1. ICT Indicators in the Arab Region Khalil ABURIZIK ITU Regional Officer for Human Resources Development for the Arab Region khalil.aburizik@itu.int khalil.aburizik@itu.int Capacity-building Workshop on Information Society Measurements: Core Indicators, Statistics, and Data Collection Beirut 7-10 June 2005

2. ARO Databases http://ituarabic.org/databases106.asp

3. ARO Databases  Cont. www.ituarabic.org/databases106.asp

4. Interactive Features View, and update yourself using authorized ID and Password or, fill in a forms available in each page or, simply send us an email.

5. Telecom Indicators http://www.ituarabic.org/teleindicators.asp

6. Growth of fixed telephone lines in the Arab Region 1995 - 2004 Number off fixed lines Est.

7. Basic ICT Indicators

8. Growth of number of Internet Users in the Arab Region 1995 - 2004 Internet Users Est.

9. Growth of Mobile telephone subs in the Arab Region 1995 - 2004 Mobile subscribers Est.

10. Growth of mobile versus fixed line in selected countries

14. Telecom Indicators Forms Information TechnologyCellular Subscribers Main Telephone Lines (ML)GDPPopulation User per 10,000 inhab UserHosts Total DSLISDNPer 100 inhab Total ML per empl Faults Per 100 house holds Per 100 inhab Total Per capita USD TotalDensityTotal KSub K k per 100 ML per year KB USD Per sq.km M Country M Million B Billion K Thousands The forms below were designed to serve in collecting data for updating the Arab Book: Telecommunication Strategies in the Arab Region

15. Regulatory framework Level of competition ISPISP IM T 20 00 GMPCSGMPCS MS S FS S Ca ble TV Pa gin g Mobile VS AT Da ta Leas ed Lines WL L XDS L Int ’ l Long Distance Local Servic es Digit. Anl g.

16. Regulatory Framework Form ISP IMT 2000 GMPCSGMPCS MSSMSS FSSFSS Cable TV Paging Mobile VSATVSAT DataData Leased Lines WLLWLL XDSLXDSL Int ’ l Long Distance Local Services Digit. Analo gue. Services subject to licensing

17. ICT Table www.ituarabic.org/arabbook/2004/Indicatros.pdf Information Technology Cellular Subscribers Main Telephone Lines (ML)GDPPopulation Users per 10,000 inhab UserHost Total DSLISDNPer 100 inhab TotalML per empl oyee Faul ts Per 100 house holds Per 100 inhab Total Per cap US D TotalDen sity Total KSubsSubs K k per 100 ML per year KB USD Per sq.k m MCountry 461.5660, 000 100 000 7514. 97 4882.4 320 00 3.5429. 2 324 39. 7 81.9 2 13. 92 32.6Algeria 2140152 5276. 65 544. 2 87. 7 2.41.726.3 186. 3 116 83 7.60 3 9880.71Bahrain 62.5 8 511 0.2 5 23984. 8 1. 66 13.238 2 0.23630.68Comoros 97.3 1 6.5670 3.4 4 2318984.21. 42 9.584 6 0.5290.63Djibouti B: Billion M: Million K: Thousands

18. ICT Table cont’d 400 0 420 3 1819 7 7.5756 0 14 6 0.15412950 0 15 83 10 5.5 6767.3Egypt (Jan 2005) 505 6.72163 0 2.862.7 8 675 5524.2 4 Iraq 115 0 613240 0 320030160 0 20 2.7 6 9.9 9 6711.661821 03 11. 2 61. 3 5.48Jordan 45.33003 1614.8329.1 10 0 2720025. 5 460.2 17 99 0 32. 4 18. 3 2.3Kuwait 147 5 550700 0 5002281312 4 31551660048 00 17 61 35 6 3,72 7 Lebanon 289. 33 160670 00 1.8110032 50.613. 56 75062 71 34. 8 35.47Libya 272. 81 72.3700 -0.4612. 1 29. 64 12 8 3.780.7 2 18. 9 33 6 0.9 6 2.62.7Mauritani a 265, 9 800 1262 1 24,3 7 733 2 ND 20,2 6 4,0 6 112 7 ND 30,0 88 Morocco 22251,7 69 300 1,01225.5593.94 11319. 3 7210. 13 236.18 87 67 20. 23 7.52,33 1.14 Oman

19. 221 0 16 5 11065 2 115165.9490.33 11 2 13. 9 25025. 7 1912919.445744Qatar 803 150 0 7,0 67 19,70 0 40340 9,1 76 334979216.3 3,6 95 8,48 0 681.9 6 922.6 Saudi Arabia 0.2 1 0.22 2000.0117 60.66832752.4751.389Somalia 2.9 1 1014501003.04105 0 47 3.4 170.613.9 7 136 8 376.7 1313.7 7 345 12 Sudan 44780 0 25600558413234 6 11 7 0.56515265 8 115 3 2096.717.9Syria 63763 0 350 1306.1189 9 13 0 2046.711. 77 116 3 294 9.6 28.78 2 62.99.89Tunisia 366 1.9 13 73 24.8 1 79.2 6 297 2 27 3.2 9 11212 80 79.80.02 4 3.75United Arab Emirates 5.7 2 1028 0.152753 5.61.6 7 291.4 3485.79217.4 9 Yemen 30511 0 55 9758.526516 4 60479316128 4 4.7591. 4 3.6Palestine Last Update Dec 2004 Last Update Dec 2003 Last Update Dec 2002

20. Our experience with data collecting 36% answer in month from demanding the data 18% answer after the reminder ML per employee, Faults per 100 ML per year and DSL subscribers are least to be answered K (000), M(000000) and B(00000000) are sometimes confusing Many administration suddenly complain that their data is not up to date just when they need that Companies are reluctant to release their number of actual subscribers We have focal points and official contacts. Operators and regulators do not follow the ITU forms, definitions or that info is restricted

21. Areas covered in the 50 Telecom Indicators Telephone Network Other services Quality of Service Traffic Tariffs Revenue Staff Investment NOT YET covered in the Arab Region Office statistics What is your priorities? Who will do it? What kind of data bases?

22. Telephone network Telephone main lines in operation Total capacity of local public switching exchanges Main lines connected to digital exchanges Main lines which are for residential use Main lines in urban areas Public pay phones Telephone main lines in operation Number of localities with telephone service

23. Other services-> Mobile services Number of telex subscribers Cellular mobile telephone subscribers Radio pager subscribers Leased circuits Public data network subscribers Videotex subscribers ISDN subscribers Digital cellular mobile telephone mobile subscribers Mobile data subscribers Population coverage of mobile network

24. Other services-> Data services Number of telex subscribers Radio pager subscribers Leased circuits Public data network subscribers Internet subscribers Internet users Community access centers / terminals centers Wireless Local Area Networks (WLAN) Subscribers, Number of Hotspots

25. Quality of Service Waiting list for main lines Percentage of telephone service faults cleared by next working day Percentage of calls which fail Telephone main line faults Percentage of calls for operator service answered within 15 seconds Complaints per 1000 bills Customer satisfaction rate

26. Traffic Local telephone traffic National telephone traffic International telephone traffic National telegrams International outgoing telegrams National telex traffic International outgoing telex traffic Dial-up Internet traffic Fixed to mobile traffic Mobile traffic International Internet bandwidth

27. Tariffs Telephone service installation charge Telephone service monthly subscription charge National call charges International call charges Mobile communications charges Leased line charges Packet-switched data communications network charges Local telephone service Internet tariffs

28. Staff Total full-time staff in telecommunication services Revenue Total revenues from all telecommunication services of which: Revenues from telephone service Revenues from telegrams and telex services Revenues from other data/text services Revenue from leased lines Revenue from mobile communications services Other revenues

29. Costs->Value-added Total expenditure for telecommunication services of which: Operational expenses Net interest payments/receipts Taxes Depreciation Other expenditures Value-added Salaries Interest on loans Dividends Retained profit

30. Investment Total annual investment in telecommunications, including land and buildings Total annual investment in telecommunications, excluding land and buildings 1. Annual investment in research and development 2. Annual investment in telephone switching equipment Total annual investment a) Foreign b) Mobile c) Fixed