1. Performance of SMEs Logistics Services Emmanuel Pertin, CDP ISEL
Self-ASSESSMENT
Performance of SMEs Logistics Services
Emmanuel Pertin, CDP ISEL
November 2014

2. Supply Chain Management Logistics Performance Self-Assessment
“It isn’t the largest who swallow up the smallest, but the quickest who gobble up the slowest”. 
Background
Supply chain management has not only become a major competitive advantage, but first and foremost, it has now become one of the links of the organisational chain at the service of a company’s overall performance.
Controlling inbound and outbound logistics: a major advantage when selecting suppliers for the MRE industry.
The most efficient businesses will be able to:
Include weather hazards, chain breakdown and break-bulking in their planning;
Fit within the chain without generating additional risks.

3. Supply Chain Management Logistics Performance Self-Assessment
The self-assessment tool
Will draw up an initial assessment of the logistics company’s arrangements.
Will measure overall strengths and weaknesses of the logistics arrangements.
Will draw up an improvement plan based on the business’s maturity level.
This guide includes standards, norms, concepts and good supply chain practices promoted by national and international bodies such as Aslog, Global Evalog, Scor, or SCM.

4. Supply Chain Management Logistics Performance Self-Assessment
The supply chain
At strategic level :
Definition of product and service offering;
Sizing of appropriate industrial and logistical tool;
Contract negotiation and partnerships with suppliers and customers.
At tactical level :
Sales forecasts;
Planning, programming and calculation of needs;
Procurement rules and stock control rules.
At operational level:
Customer order management;
Workflow process and hazard management;
Order fulfilment: production, distribution and invoicing.

5. Supply Chain Management Logistics Performance Self-Assessment
The supply chain: mapping of inbound and outbound flows
Sizing and designing means
Designing logistics network
Logistics management control
Studies and Methodology
Cross-Departmental Project Unit
Configuration and Sizing Studies
Studies and recast of logistics process
Information System Studies
Steering of IS logistics projects
Partner and sub-contractor Control
Selection, qualification of transport & logistics partners
Lead tendering and HA for services
Service provider monitoring
Invoicing : payment recovery
Reporting
Supply chain measuring & cost analysis
Measuring operational indicators
Transport plans Control
Transport plan simulation
Transport Master Plan
Transportation evaluation & Consolidation
Warehousing Control
Warehousing capacity simulation
Warehousing capacity management
Evaluation of warehousing preparation /operations
Operational performance
Operational performance: warehousing and order picking
Operational performance: transportation
Monitoring the supply chain
Monitoring supply chain events
Management of alerts
Management of anomalies
Support in defining policies for logistics department
Supply chain Control
Planning supplies based on sales plans
Supply management (rules & IS parameters, ...)
Inventory and factory supplies
Monitoring supplier orders
Customer Relations Mgt
Customer order intake
Mgt of priorities: arbitration
After-sales / Returned goods
Invoicing entities & customers
Strategic
Tactical
Operational
Execution

6. Supply Chain Management Logistics Performance Self-Assessment
The tool, the methodology
End result: measuring the company’s performance.

7. Supply Chain Management Logistics Performance Self-Assessment
The tool, the methodology
Goal: business performance measurement
15 themes & 123 questions will scan all internal and external sectors and processes – those that have an impact on supply chain streams.
2 types of answers : Yes/No and Never; Sometimes; Frequently ; Always.
An immediate scoring of the performance on a radar type graph against a “maturity” threshold that the company has set.
Length of exercise 2:30.

8. Supply Chain Management Logistics Performance Self-Assessment
The tool, the methodology

9. Supply Chain Management Logistics Performance Self-Assessment
The tool, themes & objects. Illustrations.
Chapter 1 - Business Strategy & Logistics Strategy
Corporate long-term vision;
Values & objectives;
Supply chain process;
Continuous improvement.

10. Supply Chain Management Logistics Performance Self-Assessment
The tool, themes & objects. Illustrations.
Chapter 3 - Information System
Accounting and financial management system;
Trade data flows;
IS interoperability.

11. Supply Chain Management Logistics Performance Self-Assessment
The tool, themes & objects. Illustrations.
Chapter 5 - Demand management
Forecasting sales, production & supply;
Changes in the demand; stocks & production;
Customer relations management.

12. Supply Chain Management Logistics Performance Self-Assessment
The tool, themes & objects. Illustrations.
Chapter 6 - Supply Management
Supply pre-selection & sourcing;
Anticipation, assessment of stock shortage risks;
Solutions: Push/Pull/JIT flows;
Service rates.

13. Supply Chain Management Logistics Performance Self-Assessment
The tool, themes & objects. Illustrations.
Chapter 7 - Production Management
Chapter 8 - Inventory Management
Chapter 9 - Preparation & Distribution
Location of establishment– lean manufacturing, lean supply chain;
Planning of works and resources;
Performance measurements;
Planned deliveries; IS;
Control elements; demand fluctuation; load smoothing; meeting committments.

14. Supply Chain Management Logistics Performance Self-Assessment
The tool, themes & objects. Illustrations.
Chapter 10 - Management of sales and distribution support (SD)
Chapter 11 - Management of returned goods
Feedback from operational experience;
Participation of front-end functions;
Availability of spares, obsolescence and costs;
Claims processing;
Management and use of returned goods, reverse logistics;
Supply Chain Execution Rate. Function costs.

15. Supply Chain Management Logistics Performance Self-Assessment
The tool, themes & objects. Illustrations.
Chapter 14 - Logistics Efficiency & Responsiveness
Chapter 15 - Logistics & Environment
Lean Manufacturing tools;
Optimisation steps;
Meeting delivery deadlines;
Processes available on line;
Environmental conservation;
Environmental impacts;
Environmental assessments.

16. Supply Chain Management Logistics Performance Self-Assessment
First results.
No supply chain strategy generated by the corporate strategy
Fragmented supply chain organisation Low comprehensive view of streams
Partially formalised logistics process, based on processing orders.
Few logistics indicators; no measurements, no possible improvement.

17. Supply Chain Management Logistics Performance Self-Assessment
Next steps. Ambition.
Repeat use of tool applied to a new project;
Software development;
Implementation on a platform;
Creating a user community.
Benchmarking tool.