1. 1 RXQ. 10.4.2 Customer Drop Submitted by Supplier Process Flow Diagram Customer Supplier Distribution Company Supplier sends Drop Request to Distribution Company (??) Distribution Company receives Drop Request from Supplier Supplier receives Drop Rejection Yes Account identity confirmed (??) No Yes Contains the required elements (?? and ??) Customer currently being served by this Supplier (??) No Yes 1 Distribution Company sends Drop Rejection to Supplier (??) (??) (??) No Pending Enrollment for this Supplier (??) No Supplier permitted to send Drop Request for a Pending Enrollment (??) Yes No Document 06-4J

2. 2 RXQ. 10.4.2 Customer Drop Submitted by Supplier Process Flow Diagram Customer Supplier Distribution Company 1 sends Drop Confirmation to Supplier Supplier receives Drop Confirmation Document 06-4J Supplier required to send Drop confirmation letter to Customer (??) No further action required Supplier sends Drop confirmation letter to Customer (??) No Yes No further action required Distribution Company sends Drop confirmation letter to Customer (??) Distribution Company required to send Drop confirmation letter to Customer (??) No Yes Customer permitted to rescind Drop (??) No further action required No Customer receives drop confirmation letter(s) 2 Yes

3. 3 RXQ. 10.4.2 Customer Drop Submitted by Supplier Process Flow Diagram Customer Supplier Distribution Company Document 06-4J Customer wants to rescind Drop No further action required No Yes Supplier sends Reinstatement Request to Distribution Company Supplier receives Reinstatement Confirmation Supplier receives Reinstatement Rejection Distribution Company receives Reinstatement Request Distribution Company sends Reinstatement Rejection to the Supplier Account identity confirmed (??) No Yes Distribution Company processes Reinstatement Request and sends Reinstatement Confirmation to the Supplier Customer contacts Supplier or Distribution Company to rescind Pending Drop Supplier Customer notifies the Supplier to rescind Pending Drop (??) Customer notifies the Distribution Company to rescind Pending Drop and maintain the relationship with this Supplier (??) Distribution Company 23

4. 4 RXQ. 10.4.2 Customer Drop Submitted by Supplier Process Flow Diagram Customer Supplier Distribution Company processes the Customers Rescission request (??) Distribution Company sends Reinstatement Request to Supplier (??) Supplier receives Reinstatement Request Account identity confirmed (??) Supplier sends Reinstatement Rejection to Distribution Company No Distribution Company receives Reinstatement Rejection Yes Distribution Company receives Reinstatement Confirmation Supplier required to sends Reinstatement Confirmation to Distribution Company Supplier sends Reinstatement Confirmation to Distribution Company Yes No further action required No Document 06-4J 3