1. Leadership Styles Dr. Salma CHAD

2. Leadership styles “Leadership style” means how you behave when you are trying to influence the performance of someone else. There is no single “best” leadership style! The balance between these two types of behavior determines which of the four possible leadership styles you adopt.

3. 2 types of behavior Directive behavior: Clearly telling people what to do, how to do it, where to do it and when to do it, and then supervising their performance. Supportive behavior: Listening to people, providing support and encouragement for their effort, and then involving them in problem solving and decision making. Leadership style can be viewed as the combination of two types of behavior:

4. 4 behavioral leadership styles High Supportive Behavior Low Directive behavior High S4 Releasing S3 Encouraging S1 Telling S2 Persuading

5. High directive/ Low supportive The leader takes complete responsibility for ensuring staff performs according to a defined standard. Telling

6. Persuading High directive/ High supportive The leader starts to involve staff in ensuring correct performance.

7. Encouraging Low directive/High supportive The leader encourages staff to take responsibility for their own performance.

8. Releasing Low directive/ Low supportive The leader uses little directive and supportive behavior, letting staff get on with it without interference. Standards to be set are the responsibility of staff.

9. Success factors in business Business success -Turnover -Profit -Profitability Business success -Turnover -Profit -Profitability Employees -Qualified -Reliable -Friendly -Motivated Employees -Qualified -Reliable -Friendly -Motivated Processes -Clear rules -Responsibility -Efficient Processes -Clear rules -Responsibility -Efficient Customers -Satisfied -Loyal Customers -Satisfied -Loyal ManagementManagement