1. Dual Billing Process Flows
Document # 09-7C
Customer pays
supplier
for energy
Charges
( )
Customer pays Distribution Company for distribution charges
( )
Customer receives
bill for energy
charges
Customer receives bill for distribution charges
Customer
Supplier
prepares and
renders bill
for energy
( )
Supplier
Supplier receives
and processes
Customer payment
Distribution
Company receives
and processes
Customer payment
Distribution
Company prepares
and renders bill
for distribution
( )
Distribution
Company
Reading
Meter
Entity
Meter reading
entity sends
usage

2. Dual Billing Process Flows
Meter Usage Cancellation and Restatement Process
Document # 09-7C
Customer receives
adjusted Distribution
Company charges
Customer receives
adjusted Supplier
charges
Customer
Supplier
initiates
Re-bill process
Supplier
Distribution Company initiates re-bill process
Distribution
Company
Reading
Meter
Entity
Meter reading entity determines initial usage was
Incorrect, sends cancel usage notice and restated usage

3. Consolidated Billing Bill Ready - Process Flows
Document # 09-7C
Customer receives
bill
Customer
Billing Party
prepares & renders
bill with all available
charges
Billing Party
receives usage
data
Billing Party
calculates its
charges
Delay
caused by Billing
party?
Yes No
Billing Party
performs cancel
and rebill (unless
other action
specified in BSA)
( )
Process NBP
transactions
Billing Party
File
properly
formatted?
Yes
Yes
Transactions
O.K.?
NBP changes
in time for
bill?
Yes No
Hold for next bill?
As specified in BSA
( ) No No
Yes No
Billing Party
receives Non-
charges
Sends rejection
notification
( )
Send
acknowledge-ment
( )
Send rejection
notification
( )
Hold
transaction for
next bill
Send rejection
notification
Meter reading entity
sends usage
Rejection
received
Reject
received
Acknowledgement
received
NBP resends
for next bill
Non-Billing Party
calculates its
charges and
sends them to
Billing Party
Non-Billing
Party receives
usage data
Time to
fix &
re-submit?
Non-Billing Party
Time to
fix &
Re-submit?
Yes No No
Hold
transaction(s) for next bill
Yes

4. Consolidated Billing Bill Ready – Process Flow
Document # 09-7C
Meter Usage Cancellation and Rebilling Process
Customer receives
Customer
bill
Billing Party
receives
restated
usage data
Billing Party
prepares & renders
bill will all available
charges
Billing Party
calculates its
charges
Delay
Caused by Billing
Party?
Yes
Transactions
held from prior
periods No
Billing Party
performs cancel
and rebill (unless
other action
specified in BSA)
( )
Process NBP
transactions
NBP
file O.K. for processing?
Yes
Billing Party
Yes
Transaction
O.K.?
Yes
NBP charges
in time
for Bill? No
Yes
Hold for next bill?
As specified in BSA
( ) No No No
Yes
Billing Party receives Non-Billing Party charges
Send rejection
notification
( )
Send acknowledgement ( )
Send rejection
notification
( )
Meter Reading entity
determines initial usage
was incorrect; sends
cancel usage notice
and corrected -
Hold
transaction for
next bill
Send rejection
notification
Receive
rejection
Receive
acknow-ledgement
Receive
rejection -
NBP resends
for next bill
Non-Billing Party
Non-Billing Party
calculates its
charges and
sends them to
Billing Party
Non-Billing
Party receives
restated
usage data
Time to
fix &
re-submit?
Time to
fix &
re-submit? -
Yes No -
Hold
transaction(s) for
next bill No
Transactions
held from prior
periods
Yes

5. Consolidated Billing Rate Ready – Process Flow
Document # 09-7C
Customer
Customer receives
Consolidated Bill
Billing Party
Billing Party
calculates
prepares and
Billing Party
renders
charges
Consolidated Bill
Input
Billing Party
Rate Codes
and prices in
Billing Party
Billing Party
billing system
receives
Billing Party
calculates
sends notice of
( &
usage data
Non -
Billing Party
Non -
Billing )
charges using
Party charges
effective Rate Codes
( )
Non-Billing Party
Provides
Rate Codes
Non -
Billing
and prices
Party receives
( & )
billing data
Meter reading
Mtr. Reading
Entity
entity
sends usage

6. Consolidated Billing Rate Ready – Process Flow
Meter Usage Cancellation and Re -
bill Process
Document # 09-7C
Customer receives
Customer
adjusted Consolidated Bill
Billing Party
Billing Party re -
bills the re -
calculates
Customer using
Billing Party
restated usage
charges
( )
Billing Party
Billing Party
receives restated
Billing Party
usage data
sends notice of
Billing Party
credit/debit or re -
calculates
net amount to
Non -
Billing Party
Non -
Billing Part
charges
( )
Non -
Billing Party
Billing Party
receives notice and re -
states customer
Accounts Receivable
( ) -
Non
Entity
Restated
Cancelled
usage
usage
Meter reading entity determines initial usage was
incorrect; sends cancel usage notice and restated usage
Rdg .
Mtr

7. Single Retail Supplier Billing – Process Flow
Document # 09-7C
Customer Receives Bill
Customer
(Energy& Distribution
charges)
Does monthly
Accept ?
usage match
Supplier
Receives
invoice?
Receives
(Y)
Distribution
(Y)
Calculate Supplier
charges (including Dist.
Usage
(N)
Invoice
(N)
Co related charges),
Send Usage
produces and sends
Send Usage
Rejection
Customer bill
Rejection
Notice
Notice
(Y)
Receive/Send
Receives
Registration
(N)
Usage Rejection
Agent
Usage
Accept ?
Notice
Receive
Meter Reading
Rejection Notice
Reading Entity
Meter
Entity Send/
Resend Usage
Info.
Correct Usage
Send/Resend
Invoice
Distribution
Co *
Calculate Dist.
Receives
charges and/or
Usage
adjustments
Receive
rejection notice
Dashed line denotes process if model includes
a Central Registration Agent who also
performs market settlement

8. Consolidated Billing - Payment Processing Assumption of Receivables
Process Flow
Document # 09-7C
Customer
disputes
NBP bill
Customer
Customer
receives
bill
Yes No
Has BP made
payment
to the NBP
Billing Party will
Billing Party
withhold payment
receives notification
for disputed NBP No
of Customer dispute
charges
(2.7.1)
( )
Billing Party
Yes
Billing Party
Billing Party
Billing Party
Billing Party
renders bill
sends remittance
remits funds
reverses payment
Proceed with
notification to the
to the Non -
Billing
made for disputed NBP
Customer dispute
Non -
Billing Party
Party ’
s financial
charges
process as specified
( )
( )
( )
institution ( )
Non-Billing Party
Non -
Billing Party
receives payment
Non -
Billing Party
receives notification

9. Payment Process Pay As You Get Paid Process Flows
Consolidated Billing –
Payment Process Pay As You Get Paid
Process Flows
Document # 09-7C
Customer
makes
payment
Customer
Billing Party
receives payment
( )
Payment
adjusted
( )
Payment posted
in accordance with
payment posting
order ( )
Billing Party
Billing Party
sends remittance
remits funds
Billing Party
notification to the
to the Non -
Billing
Billing Party
Non -
Billing Party
Party ’
s financial
Billing Party
settles the
( )
institution ( )
sends remittance
financial obligation
notification to the
with the
Non -
Billing Party
NBP ’ s
financial
( )
institution
( )
Non-Billing Party
Non -
Billing Party
Non -
Billing Party
Non -
Billing Party
Non -
Billing Party
receives notification
receives payment
receives notification
receives financial
settlement

10. Single Retail Supplier Billing –
Remittance from Supplier and Payment from Bank
Document # 09-7C
Customer
Send
payment
Supplier
Send Remittance
authorization
Detail
Registration
Central
Agent
Receives
Receive
Funds
Distribution
Co *
Remittance Detail
Deposited
Information
Receives
Payment
Sends
Payment
Supplier
Bank
Authorization
Authorization
only
Receives
Distribution
Co Bank
Payment
Deposits funds
Authorization