1. OUTSOURCING OF AIR FORCE LIBRARIES Barbara Wrinkle, Director Air Force Libraries

2. Air Force Overview  Identified libraries as commercial activities  Identified libraries as mission essential  Vital for mission and education support  Listed libraries among first candidates for contracting out  Contract out staff functions  Maintain Air Force control

3. Current Options  A-76  Full study  Direct conversion  Nonappropriated Fund Instrumentality Memorandum of Agreement (NAFI MOA)

4. Current Status  39 contract operations  32 general libraries  39% of general libraries  7 technical libraries  47% of technical libraries  6 NAFI MOAs ( as of 30 Sep 02 )  7% of general libraries  Adding others in FY03  4 remained in-house as MEO

5. Strategic Sourcing NAFI MOA  Achieve mandated savings  Flexibility  Provides better control of resources  Provider of service remains an Air Force resource

6. Outsourcing Impact  Employee and organizational attitude  Loss of corporate knowledge  Turbulent transition  Three types of library management  APF, Contractor, NAFI MOA  Learning to accept each other  Non threatening atmosphere  Maintaining cohesive program  Leadership + Partnership = Success

7. Customer Feedback  Customer satisfaction may decrease during transition  Within one year back up to Air Force average  Type of management is transparent to most customers

8. Problem Areas  Authority versus Responsibility  Transitions  Contract evaluators  Increased security requirements

9. Lessons Learned  Strategic planning  Identify core competencies  Staffing  Professionals  Standards and measurements  Training

10. QUESTIONS? Barbara D. Wrinkle HQ AFSVA/SVPAL 10100 Reunion Place, Ste 502 San Antonio TX 78216-4138 Voice (210) 652-4589 Fax (210) 652-7039 Barbara.Wrinkle@agency.afsv.af.mil