1. Types of E-Commerce Prepared by: Ashis Mitra For M.Com

2. Types (based on businness models)  Business to Consumer (B to C)  Business to Business (B to B)  Business to Government (B to G)  Consumer to Consumer (C to C)  Consumer to Business (C to B)

3. Business to Consumer (B to C) It applies to any business or organization that sells its products or services to consumers over the internet. In other words, it involves a direct on-line transaction between the business and the consumer.

4. Major activities of B to C  Information sharing (Display, catalogue, e- mail, message board, etc.)  Ordering  Payment  Delivery co-ordination  Service and support

5. Major Business models of B to C  Portals – Offering integrated package of services and content like search, news, e-mail, chat, etc. (Ex. Yahoo.com)  E-tailer – Offering online retail store with distribution channel and mail catalogue (Ex. Amazon.com)  Content provider – Providing infornmation and entertainment like, newspaper, sports, etc.  Transaction broker – Stock brokers, travel agents  Market creator – Web based auctions bringing buyers and sellers together

6. Business to Business (B to B) It involves online business dealings between two or more businesses or organizations. In terms of monetary transactions B to B is much greater than B to C.

7. Major activities of B to B  Purchasing and procurement  Supply management  Inventory management  Channel management  Payment management  Service management

8. Major Business models of B to B  Market place (B to B hub) – Bringing buyers and sellers together to reduce procurement cost  E-disrtibutor – Connecting businesses directly with other businesses  B to B service provider – Supporting companies through on-line business services  Matchmaker – helping businesses to find what they want  Infomediary – Gathering information about consumers and using it for businesses.

9. Business to Government (B to G) It involves the communication and transaction between businesses and government agencies over the internet.

10. Major activities of B to G  Tax payment  On-line applications  Filing required reports  Exchange of documents

11. Consumer to Consumer (C to C) It involves the exchange of information or transaction between two or more customers. It involves the exchange of information or transaction between two or more customers. When this exchange is done without any third party involvement, it is known as Peer to Peer (P to P).

12. Major activities of C to C  Free classified  Auctions  forums

13. Consumer to Business (C to B) It involves the communication from consumer to business related to a specific transaction or general business. It implies the transfer of data, content and knowledge from consumer to business.

14. Major activities of C to B  Enquiries  Data submission  Feedback