1. Document #06-4G Enrollment Process (via Uniform Electronic Transaction) Customer Supplier Distribution Company Customer authorizes Enrollment 8.3.2.1 Supplier sends Enrollment Request to Distribution Company 8.3.2.2 Distribution Company receives Enrollment Request from Supplier 8.3.2.2 Page 2 Distribution Company sends Enrollment Rejection to Supplier No Supplier receives Enrollment Rejection Customer enrolled with another Supplier Distribution Company processes the Enrollment Request Yes Distribution Company sends Drop Request to Supplier 1 Supplier 1 receives Drop Request 1 Customer identity confirmed 8.3.2.3 No Yes Enrollment Request contains the required elements 8.3.2.4 Pending Enrollment First In enrollment process Yes No Yes Supplier 1 sends Drop Confirmation to the Distribution Company Distribution Company receives Drop Confirmation

2. Document #06-4G Page 4 Enrollment Process (via Uniform Electronic Transaction) Customer Supplier Distribution Company New Supplier receives Enrollment Confirmation Page 1 Distribution Company sends Enrollment Confirmation to new Supplier Distribution Company sends enrollment confirmation letter to the customer Page 3 Customer notifies the Distribution Company to rescind enrollment and return to Distribution Company service Customer receives enrollment confirmation letter Customer wants to rescind enrollment Yes No further action required Customer was enrolled with another Supplier No Yes 2 No Customer permitted to rescind Enrollment Request No further action required No Yes Distribution Company permitted to send letter No further action required No Yes

3. Document #06-4G Enrollment Process (via Uniform Electronic Transaction) Customer Supplier Distribution Company sends Drop Request to supplier Supplier receives Drop Request Supplier processes Drop Request and sends Drop Confirmation Distribution Company receives Drop Confirmation Page 2 Distribution Company processes the customers rescission 3

4. Document #06-4G Enrollment Process (via Uniform Electronic Transaction) Customer Supplier Distribution Company Page 2 Distribution Company processes the customers rescission Customer notifies the Distribution Company to rescind the Enrollment Request Distribution Company sends Drop Request to Supplier 2 Distribution Company sends Reinstatement Request to Supplier 1 Supplier 2 receives Drop Request Supplier 2 processes Drop Request and sends Drop Confirmation Distribution Company receives Drop Confirmation Supplier 1 receives Reinstatement Request Supplier 1 processes Reinstatement Request and sends Reinstatement Confirmation Distribution Company receives Reinstatement Confirmation 4