1. Welcome! In this Wimba Overview you will learn:  How the Wimba Support Team checks audio  How to communicate in the classroom  Features of the classroom  Common problems  Where to find help to Wimba Classroom

2. You will be called on by a support person. If you can hear them, then you want to say “hello” back to them. To talk, do the following: Click and hold the TALK button on the screen, or Hold down the CTRL key on your keyboard Highlighted when microphone is activated After you succeed in talking, click the check button to put a green check next to your name. The “Audio Check”

3. Classroom Overview

4. Interacting in Class YesNo Raise Hand Status Room Pulse Symbols appear here Clear Status Away (bird) Approve (thumb up) Disapprove (down) Surprise ( ! ) STATUS VALUES most common Confused ( ? ) Clap (hands) Laugh (smile) Faster ( >> ) Slower ( << )

5. Text Chat  Public Select room name in drop-down list (Main Room will be the default) Message is visible by all in the room and has white background  Private Select recipient in drop-down list or click their name in participant list Message is visible only by recipient and has gray background Chat is used to communicate with others in the room without interrupting the audio and/or presentations going on. There are two methods of chat: Private Public “pause” scrolling Rooms Faculty / Staff Students DROP-DOWN LIST

6. Media Bar Blue phone for calling in – click to get phone # and PIN Video indicator Used when troubleshooting audio problems Bandwidth indicator (want 3 green bars) Talk button Speaker / Mic levels Used when troubleshooting audio or other connection problems

7. Landing Page Click here to run Setup Wizard List of room archives if you missed class Click here to enter the room Click here to “re-experience” class (including chat, person list, etc.) Click here for audio or video only (video only shows content – no chat, person list, etc.) Use phone # and PIN on the landing page if you can’t get in the room

8. Setup Wizard These steps may require installation of components the first time you run the wizard Be patient during these two steps; they each take about 15+ seconds Run the wizard before each class to ensure your system is set up correctly (browser, java, audio, etc.) --- Wait for “Congratulations…” message before clicking “Next” --- Wait for three beeps and then talk/listen before clicking “Next” The Wizard should take about two minutes total to run

9. Headsets Easier to use, lower quality USB (1 flat connector)Analog (2 1/8” plugs) Higher quality, can “act up” Make sure headset and microphone are properly connected Make sure microphone is NOT muted

10. Calling In * Phone number is 201 area code, long distance may apply Mute your phone when not talking (*6 if calling from landing page) If your headset is not working, you can call in*  If you can get into the room, click the Blue Phone You will get a unique phone number and PIN Your name will be displayed normally  If you can NOT get into the room, go to the Landing Page You will get a generic phone number and PIN Your phone number, but not your name, will be displayed Called in via blue phone Called in via landing page

11. Get Wired! 1 - Use an ethernet cable to connect your computer to a router or modem Wired connections work better then wireless … 2 – Disable the wireless connection on your computer Varies by Mac or PC version, but usually looks like these

12. Common Problems Arrive 15 minutes early and run Setup Wizard in case there’s a problem If slides are not updating, text chat not visible, or buttons not working Make sure you only have one version installed Make sure it’s a current and working version – requires a clean install Get Java at java.com (for Apple software updates) Audio Issues Leaving the room and re-entering can fix some problems Rebooting computer can fix USB headset “sync” and browser issues Internet Explorer needs to run in “Mixed Content Mode” Have at least two browsers (IE, Firefox, Safari) so you can try another Turn off Pop-up blockers Make sure microphone is properly connected and not muted Test sound by playing a YouTube video or similar Click Options -> Disconnect Media -> Reconnect Media Browser Issues Java Issues Other

13. Support Info Help for Blackboard Vista and Wimba Classroom is available 24/7 Phone: 1-888-300-6920 (external support) Email: bostonsupport@umassonline.net (UMass) Live text chat (link at UMassOnline Boston Home Page) Visit http://www.umb.edu/it/tech/lms/student.htm (UMass)

14. Users Manual Each Wimba classroom has documentation as the first link. You can view or download the participant guide for detailed instructions and information.

15. Good Luck! Have a great semester!