1. THE FOLLOWUP “Setting the tone to close the Sale”

2. COURSE OBJECTIVES After completing this course you will: Have a tremendous advantage over your competition by understanding the importance of FOLLOW UP! Take control of the sales process and get more leases. Indicate your service attitude to prospects through your FOLLOW UP. Utilize OneSite to make tracking leads and FOLLOW UP a cinch! Understand the expectations for FOLLOWing UP with prospective residents.

3. ALWAYS, ALWAYS, ALWAYS…. FOLLOW UP  Don’t be like your competition and ignore your prospects by not following up!  Invite them back and close the deal!

4. Important Points Regarding Follow Up Get permission – otherwise, you are just SPAM! Become FANATICAL about FOLLOW UP! – Sets you apart from the rest. – Gives you more confidence as a sales person. Use FOLLOW UP to keep your prospects informed. – “Pricing Changes Daily”. – Would love to invite you to an event….” Use multiple methods at FOLLOW UP – Phone, Email, Text, Mail Make FOLLOW UP a TEAM EFFORT! Ensures it is completed daily Let’s prospects get to know the staff

5. Follow Up Requirements Phone Call within 24 hours Email follow up within 24 hours Thank You note mailed within 72 hours

6. Don’t forget who leased! Keep in touch with future residents Keep them engaged Give them an ides of the personal service they will receive as Residents!

7. OneSite – Track Appointments and FOLLOW UP All phone and walk in traffic must be entered in OneSite. All appointments set and confirmed in OneSite. Schedule and complete all FOLLOW UP in OneSite. – Document each phone, email, text, and letter.

8. Q&A