1. by Evolve IP Managed Services
IT as a Service (ITaaS)
by Evolve IP Managed Services
Last Update: May 19, 2015
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2. What are the Benefits of ITaaS? Is ITaaS a Fit for my Organization?
Table of Contents
What is ITaaS?
What are the Benefits of ITaaS?
Is ITaaS a Fit for my Organization?
Supporting BYOD
Managing Mobile Devices
Product Overview
RMM
Help Desk
Managed IT
Professional Services
What ITaaS Doesn’t Cover
How the Cloud Supplements ITaaS
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3. What is ITaaS?
IT as a Service is a technology delivery method that treats IT as a commodity, providing an enterprise with technology solutions and support at a predictable monthly fee.
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4. What are the Benefits of ITaaS?
ITaaS Benefits
Economics - Reduce cost of current IT spend with a predictable monthly fee
Productivity: Focus on core strategic business initiatives rather than dealing with IT tasks and problems
Scalability: Eliminate constraints caused by a lack of internal capabilities and limited resources
Agility: ITaaS can quickly adapt as your IT requirements change
Availability – Reduced downtime across your entire infrastructure
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5. Is ITaaS a Fit for My Organization?
ITaaS Candidates
Plan to move to the cloud or have already done so
Need to centrally manage all devices, including mobile phones and tables
Support BYOD
Would like to supplement or outsource day-to-day end-user IT support or the entire IT support department
Require dedicated engineering design, implementation and IT support for projects
Target / Use Cases
Multi-location customers
Every end-user, regardless of type
Frustrated / Overworked IT
Looking for a gradual transition to the cloud
Mobile workforces
Need supplemental technology support
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6. Supporting BYOD Bring Your Own Device
Employees expect the ability to work from anywhere, on any device
IT Administrators are now required to support employee owned devices, straining IT support resources
IT has not traditionally had a powerful portal or management software to properly administer multiple types of devices (Tablets, Smartphone, Laptops (MAC))
IT does not need to stand up mobile device management platform onsite, saving time and reducing capex
RMM enables the administration of devices using a centralized, cloud-based interface.
Smartphone or Tablet (iOS or Android)
Windows based devices
Linux based devices
Mac based devices
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7. Managing Mobile Devices
Defining the Problem
Mobile devices requiring IT support has more than doubled
No time or focus on strategic business initiatives such as:
Security
Compliance
Disaster Recovery
IT Departments must learn how to manage new devices rapidly in order to support the employees
Support windows have increased since workers are working all hours via mobile, straining and frustrating IT teams
Employees and their devices may be off premise

8. ITaaS Product Overview
Remote Management and Monitoring (RMM)
Self-service platform used for centralized management and monitoring
Help Desk
Normal business hours, end-user IT support with proactive updates
Managed IT
Comprehensive IT support with 24x7x365 proactive monitoring and response for critical issues
Professional Services
Dedicated design, implementation and support
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9. Features: Remote Management and Monitoring (RMM)
RMM provides IT departments with a remote management console for existing physical and virtual workstations, as well as mobile devices, servers and network devices.
Features:
Web-based / Mobile Dashboard of all desktop assets (physical, virtual, mobile)
Remote Access / Console
Configuration Management & Enforcement
OS Patch Management
3rd Party Patch Management
Anti-Virus Monitoring and Management
Manage Windows and Apple O/S
INCLUDES Mobile Device Management (MDM)
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10. Help Desk
Help Desk leverages our RMM platform and enables companies to outsource their end-user help desk support.
Includes:
Incident-based, normal business hours telephone and support for end-users
Covers desktops, mobile devices, servers and networking equipment (routers, switches, firewalls)
Automated patch management for operating systems and select applications
Automated anti-virus/anti-malware definition updates and security scans
Proactive response to critical alarms
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11. Managed IT
Managed IT allows customers to outsource their entire IT department and lifecycle IT support.
Includes:
Normal business hours Help Desk support
24x7x365 proactive monitoring and remediation
Comprehensive support for server-side applications
Vendor management
License and warranty management
Routine system and infrastructure wellness checks
Backup management
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12. Examples: Professional Services
Professional Services is available to assist with IT needs that fall outside of the scope of RMM, Help Desk and Managed IT.
Examples:
Reconfiguration of environments and infrastructure when migration to the cloud
Dedicated engineering support and assistance
Design, implementation and support of customized solutions
Help Desk and Managed IT out of scope maintenance and support
Security compliance remediation
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13. What ITaaS Doesn’t Cover
While ITaaS can offload the majority of support for organizations, on premise support may still be required for items such as:
Print toner needs to be replaced
CFO smashes and breaks space bar on keyboard
Monitor falls off desk and breaks
Run new cable drops
Fix the projector
Upgrade workstation memory
Setup new AV in conference room
User training for the new CRM software
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14. How the Cloud Supplements ITaaS
Moving to the cloud supplements ITaaS by providing:
The ability to rapidly deploy new users from gold images
On premise hardware failure typically involves replacing a thin client
Data in the cloud is backed up frequently
Environments are highly available and may be accessed from anywhere
No more liability if a laptop is stolen
No more large capex for hardware with limited scalability
No more stressing when the CEO asks for a new project or additional server/desktop capacity

15. Thank You
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