1. EarthLink Server Management and Monitoring Updated August 6, 2015

2. 2 ©2015 EarthLink. All rights reserved. IT resources are under pressure… is it time to rethink the IT staffing model? Sources: 1.IT Spending and Staffing Outlook for 2014, Computer Economics Oct. 2013 2.Gartner Predicts, Gartner Group 2012 Daryl Plummer, Gartner “Eight out of 10 dollars spent on IT is dead money because it goes to just keeping the lights on.” $$$$$$$$$$

3. 3 ©2015 EarthLink. All rights reserved. Your challenge: daily IT operations are demanding a majority of your resources What if you could … – free up IT resources to focus on strategic business initiatives? – ensure your servers, endpoints and mobile devices are secure, up- to-date and consistent with your policies and controls? – view, control and manage your infrastructure in real- time?

4. 4 ©2015 EarthLink. All rights reserved. Your path forward: remove the burden of managing operations without giving up control EarthLink Managed Infrastructure manages your servers, endpoints and mobile devices – Asset control and security via patching, antivirus, and mobile device configuration Our dedicated team of experts maintain, monitor and manage your infrastructure so you don’t have to – Focus your resources on initiatives that drive business value

5. 5 ©2015 EarthLink. All rights reserved. Server Management & Monitoring Provides advanced server management tools, allowing EarthLink engineers to perform many of the sysadmin and support functions that you currently perform – regardless of where your servers are located. Bronze Support for (EarthLink Cloud Hosting Customers Only) includes: 24/7 NOC Support Proactive Management - EarthLink Infrastructure Silver Support adds: Incident Management Server Set-up including OS installation and FTP accounts Monitor Alert – Server Hardware availability – alert only Gold Support adds: Proactive incident management, remediation and root cause analysis Advanced Monitoring of Server Hardware, Disk, CPU, Memory and Operating System OS Patching Platinum Support adds: Proactive Support of Customer-provided Hardware Optional Support of Approved 3rd Party Software (e.g. AVS, SQL, IIS, etc.)

6. 6 Server Management Benefits Real Time Visibility - This service provides you with real-time awareness of the state of your network through our web interface tool. Immediate Issue Recognition with Monitoring - EarthLink experts monitor your servers 24x7 and when an issue occurs we alert you to the issues and problems. Rapid Resolution with Management - Our technical teams and security experts are poised to handle any issues that might occur—no matter what time of day or what day of the year and stay engaged until the problem is resolved. Change Management - Our advanced trouble ticketing and change management system accepts both manual as well as automated input of incidents and requests. Easily Forecast System Upgrades You'll be able to accurately forecast system upgrades because you'll have all the historical data you need. Quickly build a long term capacity plan to help senior management plan for future system upgrades and accurately estimate IT budgets. Best Practices & Processes - EarthLink maintains a reliable infrastructure with redundant network operation centers and same best practices and processes utilized by Fortune 500 companies

7. 7 Server Management and Monitoring Availability Server TypeBronzeSilverGoldPlatinum EarthLink vCloud Virtual Servers IncludedOptional EarthLink Dedicated Server Option IncludedOptional EarthLink Private Cloud Server N/AIncludedN/A Customer-Owned Servers at Client/3 rd Party Data Centers N/AIncludedOptional EarthLink Cloud Disaster Recovery (Replication Server) N/A Included Included = Service Level is included/required Optional = Service Level is available for an additional charge N/A = Service Level is not available for that server type

8. 8 Server Management & Monitoring Features Features Bronze (vCloud Customers Only) Silver Formerly “Monitor Only” Gold Formerly “Basic” Platinum Formerly “Standard” NOC 24x7 Staffed Network Operations Center (NOC) SupportEarthLink Incident Management -Receive, Log, Classify & Track - (Reactive)CustomerEarthLink Proactive Incident Management, Remediation & Root Cause AnalysisCustomer EarthLink Monitor & Manage Proactive Management - EarthLink InfrastructureEarthLink Server Set-up – including OS installationCustomerEarthLink Monitor and Alert - Server AvailabilityCustomerEarthLink Advanced Monitoring and AlertsCustomer EarthLink Proactive Management of Server and/or OS, includes patching 1 Customer EarthLink Additional Services Asset Tracking (Dashboard via myLink – varies by service)EarthLink Private Network SetupEarthLink DNS and IP Addressing/ManagementCustomerEarthLink NTFS & Shared folder & file permission managementCustomer EarthLink PHP Setup, Configuration, and Module InstallationCustomer EarthLink Active Directory SupportCustomer EarthLink Configuration ManagementCustomer EarthLink Proactive Management– Customer Server HardwareCustomer EarthLink Anti-Virus and Anti-MalwareCustomer EarthLink (Optional) EarthLink (Optional) Install 3 rd Party Software 1 Customer EarthLink (Optional) EarthLink (Optional) Monitor and Manage - 3 rd Party Software (includes install and patching 1 ) Customer EarthLink (Optional)

9. 9 ©2015 EarthLink. All rights reserved. EarthLink Server Management and Monitoring helps you: Manage your entire IT ecosystem holistically Avoid the complexity of managing multiple vendors Keep your on-site and Cloud-based servers up-to-date with critical patches and upgrades Manage your OPEX with predictable, scalable support Redeploy your IT assets for strategic initiatives Remove the burden of managing operations

10. 10 Why EarthLink? Only EarthLink provides management and security options across your entire IT ecosystem (server, endpoints, network) Our certified experts use industry best practices and best-in-class tools EarthLink Managed Infrastructure services keep your employees productive and your business running without interruption Server Management and Monitoring