1. 1 Drop Submitted by Supplier Customer Supplier Distribution Company Supplier sends Drop Request to Distribution Company (??) Distribution Company receives Drop Request from Supplier Distribution Company sends Drop Rejection to Supplier (??) (??) (??) No Supplier receives Drop Rejection Yes Account identity confirmed (??) No Yes Contains the required elements (?? and ??) Customer currently being served by this Supplier (??) No Yes 1 2 Distribution Company sends Drop Confirmation to Supplier Supplier receives Drop Confirmation Document 06-8I

2. 2 Drop Submitted by Supplier Customer Distribution Company Customer receives drop confirmation letter(s) Distribution Company sends Drop confirmation letter to Customer (??) Distribution Company required to send Drop confirmation letter to Customer (??) No further action required No Yes Customer wants to Rescind Drop No further action required No Customer permitted to Rescind Drop (??) No further action required Yes No Revised 8/212006 3 Yes Supplier required to send Drop confirmation letter to Customer (??) No further action required Supplier sends Drop confirmation letter to Customer (??) No Yes 1 2 Document 06-8I

3. 3 Drop Submitted by Supplier Customer Supplier Distribution Company Supplier sends Reinstatement to Distribution Company 3 Customer contacts Supplier or Distribution Company to rescind Drop Document 06-8I Supplier Customer notifies the Supplier to rescind Drop (??) Customer notifies the Distribution Company to Rescind Drop and continue with Supplier (??) Supplier receives Reinstatement Confirmation Supplier receives Reinstatement Rejection 4 Distribution Company receives Reinstatement Request Distribution Company send Reinstatement Rejection to the Supplier Account confirmed (??) No Yes Distribution Company processes Reinstatement Request and sends Reinstatement Confirmation

4. 4 Drop Submitted by Supplier Customer Supplier Distribution Company processes the Customers Drop Rescission (??) 4 Distribution Company sends Reinstatement Request to Supplier (??) Supplier receives Reinstatement Request Account confirmed (??) Supplier sends Reinstatement Rejection to Distribution Company No Distribution Company receives Reinstatement Rejection Yes Document 06-8I Distribution Company receives Drop Confirmation Supplier required to sends Drop Confirmation to Distribution Company Supplier sends Drop Confirmation to Distribution Company Yes No further action required No

5. 5 Drop Submitted by Distribution Company Customer Supplier Distribution Company sends Drop Request to Supplier Supplier receives Drop Request 2 Supplier sends Drop Rejection to Distribution Company (??) (??) (??) No Account identity confirmed (??) No Yes Contains the required elements (?? and ??) Distribution Company receives Drop Rejection Yes Document 06-8I Distribution Company receives Drop Confirmation 1 Supplier required to sends Drop Confirmation to Distribution Company Supplier sends Drop Confirmation to Distribution Company No Yes

6. 6 Drop Submitted by Distribution Company Customer Distribution Company Customer receives drop confirmation letter(s) Distribution Company sends drop confirmation letter to Customer (??) Distribution Company required to send Drop confirmation letter to Customer (??) No further action required No Yes Customer wants to Rescind Drop No further action required No Customer permitted to Rescind Drop (??) No further action required Yes No Revised 8/212006 3 Yes Supplier required to send drop confirmation letter to Customer (??) No further action required Supplier sends drop confirmation letter to Customer (??) No Yes 1 2 Document 06-8I

7. 7 Drop Submitted by Distribution Company Customer Supplier Distribution Company Supplier sends Reinstatement to Distribution Company 3 Customer contacts Supplier or Distribution Company to rescind Drop Document 06-8I Supplier Customer notifies the Supplier to rescind Drop (??) Customer notifies the Distribution Company to Rescind Drop and continue with Supplier (??) Supplier receives Reinstatement Confirmation Supplier receives Reinstatement Rejection 4 Distribution Company receives Reinstatement Request Distribution Company send Reinstatement Rejection to the Supplier Account confirmed (??) No Yes Distribution Company processes Reinstatement Request and sends Reinstatement Confirmation

8. 8 Drop Submitted by Distribution Company Customer Supplier Distribution Company processes the Customers Drop Rescission (??) 4 Distribution Company sends Reinstatement Request to Supplier (??) Supplier receives Reinstatement Request Account confirmed (??) Supplier sends Reinstatement Rejection to Distribution Company No Distribution Company receives Reinstatement Rejection Yes Document 06-8I Distribution Company receives Drop Confirmation Supplier required to sends Drop Confirmation to Distribution Company Supplier sends Drop Confirmation to Distribution Company Yes No further action required No