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RXQ.9.4.1 Process Flow for Typical Customer Billing and Payment Receives bill 9.3.2.1 Sends receipt acknowledgement Details forwarded by financial institution?

Published byMelanie Monroe Modified over 10 years ago

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Presentation on theme: "RXQ.9.4.1 Process Flow for Typical Customer Billing and Payment Receives bill 9.3.2.1 Sends receipt acknowledgement Details forwarded by financial institution?"— Presentation transcript:

1 RXQ.9.4.1 Process Flow for Typical Customer Billing and Payment Receives bill 9.3.2.1 Sends receipt acknowledgement Details forwarded by financial institution? Receives account specific payment details 9.3.4.2 Receives receipt acknowledgement Creates and sends bill to the Customer 9.3.2.1 No Customer Customer Financial Institution Billing Party Financial Institution Billing Party Yes 9.3.4.2 Forwards account specific payment details to financial institution Receives account specific payment details Forwards account specific payment details to Billing Party financial institution Receives account specific payment details Forwards account specific payment details to Billing Party Receives account specific payment details 9.3.4.2 Sends receipt acknowledgement Receives receipt acknowledgement Sends authorization to pay bill to financial institution 9.3.4.1 Receives Customer authorization to pay bill Sends bill payment to Billing Party financial institution Receives bill payment Deposits funds in Billing Party financial institution account Sends deposit information to Billing Party Receives deposit information from financial institution

2 RXQ.9.4.2 Process Flow for the Customers Rejection of a Bill Receives bill 9.3.2.1 Continue with processing in accordance with 9.4.1 Invalid information? 9.3.1.5 Sends Billing Party a notice that bill is rejected 9.3.1.5 Investigates the cause of the rejection Receives notice that the Customer has rejected the bill 9.3.1.5 Creates and sends bill to the Customer 9.3.2.1 Yes Customer Customer Financial Institution Billing Party Financial Institution Billing Party No Sends receipt acknowledgement Receives receipt acknowledgement Sends receipt acknowledgement Receives receipt acknowledgement

3 RXQ.9.4.3 Process Flow for the Billing Partys Rejection of a Payment Receives notice that Billing Party rejected account specific payment detail 9.3.1.5 Sends Customer a notice that account specific payment detail is rejected 9.3.1.5 Continue with processing in accordance with 9.4.1 Receives account specific payment detail 9.3.4.2 Customer Customer Financial Institution Billing Party Financial Institution Billing Party Investigates the cause of the rejection Invalid information? 9.3.1.5 No Yes Sends receipt acknowledgement Receives receipt acknowledgement Sends receipt acknowledgement Receives receipt acknowledgement

4 RXQ.9.4.4 Process Flow for Bill Cancellation and Rebilling Receives bill 9.3.2.1 Receives cancellation notification 9.3.2.4 Sends notification of cancellation 9.3.2.4 Creates and sends bill to the Customer 9.3.2.1 Customer Customer Financial Institution Billing Party Financial Institution Billing Party Sends receipt acknowledgement Invalid information? 9.3.1.5 No Yes Receives re-calculated bill 9.3.2.4 Receives receipt acknowledgement End Sends Receipt acknowledgement Is rebilling needed? 9.3.2.4 No End Re-calculates and sends bill to the Customer 9.3.2.4 Yes Continue with processing in accordance with 9.4.1 Receives receipt acknowledgement

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