1. Authentic Engagement presented by Richard C. Harwood, President The Harwood Institute for Public Innovation, all rights reserved © 2007

2. The Harwood Institute for Public Innovation People in retreat are into close knit circles all rights reserved © 2007

3. Yearn to return to reconnect and re-engage The Harwood Institute for Public Innovation all rights reserved © 2007

4. Answer the call Tap peoples potential to make a difference Forge a common future The Harwood Institute for Public Innovation all rights reserved © 2007

5. What Creates Attachment? Coherence / Meaning / Sense of Possibility The Harwood Institute for Public Innovation all rights reserved © 2007

6. Potential Pitfalls Activity happy, action deprived Plug & play Becoming mechanistic Customer service mindset Lack of public purpose The Harwood Institute for Public Innovation all rights reserved © 2007

7. Three Starting Points Start with Community First See People as Citizens Create New Pathways The Harwood Institute for Public Innovation all rights reserved © 2007

8. Start with Community First Understand community context Think about impact Be clear on what space you occupy The Harwood Institute for Public Innovation all rights reserved © 2007

9. See People as Citizens 5 Principles of Authentic Engagement The Harwood Institute for Public Innovation all rights reserved © 2007

10. Authentic Engagement Principle #1 _____________ Pursue civic engagement, not public input How are people engaging on the underlying issues theyre working on? How am I designing my initiatives - from the questions were asking people, to the ways in which they interact? The Harwood Institute for Public Innovation all rights reserved © 2007

11. How will our initiatives ask people to think about the public challenges from a citizens standpoint: both holding self- Interests and being able to see beyond them? How are we creating conditions where people take ownership of community? The Harwood Institute for Public Innovation all rights reserved © 2007 Authentic Engagement Principle #2 _____________ Engage people as citizens, not consumers

12. How am I thinking about who should be engaged and where we can engage them? How can we bring people of different perspectives together? The Harwood Institute for Public Innovation all rights reserved © 2007 Authentic Engagement Principle #3 _____________ Discover voices, not simply demographics

13. How do I leave room for people to engage on the tensions inherent on the public challenges theyre working? To what extent do I assume that we should not engage people on tensions if we want them to stay attached? The Harwood Institute for Public Innovation all rights reserved © 2007 Authentic Engagement Principle #4 _____________ Seek common ground, not consensus

14. Why am I providing information to people, especially when I believe they may not know enough about an issue? How am I asking people to be citizens in relationship to knowledge, as opposed to consumers of information? The Harwood Institute for Public Innovation all rights reserved © 2007 Authentic Engagement Principle #5 _____________ Provide knowledge, not more information

15. Create New Pathways Imagine how people live their lives - the paths they create Understand the pathways you create See how you can connect people to other pathways Know that people are on an unfolding journey The Harwood Institute for Public Innovation all rights reserved © 2007

16. Relevance and Significance The Harwood Institute for Public Innovation all rights reserved © 2007

17. More Harwood Institute Resources www.theharwoodinstitute.org E-letter and Blog Videos 5 Principles of Authentic Engagement Public Innovators Lab (Austin, TX) February 5 - 8, 2008

18. Contact: The Harwood Institute for Public Innovation 4915 St. Elmo Ave, Suite 402 Bethesda, MD 20814 (301) 656-3669 (w) (301) 656-0533 (f) www.theharwoodinstitute.org The Harwood Institute for Public Innovation all rights reserved © 2007