture * J. Klein, True Change: How Outsiders on the Inside Get Things Done In Organizations, Jossey-Bass, 2004

7. 7 Outsider-Insider Role See a problem or challenge where internal assumptions are getting in the way of overcoming that challenge See how outsider views can help overcome that challenge Leverage the culture to get others to accept alternative assumptions and approaches to solve their challenges * J. Klein, True Change: How Outsiders on the Inside Get Things Done In Organizations, Jossey-Bass, 2004

8. 8 Finding the Gaps Current View of Challenge Root Cause of Challenge Gap Current Practices Challenge Persists/ Masked * J. Klein, True Change: How Outsiders on the Inside Make Things Happen In Organizations, Jossey-Bass, 2004 Alternative Set of Practices Challenge Resolved Typical Approach

9. 9 Leveraging the Culture Basis for legitimacy: Basis for relationships: Basis for support: TechnocraticExperience Based Lateral Hierarchical MeritAuthorization * J. Klein, True Change: How Outsiders on the Inside Get Things Done In Organizations, Jossey-Bass, 2004

10. 10 Building a Critical Mass of Outsider-Insiders Outsiders Recruit/ Hire Learn Culture Build Credibility Insiders Exposure to Outsider Perspectives Learn to Wear Two Hats Being in a position to identify opportunities to pull in change Maintaining Outsider-Insider Perspectives * J. Klein, True Change: How Outsiders on the Inside Get Things Done In Organizations, Jossey-Bass, 2004

11. 11 Thank You!!!!