1. LEADERSHIP FORMUM OVERVIEW October 31, 2013

2. Utility Financial Management (November 12, 2013 at Kearns Improvement District Office) The Budget Process What is the right process for your entity? O&M vs. Capital projects? Capital Improvement Financing Asset Management Rate Making Billing and Collections

3. Utility Management & Leadership (January, 2014, CUWCD office) Management vs. Leadership What is the difference and what are your needs? Human Resource Management Generational issues Traditionals, Baby Boomers, GenXers, & Millenials Team Building Knowledge Management & Retention

4. Legal & Regulatory Affairs (Product Quality, Community Sustainability and Stakeholder Understanding) February 7, 2014, State Capital Contract Management Negotiation & Conflict Resolution Current & Proposed State & Federal Regulations You will get to see the State’s Legislature at work

5. Customer Service/Information Systems (Customer Satisfaction, Operational Optimization, Resource Adequacy) March, 2014, Treatment Plant Tour Creating a Customer Service Culture E-Customer Service (Internet) A Value Model for the Public Sector Dealing With an Angry Public Information Systems and Services System & Technology Security SCADA, Instrumentation and Control Asset and Maintenance Management systems Mobile & Remote Applications

6. Public Relations and Public Affairs (Community Sustainability, Stakeholder Understanding and Support) May 8, 2014, Water Week Event Crisis, Conflict and Cooperation: Working with the Media Public Involvement to get Stakeholder Support Community Outreach Youth Education Crisis Management

7. Operations, Maintenance/Engineering & Construction (Product Quality, Operational Optimization, Infrastructure Stability & Resiliency) August, 2014, Water Project Construction Site Safety Security Facility O&M Rehab vs. Replacement Planning, Design and Construction Design/Build Quality Based Selection

8. Leadership Forum Participant Expectations Attendance at all Sessions Every Session covers unique and important information Participation in Class You will get the most out of the classes if you are involved in the discussion Participant Responsibilities Take Notes – note pages are in your binder, use them Provide feedback to your manager and fellow employees Be ready to share results at the next forum session