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Managing Conflict and Stress Chapter 17. What is Conflict? Conflictstruggle between people with opposing needs, wishes, or demands MythTruth Conflicts.

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Presentation on theme: "Managing Conflict and Stress Chapter 17. What is Conflict? Conflictstruggle between people with opposing needs, wishes, or demands MythTruth Conflicts."— Presentation transcript:

1 Managing Conflict and Stress Chapter 17

2 What is Conflict? Conflictstruggle between people with opposing needs, wishes, or demands MythTruth Conflicts is dysfunctional Conflict is a normal part of life All conflicts can be resolved Most conflicts can at least be managed Conflicts will go away if ignored Conflict can motivate change Conflicts result in a winner and a loser Conflict can strengthen relationships

3 Positive Effects of Conflict Energizes people Opens up channels of communication that may not already exist Parties involved can learn from the experience

4 Negative Effects of Conflict Anger/Resentment can make it difficult for a working relationship to continue Unresolved conflicts can lead to misconceptions about parties involved Ongoing conflict makes it difficult to focus on jobs

5 Types of Business Conflict Interpersonal Conflict –Between individuals that perceive or value a situation differently Intergroup Conflict –Between groups/teams/departments within an organization Organizational Conflict –Between employees and the organization itself

6 Managing Conflict Create positive atmosphere –Parties involved can meet in a quiet, neutral setting Keep an open mind –Dont take one side or the other unless absolutely necessary –Be nonjudgmental It may not be important to you, but it is to others Encourage employees to work together to resolve conflicts before they escalate

7 Stress in the Workplace Stress –Any physical, chemical, or emotional factor causing bodily harm or mental tension –Workplace stress could be the #1 health problem in the U.S. (former pres. of American Institute of Stress)

8 Effects of Stress Positive Effects –Some enjoy high pressure situations Get bored without some stress/pressure –Can be motivating in the right dose –Can lead to greater productivity Negative Effects –Emotional –Physical –Burnout….lose interest in job

9 Sources of Workplace Stress Job mismatch Conflicting expectations Role ambiguity Role overload Poor working conditions Unsatisfying work relationships Alienation

10 Managing Stress Employer assistance with employee personal problems is increasing Identifying stress early can save a great deal of both money and anxiety EAPEmployee Assistance Program –Puts employees in touch with professionals Social worker, psychologist, counselor, etc All confidential Wellness Programs –Company sponsored programs to prevent illness and enhance employee well being Educational programs Medical exams Workout facilities

11 Stress Management Approach problems with a positive outlook Communicate when problems begin Reward yourself for even small accomplishments Take time for yourself –Enjoy the ride, not just the destination!


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